Companies use virtual meetings to
a. save travel costs.
b. reduce employee fatigue.
c. connect dispersed participants.
d. All answer choices provide reasons companies use virtual meetings.
Answer:
To help you develop your personal network, you should do all of the following except
a. develop a contact list of anyone who would be willing to talk with you about finding
a job.
b. make contacts with people in person and online.
c. follow up on referrals.
d. use only online resources to help you connect with others.
Answer:
A library is an ineffective source to gather report research.
a. True
b. False
Answer:
When analyzing your audience, you should consider the
a. educational level of the audience members.
b. size of the audience.
c. approximate age of the audience members.
d. All answer choices are important factors to consider when analyzing an audience.
Answer:
All of the following are goals of an adjustment message except to
a. rectify the wrong, if one exists.
b. regain the confidence of the customer.
c. demonstrate why your company is superior.
d. promote future business.
Answer:
The communication process begins when the sender
a. determines the appropriate communication channel.
b. has an idea.
c. encodes an idea into a message.
d. plans for feedback.
Answer:
Which statement represents the best advice on the use of references?
a. Include a list of references directly on the résumé.
b. Do not include personal or character references.
c. Remember that companies generally check references before a job interview to learn
about a candidate in advance.
d. Be sure to add the statement References furnished upon request at the bottom of your
résumé.
Answer:
All analytical reports should be organized using the indirect strategy.
a. True
b. False
Answer:
Fill out a job application form using a pencil to allow for easy erasure of mistakes, clear
handwriting, and dark lettering.
a. True
b. False
Answer:
Reports should be organized using the direct strategy when the readers are informed or
supportive of the topic.
a. True
b. False
Answer:
The most important part of preparation for an oral presentation is deciding the purpose.
a. True
b. False
Answer:
When delivering bad news, you should explain the bad news clearly to make your
readers understand and, in the best case, accept the bad news.
a. True
b. False
Answer:
Virtual meetings save travel costs and reduce employee fatigue.
a. True
b. False
Answer:
Elisha has just started a new job and must use a cell phone to communicate with
coworkers and customers. What advice should she follow to demonstrate professional
cell phone use?
a. Talk openly and freely on her cell phone in any location and at any time.
b. Select a unique ringtone such as the music and lyrics to her favorite song so that she
can recognize when her phone is ringing.
c. Speak louder so that her receiver can hear her and her ideas.
d. Screen incoming calls if she is busy.
Answer:
Careful writers avoid labeling main ideas because they know that readers prefer to
identify main ideas for themselves.
a. True
b. False
Answer:
The Internet has changed the way individuals search for jobs.
a. True
b. False
Answer:
What kind of sentence contains only one independent clause?
a. Simple sentence
b. Compound sentence
c. Complex sentence
d. Compound-complex sentence
Answer:
When granting a customer’s claim, a business communicator should include an opening
in an adjustment message that
a. summarizes the reader’s claim and request.
b. presents the good news immediately.
c. explains and clarifies the company’s position.
d. builds goodwill.
Answer:
Although you can’t expect to be perfect in an employment interview, you can do your
best by
a. showing some passion by bringing up a controversial topic and taking a clear stand.
b. speaking forcefully but using some slang such as like and ya know to sound relaxed
and friendly.
c. elaborating on your answers and criticizing the person or object causing the problems
at a previous job.
d. occasionally refocusing and clarifying vague questions by asking Do you mean…?
Answer:
A subject line in a direct reply letter
a. is mandatory.
b. generally refers in abbreviated form to previous correspondence and/or summarizes a
message.
c. must be written as a complete sentence.
d. identifies the sender and his or her company.
Answer:
Microblogging consists of short messages exchanged on social media sites.
a. True
b. False
Answer:
All of the following are reasons businesses use social networking except
a. to avoid legal challenges and issues.
b. to exchange ideas.
c. to share company news.
d. to connect with customers and employees.
Answer:
The primary difference between ethical and unethical communicators is that unethical
communicators
a. intend to deceive.
b. use only the indirect strategy regardless of the audience, purpose, or topic.
c. use only the direct strategy regardless of the audience, purpose, or topic.
d. omit the buffer from their bad-news messages.
Answer:
The first letter of each word in a heading should always be capitalized.
a. True
b. False
Answer:
Arika is following the three-part plan to write a claim message about a problem with
her digital communication service bundle. What should she put in her opening?
a. A clear description of the desired action
b. An explanation of the nature of her problem with the digital communication service
bundle
c. A goodwill statement and end date
d. Her phone number
Answer:
Most people think that the best predictor of a speaker’s true feelings is his or her
a. facial expressions.
b. posture.
c. gestures.
d. eyes.
Answer:
The communication process begins when the receiver provides feedback to the sender.
a. True
b. False
Answer:
In today’s competitive job market, the emphasis of the job search is on what the
applicant wants and needs.
a. True
b. False
Answer:
Which of the following statements about workplace criticism is most accurate?
a. When receiving criticism, individuals should focus on their feelings rather than on
the content of the criticism.
b. Most individuals like to give and receive criticism.
c. Giving and receiving criticism is a normal occurrence in the business world.
d. In today’s workplace, only managers must give criticism.
Answer:
Claims made by telephone or e-mail are just as effective as claims made in writing.
a. True
b. False
Answer:
In the ____________________ of a persuasive request, you should build interest,
explain the purpose of the request logically and concisely, prove its merit, and reduce
resistance.
Answer:
Long reports and complex business problems generally require some use of
____________________ research methods.
Answer:
____________________, which appear most often in reports, are an effective tool for
highlighting information and improving readability because they encourage the writer
to group similar material together and help readers separate major ideas from details.
Answer:
A formal ____________________ is a document that analyzes findings, draws
conclusions, and makes recommendations intended to solve a problem.
Answer:
___________________ data result from firsthand experience and observation.
Answer:
You should write a formal ____________________ letter to confirm the exact date you
will terminate your employment when it is a position you have held for an extended
period.
Answer:
One advantage of a wiki is that it promotes ____________, which is the practice of
tapping into the combined knowledge of an online community to solve problems and
complete assignments.
Answer:
Verbal ____________________, such as previews, summaries, and transitions, help an
audience recognize the organization and main points of an oral message.
Answer:
The ____________________ organizational pattern answers these questions: who,
what, when, where, why, and how.
Answer:
The planning of every report begins with a statement of ____________________ that
describes the goal, significance, and limitations of a formal report.
Answer:
____________ marketing is a term that depicts the rapid spread of online messages,
much like infectious diseases that pass from person to person.
Answer:
To provide the best possible recommendation of you to a potential employer, your
____________________ need information about the company and position.
Answer:
When the bad news is insignificant and does not personally affect the receiver, you
should use the ____________________ strategy to organize your negative news.
Answer:
The verbal and nonverbal responses from a receiver are called __________.
Answer:
Describe the functional résumé and explain its advantages for recent collegegraduates.
Answer: