The emotional contagion effect applies only to positive emotions, such as happiness.
Answer:
Regarding self-disclosure, which of the following statements isTRUE?
A.depth refers to the range of topics you discuss with others
B.most relationships start out with a high degree of self-disclosure
C.self-disclosure is highly reciprocal
D.men and women do not differ from each other in how disclosive they are
Answer:
People from different cultures sometimes experience difficulty in understanding one
another because they think differently.
Answer:
When it comes to forming friendships, similarity is good and complementarity is bad.
Answer:
The disinhibition effect suggests that online conflicts are more likely to involve
inequitable distributions of power than face-to-face conflicts.
Answer:
Research has shown that genetics have little or no influence on personality.
Answer:
The shared opinion error occurs when one speaker inappropriately dominates the
conversation.
Answer:
Research indicates that becoming friends with your customers is almost always bad for
business.
Answer:
Image management is a complex, collaborative process.
Answer:
Work relationships usually involve both a task dimension and a social dimension.
Answer:
Couples tend to progress through the stages of coming together in much the same way.
Answer:
Research indicates that most people spend more time talking than listening.
Answer:
Perceptual ability is influenced by social and occupational roles.
Answer:
In a low-context culture, people are expected to be direct and say what they mean.
Answer:
Phonological rules deal with the correct pronunciation of words.
Answer:
Part of effective listening is responding appropriately to what you hear.
Answer:
Words have inherent meanings.
Answer:
Denying and suppressing felt emotions can contribute to a number of health problems.
Answer:
The evaluation stage of listening involves making a value judgment about the merits of
what someone else has said.
Answer:
Social anxiety is a rare and serious psychological disorder.
Answer:
Hearing is a passive process; listening is an active process.
Answer:
According to the textbook, which of the following statements about people with low
self-esteem is NOTTRUE?
A.People with low self-esteem are likely to magnify their failures.
B.People with low self-esteem are more likely to emphasize others’ negative comments.
C.People with low self-esteem are more likely to engage in antisocial behavior.
D.People with low self-esteem are more likely to be depressed.
Answer:
When it comes to perception-making, it’s always best to have the most information
possible.
Answer:
One of the most common ways people discover they’ve been lied to is from third-party
information.
Answer:
Verbal communication includes both spoken and written language.
Answer:
According to equity theory, it’s better to be equally benefited than to be overbenefited.
Answer:
Your self-concept is made up of the perceptions you have about who you are as a
person.
Answer:
Most research supports the notion that low self-disclosure is the underlying cause of
juvenile delinquency and anti-social behavior.
Answer:
We have a tendency to discount first impressions as untrustworthy.
Answer:
In every measurable way, women are more emotional than men.
Answer:
Referent power derives from one’s admiration for, and attraction to, another.
Answer:
Ethical communication generally involves treating people fairly, communicating
honestly, and avoiding immoral behavior.
Answer:
Arousal is an increase in energy.
Answer:
This error occurs when you presume your listeners have information that they don’t
have:
A.shared opinion error
B.monopolization error
C.shared knowledge error
D.shared perspective error
Answer:
Which of the following contributes to people’s inability to detect deception accurately?
A.truth bias
B.focusing on the wrong nonverbal signals
C.questioning everything we hear takes too much energy
D.all of these
Answer:
When people get excited or aroused, this usually happens to their voice:
A.increased articulation
B.decreased loudness
C.reduced inflection
D.elevated pitch
Answer:
People who score highly on this personality trait are more likely than others to
experience anger, guilt, anxiety, and depression:
A.extroversion
B.psychoticism
C.neuroticism
D.agreeableness
Answer:
According to research, an increase in which of the following nonverbal behaviors is
indicative of deception?
A.forward leans
B.genuine smiles
C.vocal fluency
D.blinking
Answer:
Which of the following statements about listening is TRUE, according to your text?
A.Listening is an innate ability.
B.People spend more time listening than speaking.
C.Everyone who listens to a message hears the same thing.
D.Hearing is the same as listening.
Answer:
This conflict-management strategy involves a high concern for the other party but a low
concern for the self:
A.collaborating
B.accommodating
C.avoiding
D.compromising
Answer:
All of the following statements about the amygdala are TRUE EXCEPT:
A.The amygdala is a small cluster of neurons in the spinal cord.
B.In response to fear, the amygdala causes our heart and breathing rates to increase.
C.The amygdala responds to several primary emotions.
D.The amygdala causes stress hormone levels to rise when we feel afraid.
Answer:
Which of the following emotional states was NOT identified by Paul Ekman as having
a universal facial expression?
A.happiness
B.disgust
C.jealousy
D.surprise
Answer:
Asking follow-up questions to confirm our interpretations of someone else’s statements
is a strategy for:
A.separating what is said from what isn’t said
B.avoiding the vividness effect
C.minimizing the effect of a confirmation bias
D.evaluating the speaker’s credibility
Answer:
This gender role combines aspects of masculinity and femininity:
A.bisexuality
B.Turner’s Syndrome
C.androgyny
D.asexuality
Answer:
Effectively interpreting nonverbal communication includes all of the following except:
A.sensitivity to others’ nonverbal messages
B.trying to decipher the correct meaning of nonverbal behavior
C.looking past cultural differences to understand the meaning
D.asking for clarification when necessary
Answer:
Rick’s manager, Susan, called him into her office one afternoon to discuss his annual
evaluation. As soon as Rick sat down, Susan said, “Rick, your performance is
unacceptable and I’m going to have to let you go.” After a moment of silence, Susan
grinned and winked at Rick and he knew she was joking. Susan used nonverbal
communication to:
A.reinforce the interpersonal nature of her message
B.metacommunicate that she was teasing
C.convey emotional meaning
D.give her statement greater impact
Answer:
Which of the following items was not suggested in your textbook as one of the ways to
combat perceptual inaccuracies?
A.avoiding biased opinions
B.knowing yourself
C.focusing on the characteristics of others
D.considering the context
Answer:
Which of the following statements about same-sex partners is TRUE?
A.Some of them enter into formal relationships known as domestic partnerships.
B.Communication in sex-same partnerships resembles that in opposite-sex partnerships.
C.Satisfaction levels in same-sex partnerships are equal to those in opposite-sex
partnerships.
D.All of these are TRUE.
Answer:
When Kim described how her weekend plans fell apart, Dean said, “Not everything
goes the way you want; that’s life.” Bret said, “I’m sorry your plans fell through; you
must be disappointed.” The difference between Dean and Bret’s messages is reflected in
which of Gibb’s message types?
A.control vs. problem orientation
B.neutrality vs. empathy
C.superiority vs. equality
D.strategy vs. spontaneity
Answer:
This persuasion strategy takes advantage of the speaker’s credibility:
A.appeal to logos
B.appeal to ethos
C.appeal to pathos
D.none of the above
Answer:
Which of the following techniques can help in the perception-checking process?
A.generate a meaningful interpretation as quickly as possible
B.generate alternative perceptions
C.avoid considering the context
D.none of these
Answer:
The action tendency for this emotion is to hide or disappear from others:
A.anger
B.disgust
C.shame
D.fear
Answer:
According to the text, your self-concept is influenced by all of the following except:
A.personality and biology
B.culture and gender roles
C.reflected appraisal
D.impression evaluation
Answer:
Which of the following statements about communication technology is TRUE?
A.People cannot experience genuine emotion caused by a technological device.
B.Social networking sites such as Facebook diminish people’s capacity for emotion.
C.Online support communities are a viable option for helping people deal with a
difficult situation.
D.The use of emoticons does not accurately convey emotion in computer-mediated
communication.
Answer:
The way you tend to think and act in most situations defines your:
A.personality
B.self-concept
C.self-image
D.behavioral consistency
Answer:
The idea that “all people are created equal” would be characteristic of which type of
culture?
A.high-power-distance culture
B.high-context culture
C.low-power-distance culture
D.low-context culture
Answer:
Your own understanding of who you are as a person comprises your:
A.face
B.image
C.reference group
D.self-concept
Answer:
This type of listener engages messages for the intellectual challenges; in other words,
he or she likes to think things through.
A.content-oriented listener
B.action-oriented listener
C.information-oriented listener
D.intellectual-oriented listener
Answer:
Frank and Samantha just received a large inheritance when Samantha’s grandmother
passed away. Samantha said she wanted to use the money to build a room addition onto
their house. Frank said he wanted to buy a more fuel-efficient car. Which of the
following is TRUE about this situation?
A.This is an example of conflict because it involves an expressed struggle.
B.This is an example of conflict because it involves scarce resources.
C.This is an example of conflict because it involves incompatible goals.
D.All of these are TRUE.
Answer:
This is your realistic expectation of what you think you deserve from a relationship:
A.comparison level for alternatives
B.comparison level
C.complementarity assessment
D.predicted outcome value
Answer:
In this marriage type, spouses adopt conventional gender roles and tend to avoid
conflict:
A.traditional
B.separate
C.independent
D.mixed
Answer:
According to Gottman, people engage in this behavior when they insult each other and
attack each other’s self worth:
A.contempt
B.defensiveness
C.criticism
D.stonewalling
Answer:
When you establish a friendship with a supervisor at work, it is a good idea to establish
_______________ to prevent potential problems.
A.ground rules
B.a friendship pact
C.safe words
D.relational commitment
Answer:
Hancock’s study of emotional contagion online found all of the following EXCEPT?
A.Sad participants produced more words than non-sad participants.
B.Partners of sad participants felt sad themselves.
C.Sad participants communicated in a more depressed manner.
D.Sad participants exchanged their messages at a slower rate than non-sad participants.
Answer:
According to your textbook, people might interrupt for all of the following reasons
except:
A.to qualify a speaker’s concerns
B.to take control of the conversation
C.to express enthusiasm for what the speaker is saying
D.to stop the speaker and ask for clarification
Answer:
Regarding defamation, which of the following is TRUE?
A.Slander concerns statements made either aloud or in print.
B.Whether or not a statement isTRUE is only relevant to slander, not libel.
C.Libel is more common than slander in interpersonal interaction.
D.Libel involves only statements made in print.
Answer:
Which of the following is one of the friendship rules identified in a study by
communication researchers Argyle and Henderson?
A.Protect your friend from potential threats.
B.Don’t tell your friend information that might hurt his or her feelings.
C.Don’t be jealous of your friend’s other friends.
D.Routinely tell your friend that you care about him or her.
Answer:
One of the ways we figure out who we are is by seeing who others think we are. The
term for that process is:
A.social comparison
B.reflected appraisal
C.personality
D.evaluative assessment
Answer: