The primary difference between constructive feedback and destructive feedback is
A) constructive feedback is focused on the people involved.
B) destructive feedback is focused on the process and outcomes of communication.
C) constructive feedback can hurt people’s feelings.
D) destructive feedback delivers criticism with no guidance for improvement.
E) constructive feedback includes a threat of consequences for failure.
Answer:
Which of the following is the least clear statement of purpose?
A) “The purpose of this report to determine which of four alternative investments will
have the highest return.”
B) “The purpose of this report is to analyze four potential investments.”
C) “The purpose of this report is to answer the question, ‘Which of four investments
will provide the highest return?'”
D) “The goal of this report is to evaluate the return on four investments.”
E) “The primary purpose of this report is to evaluate the return on four investments.”
Answer:
If you do all of the following except ________, you can close a negative message on a
positive note.
A) build goodwill
B) suggest action
C) stress the bad news
D) look toward the future
E) none of the above
Answer:
“The above-mentioned book” is potentially an example of
A) a redundancy.
B) a strung-out sentence.
C) an indefinite pronoun starter.
D) an awkward reference.
E) a camouflaged verb.
Answer:
Employers use ________ tests to measure a variety of attributes involved in acquiring,
processing, analyzing, using, and remembering information.
A) integrity
B) personality
C) job skills
D) mental capacity
E) cognitive
Answer:
The two most common reasons for unsuccessful teamwork are
A) inadequate training and unclear goals.
B) difficult people and overwhelming workloads.
C) unreasonable deadlines and poor leadership.
D) lack of trust and poor communication.
E) poor technology and conflicting schedules.
Answer:
According to your textbook, a slideument is
A) typically used as a short video to introduce a workplace presentation.
B) sent to your audience ahead of time to help them preview your topic.
C) a hybrid slide that tries to function as a presentation visual and a printed document.
D) an effective vehicle for delivering information during a business presentation.
E) a helpful summary of your presentation, distributed to the audience just as you
begin.
Answer:
A key advantage of oral communication is
A) the ability to plan and control the message.
B) the opportunity to meet an audience’s information needs.
C) the ability to transmit highly complex messages.
D) the opportunity to get immediate feedback.
E) not having to worry about unconsciously conveying undesirable messages.
Answer:
An analogy lets you
A) reason from one specific piece of evidence to another specific piece of evidence.
B) reason from specific evidence to a general conclusion.
C) reason from a generalization to a specific conclusion.
D) attack an opponent without fear of reprisal.
E) do all of the above.
Answer:
In marketing and sales messages, you can deemphasize the price of your product by
A) mentioning it in the middle of a paragraph after you’ve presented benefits and selling
points.
B) stating it right at the beginning.
C) commenting on how wealthy your readers probably are.
D) simply saying the benefits outweigh the costs.
E) doing all of the above.
Answer:
With the AIDA approach, which of the following would be the best opening to your
message?
A) “How are you today?”
B) “I know you’ve heard this all before, but this time, it’s real.”
C) “How would you like to save up to 70% on prescription drugs?”
D) “This is an important message.”
E) ‘What I’m about to tell you might seem boring and insignificant, but believe me, it’s
not.”
Answer:
In memos, a courtesy title
A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
Answer:
“Environmental impact consultant study results” is an example of
A) redundancy.
B) a dangling modifier.
C) a dependent clause.
D) a long noun sequence.
E) hedging.
Answer:
In part, poor listening occurs because listeners
A) can think faster than speakers can speak.
B) concentrate on each word the speaker says, rather than the overall point.
C) are unable to think originally.
D) cannot process words and phrases as quickly as speakers can say them.
E) do all of the above.
Answer:
Unlike reports, most proposals
A) contain many supplementary parts.
B) contain few supplementary parts.
C) never contain an appendix.
D) are never analytical.
E) are written in an informal tone.
Answer:
Which of the following would not be an effective technique for gaining audience
attention in sales messages?
A) Stating your product’s strongest benefit
B) Emphasizing how badly you need to make some sales
C) Explaining how your product offers a solution to a problem
D) Promising savings
E) Giving insider information
Answer:
The introductory section of a formal proposal includes all of the following except
A) the scope of the proposal.
B) a statement of qualifications.
C) a brief description of the solution.
D) the background or a statement of the problem.
E) an overview of how the proposal is organized.
Answer:
A ________ usually has a long life span and typically deals with regularly recurring
tasks.
A) task force
B) virtual group
C) committee
D) problem-solving team
E) project group
Answer:
You’ve used information from several websites to support your argument in a formal
report. You should
A) not bother documenting the sources in a business report.
B) provide source information only if the audience requests it.
C) clearly document the sources in the report.
D) only document the sources if they’re copyrighted.
E) do none of the above.
Answer:
When a job interviewer indicates the interview is coming to a close, you should
A) prolong the interview in order to ingratiate yourself with the interviewer.
B) say your good-byes fast and then bolt for the door.
C) prepare to leave but (if possible) try to pin down what will happen next.
D) ask the interviewer to analyze your performance.
E) explain that you really need a job offer before you depart.
Answer:
Social networking technologies can help a company create communities of practice that
A) discourage employees from socializing at work.
B) compel employees to develop new workplace skills.
C) discourage teamwork so individual employees can reach their full potential.
D) help employees respect the distinction between personal time and work.
E) link employees with similar professional interests throughout the company.
Answer:
By definition, a résumé is a
A) detailed account of a jobseeker’s personal journey through life.
B) structured summary of a person’s education, employment background, and job
qualifications.
C) random sample of a person’s education, employment background, and job
qualifications.
D) catalog of a person’s education, employment background, and job qualifications.
E) written account of someone’s musings about the job-search process.
Answer:
If you will create a PDF file of a business report for electronic distribution, each entry
in the table of contents should be
A) italicized.
B) in boldface type.
C) in all caps.
D) a clickable link that takes readers to the appropriate place in the report.
E) underlined.
Answer:
In general, the best persuasive messages ________ the audience’s potential resistance.
A) avoid mentioning
B) downplay
C) anticipate and address
D) dismiss
E) lampoon
Answer:
Informal techniques for gathering insights and focusing your research efforts do not
include
A) listening to the community.
B) asking your audience for input.
C) distributing questionnaires and surveys.
D) reviewing reports and other company documents.
E) talking with supervisors, colleagues, and customers.
Answer:
The introduction (or opening) of a business report or proposal should always
A) outline your conclusions or recommendations.
B) list all the sources from which you draw information.
C) provide a detailed description of your qualifications to write the report.
D) indicate why the subject of the report is important.
E) begin with a humorous anecdote.
Answer:
All of the following except ________ are categories of informational reports.
A) reports to monitor and control operations
B) reports to demonstrate compliance
C) reports to document progress
D) reports to assess opportunities
E) reports to implement policies and procedures
Answer:
Which one of the following is not one of the traits possessed by professionals?
A) Meeting minimum expectations
B) Demonstrating a sense of etiquette
C) Maintaining a positive outlook
D) Being dependable and accountable
E) None of the above
Answer:
________ is the quality of performing at a high level and conducting oneself with
purpose and pride.
A) Expediency
B) Professionalism
C) Entrepreneurialism
D) Impressionism
E) Showboating
Answer:
The closing section of a positive message
A) highlights a benefit to the audience or expresses goodwill.
B) states the main idea.
C) is the longest part.
D) provides resale information.
E) should usually include a joke or personal comment.
Answer:
When writing letters to businesspeople in other countries, you should
A) write in an informal, friendly style.
B) embed complex, lengthy sentences in dense paragraphs.
C) adopt a tone that’s aggressive and direct.
D) employ transitional words and phrases within and between your sentences.
E) include humor and pop-culture references throughout the document.
Answer: