After writing a follow-up letter to thank your interviewer, your next step should be
a. alerting your references that they may be contacted by the employer.
b. sending a small gift to the receptionist to show your sincere appreciation.
c. calling the organization’s human resources department to learn more about your
competitors for the open position.
d. waiting at least one month for a call of acceptance or rejection.
Answer:
To reduce resistance in a persuasive request, you should avoid offering
counterarguments so that you do not offend your reader.
a. True
b. False
Answer:
Employees in today’s workforce must learn to write only e-mails effectively.
a. True
b. False
Answer:
In using the indirect strategy to communicate bad news, you should avoid mentioning
the bad news.
a. True
b. False
Answer:
Trina must respond to a customer inquiry. Her response should not only answer the
customer’s questions but also promote her business and its products and services.
a. True
b. False
Answer:
Podcasting has experienced large growth and has spread among various user groups
online.
a. True
b. False
Answer:
Ethnocentrism can be found in all cultures.
a. True
b. False
Answer:
You should strive to write paragraphs with eight or fewer printed lines.
a. True
b. False
Answer:
Stephen is starting a new job and wants to demonstrate that he is a professional
employee. What advice should he follow?
a. Never apologize for errors or misunderstandings because doing so calls attention to
them.
b. Show up a few minutes late every so often to show that he isn’t an overzealous
employee.
c. Avoid compromising with others.
d. Exercise self-control and keep personal opinions of people private.
Answer:
You will sound more professional and sincere if you include a sentence such as Thank
you for your cooperation in the closing paragraph of an information-request message.
a. True
b. False
Answer:
Transitional expressions such as next, first, and finally are useful to show
a. cause and effect.
b. illustration.
c. comparison and contrast.
d. time association.
Answer:
To avoid charges of copyright infringement, you should
a. include a footnote to all information.
b. use information only from Internet sites.
c. ask permission only when using information from a legal publication.
d. assume that all intellectual property is copyrighted.
Answer:
You should create a multimedia slide for all of the following reasons except to
a. illustrate and simplify complex ideas.
b. provide a transition from one major point to the next.
c. demonstrate your use of technology.
d. introduce or review your key points.
Answer:
LinkedIn is the No. 1 social media site to use when looking for a job.
a. True
b. False
Answer:
Because many companies now use social networking sites to screen job candidates,
what is the best advice you should follow to project a positive image?
a. Join as many groups or fan pages as possible to demonstrate your popularity.
b. Make your personal social networking pages available to all individuals.
c. Remove any photos, content, and links that could make you look unprofessional.
d. Update your status about your current job search frequently so that your friends and
family know how things are going.
Answer:
Branch managers of First Federated Savings and Loan received this e-mail message:
Please inform all personal that management retains the right to check personal
belongings of employees before employees leave the bank. What error did the writer
make?
a. A grammatical mistake
b. A proofreading error
c. A failure to use spell check
d. No error was made. The sentence is correct as written.
Answer:
One of the best ways to develop audience benefits is to use the “you” view, which
a. means that all messages are written in the active voice.
b. dictates that all sentences be written as commands.
c. emphasizes second-person pronouns instead of first-person pronouns.
d. uses slang and abbreviations to personalize the message.
Answer:
You can streamline your writing and make it more emphatic by using vivid adverbs
such as very, extremely, and actually as often as possible.
a. True
b. False
Answer:
The opening of a sales message is one of its most critical elements.
a. True
b. False
Answer:
When your reader may oppose your recommendation, you should begin the report by
announcing the recommendation directly.
a. True
b. False
Answer:
An oral presentation that incorporates visual aids is far more likely to be retained than
one lacking visual enhancement.
a. True
b. False
Answer:
The indirect strategy of organization is appropriate for a business report when readers
a. are supportive of the topic.
b. must be persuaded.
c. are familiar with the topic.
d. want to know the results immediately.
Answer:
After you determine your purpose and analyze your audience, your next step is to
a. practice your delivery.
b. collect information.
c. organize the ideas.
d. choose your topic.
Answer:
Persuasion used in today’s business environment focuses on manipulating others.
a. True
b. False
Answer:
Following a systematic plan when preparing any document or presentation will make
your job easier.
a. True
b. False
Answer:
The primary purposes of most business documents are to inform and to persuade. A
common secondary purpose is sales growth.
a. True
b. False
Answer:
Persuasive requests should be organized
a. quickly.
b. indirectly.
c. directly.
d. chronologically.
Answer:
One of the most important steps in effective interviewing is researching the target
company.
a. True
b. False
Answer:
Zach’s company does business globally. By associating with people from diverse
cultures, Zach can widen his knowledge of intercultural messages and can increase his
tolerance of differences.
a. True
b. False
Answer:
Most people are good listeners.
a. True
b. False
Answer:
A report that gives status updates on a current project is called
a. the minutes of a meeting.
b. an analytical report.
c. a progress report.
d. a summary.
Answer:
All buffers should begin by complimenting the receiver.
a. True
b. False
Answer:
Which of the following statements about workplace teams is most accurate?
a. Teams tend to respond more slowly to competition or problem solving.
b. Because conflict often results, teams tend to have decreased productivity.
c. Team members who are involved in the decision-making process show less resistance
to change.
d. Individuals tend to make better decisions than teams.
Answer:
Logan has just completed the writing of a report on e-waste generated by his company.
What should he do next?
a. Submit the report to his supervisor.
b. Analyze his audience.
c. Edit and proofread the report.
d. Celebrate for completing the report.
Answer:
Paraphrasing a sender’s message is an effective tool to promote understanding.
a. True
b. False
Answer: