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978-0134181981 Chapter 1
Copyright ©2017 Pearson Education, Inc. 1 1 C H A P T E R Operations and Productivity DISCUSSION QUESTIONS 1. The text suggests four reasons to study OM. We want to understand (1) how people organize themselves for productive enterprise, […]
978-0134181981 Chapter 10 Part 1
10 C H A P T E R Human Resources, Job Design, and Work Measurement DISCUSSION QUESTIONS 1. One would expect that elements of Maslow’s needs hierar- chy, Herzberg’s Dual Factor theory, and Hackman and Oldham’s core job characteristics would […]
978-0134181981 Chapter 10 Part 2
162 CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , A N D WO R K ME A S U R E M E N T After analysis via […]
978-0134181981 Chapter 11
Copyright ©2017 Pearson Education, Inc. 171 11 C H A P T E R Supply Chain Management DISCUSSION QUESTIONS 7. The adversarial relationship must be changed dramatically 1. Supply chain management is the coordination of the activities that procure raw […]
978-0134181981 Chapter 11S
176 Copyright ©2017 Pearson Education, Inc. 11 S U P P L E M E N T Supply Chain Management Analytics DISCUSSION QUESTIONS 1. A unique–event disrupts only one supplier (e.g., it went broke). A super-event disrupts all suppliers simultaneously […]
978-0134181981 Chapter 12 Part 1
12 C H A P T E R Inventory Management DISCUSSION QUESTIONS 1. The four types of inventory are: ◼ Raw material—items that are to be converted into product ◼ Work-in-process (WIP)—items that are in the process of being converted […]
978-0134181981 Chapter 12 Part 2
192 CHAPTER 12 IN V E N T O R Y MA N A G E M E N T 12.29 (d) Reorder point = demand during lead time 1,500 units /d ay 6 days 300 = $2,000 $1,500 600 […]
978-0134181981 Chapter 13 Part 1
200 Copyright ©2017 Pearson Education, Inc. 13 C H A P T E R Aggregate Planning and S&OP DISCUSSION QUESTIONS 1. Sales and Operations Planning (S&OP) balances resources and forecast demand and aligns the organization’s competing demand (from supply chain […]
978-0134181981 Chapter 13 Part 2
210 CHAPTER 13 AG G R E G A T E PL A N N I N G AND S &OP Plan B: Level Strategy of 1,350 cases Plan C: Level Strategy at 1200, plus subcontracting: Quarter 1 1,800 1,350 […]
978-0134181981 Chapter 13 Part 3
CHAPTER 13 AG G R EG A T E PL A N N I N G A N D S&O P 217 13.20* The intent of the authors is that this problem be solved using the transportation problem format. Assuming […]
978-0134181981 Chapter 14 Part 1
14 C H A P T E R Material Requirements Planning (MRP) and ERP DISCUSSION QUESTIONS 1. The difference between a gross requirements plan and a net requirement plan is that a net plan adjusts for on-hand inventory and scheduled […]
978-0134181981 Chapter 14 Part 2
234 CHAPTER 14 MA T E R I A L REQ U I R E M E N T S PL A N N I N G ( M RP) AND E RP Level: 1 Parent: 20 fan Quantity: 1X […]
978-0134181981 Chapter 14 Part 3
CHAPTER 14 MA T E R I A L RE Q U I R E M E N T S PL A N N I N G ( M RP) AND E RP 243 Setup cost = 5 150 […]
978-0134181981 Chapter 15 Part 1
15 C H A P T E R Short-Term Scheduling DISCUSSION QUESTIONS 1. The objective of scheduling is to optimize the use of resources so that production objectives are met. LO 15.4: Name and describe each of the priority sequencing […]
978-0134181981 Chapter 15 Part 2
260 CHAPTER 15 SH O R T –T E R M SC H E D U L I N G 15.16 Job Due Date Remaining Days Critical Ratio 103 214 10 1.40 205 223 7 3.29 309 217 11 1.55 […]
978-0134181981 Chapter 16
268 Copyright ©2017 Pearson Education, Inc. 16 C H A P T E R Lean Operations DISCUSSION QUESTIONS 1. A Lean producer is a company that adopts a philosophy of minimizing waste, striving for perfection through continuous learning, creativity, and […]
978-0134181981 Chapter 17
Copyright ©2017 Pearson Education, Inc. 273 17 C H A P T E R Maintenance and Reliability DISCUSSION QUESTIONS 1. The objective of maintenance and reliability is to maintain the capability of the system while controlling costs. LO 17.5: Describe […]
978-0134181981 Chapter 2
Copyright ©2017 Pearson Education, Inc. 9 2 C H A P T E R Operations Strategy in a Global Environment DISCUSSION QUESTIONS 1. Global seems the better label for Boeing because authority and responsibility reside in the U.S.—the home country. […]
978-0134181981 Chapter 3 Part 1
3 C H A P T E R Project Management DISCUSSION QUESTIONS 1. There are many possible answers. Project management is needed in large construction jobs, in implementing new information systems, in new product development/marketing, in creating a new assembly […]
978-0134181981 Chapter 3 Part 2
CHAPTER 3 PRO J E CT MA N A G E M EN T 23 3.25* (a) (b) E 7.0 3.2 10.2 23.0 30.0 19.8 No F 10.0 30.0 40.0 30.0 40.0 0.0 Yes Activity Time ES EF LS LF […]
978-0134181981 Chapter 4 Part 1
4 C H A P T E R Forecasting DISCUSSION QUESTIONS 1. Qualitative models incorporate subjective factors into the forecasting model. Qualitative models are useful when subjective factors are important. When quantitative data are difficult to ob- tain, qualitative models […]
978-0134181981 Chapter 4 Part 2
CHAPTER 4 FO R E C A ST I N G 41 2 2 2 650 4(2.5)(55) 650 550 30 25 30 4(2.5) 100 20 5 55 (20)(2.5) 5 xy nx y b x nx a y bx − […]
978-0134181981 Chapter 4 Part 3
48 CHAPTER 4 FO R E C A S T I N G 4.46 (a) x y xy x2 16 330 5,280 256 12 270 3,240 144 18 380 6,840 324 14 300 4,200 196 60 1,280 19,560 920 60 […]
978-0134181981 Chapter 5
Copyright ©2017 Pearson Education, Inc. 55 5 C H A P T E R Design of Goods and Services DISCUSSION QUESTIONS 1. Explicit documentation accomplishes two things: (a) It provides the information necessary to produce (capacity, training, routing, costs, etc.) […]
978-0134181981 Chapter 5S
68 Copyright ©2017 Pearson Education, Inc. 5 S U P P L E M E N T Sustainability in the Supply Chain DISCUSSION QUESTIONS 1. Normal (standard) accounting does not fully account for what is in the “common.” Therefore, companies […]
978-0134181981 Chapter 6 Part 1
6 C H A P T E R Managing Quality DISCUSSION QUESTIONS 1. Higher quality leads to greater demand, greater market share, and greater economies of scale. In addition, higher quality leads to less scrap, rework, and warranty cost, hence […]
978-0134181981 Chapter 6 Part 2
80 CHAPTER 6 MA N A G I N G QU A L I T Y 6.15# Individual responses will vary. 6.16 (a) The scatter diagram shows a strong positive relationship (b) The scatter diagram will resemble the chart below: […]
978-0134181981 Chapter 6S
Copyright ©2017 Pearson Education, Inc 87 6 S U P P L E M E N T Statistical Process Control DISCUSSION QUESTIONS 1. Shewhart’s two types of variation, common and special causes, are also called natural and assignable variation. LO […]
978-0134181981 Chapter 7
Copyright ©2017 Pearson Education, Inc. 101 7 C H A P T E R Process Strategy DISCUSSION QUESTIONS 1. Process strategy is the organization’s approach to transform- ing resources into goods and services. LO 7.1: Describe four process strategies AACSB: […]
978-0134181981 Chapter 7S Part 1
7 S U P P L E M E N T Capacity and Constraint Management DISCUSSION QUESTIONS 1. Design capacity is the theoretical maximum output of a system in a given period under ideal conditions. Effective capacity is the capacity […]
978-0134181981 Chapter 7S Part 2
116 SUPPLEMENT 7 CA P A C I T Y A N D CO N S T R A I N T MA N A G E M E N T (b) The basic assumptions made with regard to the […]
978-0134181981 Chapter 8
Copyright ©2017 Pearson Education, Inc. 121 8 C H A P T E R Location Strategies DISCUSSION QUESTIONS 1. FedEx’s key location concept is the central hub concept, with Memphis selected for several reasons, including its being in the middle […]
978-0134181981 Chapter 9 Part 1
9 C H A P T E R Layout Strategies DISCUSSION QUESTIONS 1. The seven layout strategies are: ◼ Fixed-position or project layout ◼ Process-oriented layout ◼ Warehouse layout ◼ Retail layout ◼ Product–oriented/repetitive layout ◼ Office layout ◼ Work […]
978-0134181981 Chapter 9 Part 2
144 CHAPTER 9 LA Y O U T ST R A T E G I E S Copyright ©2017 Pearson Education, Inc. Task Number of Successors Task Number of Successors A 9 F 2 B 4 G 2 C 4 […]
978-0134181981 Module Part 1
F B U S I N E S S A N A L Y T I C S M O D U L E Simulation DISCUSSION QUESTIONS 1. The seven steps of simulation are define the problem; introduce the important […]
978-0134181981 Module Part 2
352 BUSINESS ANALYTICS MODULE F SI M U LA T I O N 6 3 0.083 0.083 01–08 7 4 0.111 0.194 09–19 8 6 0.167 0.361 20–36 9 12 0.333 0.694 37–69 10 9 0.250 0.944 70–94 11 1 […]
978-0134181981 Module A Part 1
A B U S I N E S S A N A L Y T I C S MOD U L E Decision-Making Tools DISCUSSION QUESTIONS 1. The 6 steps of the decision-making process are: 1. Clearly define the problem […]
978-0134181981 Module A Part 2
BUSINESS ANALYTICS MODULE A DE C I S I O N – M A KI N G TO O L S 285 A.26 More than one decision is involved, and the problem is under risk, so use a decision tree […]
978-0134181981 Module B Part 1
B B U S I N E S S A N A L Y T I C S M O D U L E Linear Programming DISCUSSION QUESTIONS 1. Students may select from eight LP applications given in the introduction: […]
978-0134181981 Module B Part 2
300 BUSINESS ANALYTICS MODULE B LIN E A R PR O G R A M M I N G Solution Value = 9380.234 Shadow Slack or Original Lower Upper Prices Surplus RHS Limit Limit const 1 1.494825 0.00 980.00 969.9414 […]
978-0134181981 Module C Part 1
C B U S I N E S S A N A L Y T I C S MOD U L E Transportation Models DISCUSSION QUESTIONS 1. Three information needs of the model: the origin points and the capacity or […]
978-0134181981 Module C Part 2
BUSINESS ANALYTICS MODULE C TR A N S P O R T A T I O N MO D E L S 317 * Indicates that improvements can be made. The greatest improve- ment can be made by using route […]
978-0134181981 Module D Part 1
D B U S I N E S S A N A L Y T I C S MOD U L E Waiting-Line Models DISCUSSION QUESTIONS 1. Three parts of a queuing system: arrivals or inputs to the system; the […]
978-0134181981 Module D Part 2
BUSINESS ANALYTICS MODULE D WA I T I N G – L I N E MO D E L S 333 D.18 Arrival rate = = 1 computer / 85 min. = 0.706 computers/hr. Service rate = 1 […]
978-0134181981 Module E
340 Copyright ©2017 Pearson Education, Inc. E B U S I N E S S A N A L Y T I C S M O D U L E Learning Curves DISCUSSION QUESTIONS 1. Limitations of the use of […]
978-0134181981 Online Tutorial 1
Copyright ©2017 Pearson Education, Inc. 359 1 O N L I N E T U T O R I A L Statistical Tools for Managers DISCUSSION QUESTIONS 1. A probability distribution is a statement of a probability function, which assigns […]
978-0134181981 Online Tutorial 2
364 Copyright ©2017 Pearson Education, Inc. 2 O N L I N E T U T O R I A L Acceptance Sampling DISCUSSION QUESTIONS 1. Single sampling specifies the acceptable number of defects. Double sampling means that a second […]
978-0134181981 Online Tutorial 3
366 Copyright ©2017 Pearson Education, Inc. 3 O N L I N E T U T O R I A L The Simplex Method of Linear Programming DISCUSSION QUESTIONS 1. The fundamental purpose of the simplex procedure is to ena- […]
978-0134181981 Online Tutorial 4
372 Copyright ©2017 Pearson Education, Inc. 4 O N L I N E T U T O R I A L The MODI and VAM Methods of Solving Transportation Problems DISCUSSION QUESTIONS 1. Vogel’s approximation method gives a good initial […]
978-0134181981 Online Tutorial 5
378 Copyright ©2017 Pearson Education, Inc. 5 O N L I N E T U T O R I A L* Vehicle Routing and Scheduling DISCUSSION QUESTIONS 1. (a) Routing problems concern determining the order in which a single vehicle […]
Management Chapter 1 1 Some of the operations-related activities of Hard Rock Café
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 1 Operations and Productivity Section 1 What is Operations Management? 1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost […]
Management Chapter 1 2 A foundry produces circular utility access hatches
Copyright © 2017 Pearson Education, Inc. 2) A knowledge society is one that has migrated from work based on knowledge to one based on manual work. Answer: FALSE Diff: 1 Key Term: Knowledge society Learning Outcome: Discuss operations and operations […]
Management Chapter 1 good simulation models can take a longtime to develop
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module F Simulation Section 1 What is Simulation? 1) Simulation has numerous applications in modern business, but few of these are in the area of operations. Answer: FALSE Diff: 1 […]
Management Chapter 10 1 Provide Least Three Examples Nonmonetary Incentives answer Awards
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 10 Human Resources, Job Design, and Work Measurement Section 1 Human Resource Strategy for Competitive Advantage 1) The objective of a human resource strategy is to manage labor and […]
Management Chapter 10 2 If a manager conducting a time study needed an accuracy of
Copyright © 2017 Pearson Education, Inc. 14) If a manager conducting a time study needed an accuracy of ±0.1 minutes, rather than ±0.2 minutes, the adequate sample size would have to be twice as large. Answer: FALSE Diff: 3 Key […]
Management Chapter 11 1 All The Above Favor The Success Vertical
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 11 Supply Chain Management Section 1 The Supply Chain’s Strategic Importance 1) Even though a firm may have a low cost strategy, supply-chain strategy can select suppliers primarily on […]
Management Chapter 11 2 Warehouses Sometimes Perform Certain Other Functions Besides
Copyright © 2017 Pearson Education, Inc. 9) Which of the following is NOT an opportunity for effective management in the supply chain? A) accurate “pull” data B) vendor-managed inventory C) postponement D) local optimization E) CPFR Answer: D Diff: 2 […]
Management Chapter 11s Which of the following statements is TRUE regarding the 2011
Answer: C Diff: 3 Objective: LO S11.1 Use a decision tree to determine the best number of suppliers to manage disaster risk Learning Outcome: Compare common approaches to supply chain design Copyright © 2017 Pearson Education, Inc. 1 Answer: TRUE […]
Management Chapter 12 1 A major challenge in inventory management is to maintain a balance
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 12 Inventory Management Section 1 The Importance of Inventory 1) According to the global company profile, Amazon.com’s advantage in inventory management comes from its almost fanatical use of economic […]
Management Chapter 12 2 Consider two inventory problems with identical demand
Copyright © 2017 Pearson Education, Inc. 44) Consider two inventory problems with identical demand, holding cost, and setup cost. In one, goods arrive instantly, but in the other goods arrive at a measurable rate. Which of these problems will have […]
Management Chapter 12 3 demand is 50 per week, and the desired service level is 95%
Copyright © 2017 Pearson Education, Inc. 3) If the standard deviation of demand is six per week, demand is 50 per week, and the desired service level is 95%, approximately what is the statistical safety stock? A) 8 units B) […]
Management Chapter 13 1 Frito-Lay uses aggregate planning to match capacity with demand
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 13 Aggregate Planning and S&OP Section 1 The Planning Process 1) Plans for new product development generally fall within the scope of aggregate planning. Answer: FALSE Diff: 2 Key […]
Management Chapter 13 2 Overtime Capacity Units per Quarter Regular Time Cost
21 Copyright © 2017 Pearson Education, Inc. Diff: 2 Key Term: Graphical techniques AACSB: Analytical thinking Objective: LO 13.4 Prepare a graphical aggregate plan Learning Outcome: Describe the stages of short-term and long-term scheduling Copyright © 2017 Pearson Education, Inc. […]
Management Chapter 13 3 makes industrial fiberglass tanks that are used on off shore oil
32 23) Houma Containers, Inc., makes industrial fiberglass tanks that are used on offshore oil platforms. Demand for the next four months and capacities of the plant are shown in the table below. Unit cost on regular time is $400. […]
Management Chapter 14 1 Planning bills of material are bills of material for “kits” of
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 14 Material Requirements Planning (MRP) and ERP Section 1 Dependent Demand 1) Wheeled Coach obtains competitive advantage through MRP in part because of their excellent record integrity and insistence […]
Management Chapter 14 2 An order for 110 units of Product A has been made
Copyright © 2017 Pearson Education, Inc. 19) An order for 110 units of Product A has been made. There are currently 60 units of Product A on hand. Each A requires 2 units of Part B. There are 30 units […]
Management Chapter 15 1 Cost For Each Job machine Combination Appears The table
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 15 Short-Term Scheduling Section 1 The Importance of Short-Term Scheduling 1) Alaska Airlines uses mathematical short-term scheduling techniques and a high-tech nerve center to manage the rapid rescheduling necessary […]
Management Chapter 15 2 Using First Come First Served All Five
Copyright © 2017 Pearson Education, Inc. 24) Five jobs are waiting for processing through two work centers. Their processing time (in minutes) at each work center is contained in the table below. Each job requires work center Alpha before work […]
Management Chapter 15 3 Given the following chart of jobs assigned with Johnson’s rule
Copyright © 2017 Pearson Education, Inc. EDD Time Due Date Slack Flow time Late days Job 5 3 6 3 3 0 Job 6 5 7 2 8 1 Job 4 7 9 2 15 6 Job 3 3 16 […]
Management Chapter 16 1 Waste is anything that does not add value from the consumer’s
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 16 Lean Operations Section 1 Lean Operations 1) TPS stands for Toyota Production System. Answer: TRUE Diff: 1 Key Term: Toyota Production System (TPS) Objective: LO 16.1 Define Lean […]
Management Chapter 16 2 Which one of the following statements is TRUE about the kanban
Copyright © 2017 Pearson Education, Inc. 31) A firm wants to develop a level material use schedule based on the following data. What should be the setup cost? Desired lot size: 60 Annual demand: 40,000 Holding cost: $20 per unit […]
Management Chapter 17 1 expected time between a repair and the next failure of a component
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 17 Maintenance and Reliability Section 1 The Strategic Importance of Maintenance and Reliability 1) The Orlando Utilities Commission uses a computerized maintenance management program and devotes significant dollar and […]
Management Chapter 17 2 Infant mortality refers to the high failure rate often encountered
Copyright © 2017 Pearson Education, Inc. 50) Suppose that a three-stage process had reliability ratings of .7, .8, and .9 at each station and that a failure at any station represented a failure for the entire process. If each station […]
Management Chapter 2 1 Which of the following statements regarding the Dreamliner
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 2 Operations Strategy in a Global Environment Section 1 A Global View of Operations and Supply Chains 1) Boeing’s development of the 787 Dreamliner is an example of a […]
Management Chapter 2 2 She has Scored One Potential Outsourcer Ling Services
Copyright © 2017 Pearson Education, Inc. 7) Which of the following environmental factors has not contributed to Microsoft‘s changing strategy? A) Google B) security issues C) faster processors D) the Internet E) global warming Answer: E Diff: 2 Learning Outcome: […]
Management Chapter 3 1 There Are Paths This Network e There Are
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 3 Project Management Section 1 The Importance of Project Management 1) One phase of a large project is scheduling. Answer: TRUE Diff: 1 Learning Outcome: Describe the goals and […]
Management Chapter 3 2 the identification of the critical path can be incorrect if a noncritical
21 AOA Minimum duration is the longest of the three paths, ADE, or a total of 19 days. Diff: 3 Key Term: Critical path analysis AACSB: Analytical thinking Objective: LO 3.2 Draw AOA and AON networks Learning Outcome: Describe the […]
Management Chapter 3 3 Calculate the probability that the project will be completed in less than
Copyright © 2017 Pearson Education, Inc. 30) Consider the network described in the table below. Activity Immediate Predecessor(s) Pessimistic Probable Optimistic J — 15 10 8 K — 9 8 7 L J 10 6 5 M J 3 3 […]
Management Chapter 4 1 A forecast with a time horizon of about 3 months to 3 years is typically
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 4 Forecasting Section 1 What is Forecasting? 1) Forecasts may be influenced by a product’s position in its life cycle. Answer: TRUE Diff: 1 Learning Outcome: Describe major approaches […]
Management Chapter 4 2 When one constant is used to smooth the forecast average
Copyright © 2017 Pearson Education, Inc. 47) When one constant is used to smooth the forecast average and a second constant is used to smooth the trend, the forecasting method is ________. Answer: exponential smoothing with trend adjustment or trend-adjusted […]
Management Chapter 5 1 Identify The Benefits Associated With Manufacturability And
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 5 Design of Goods and Services Section 1 Goods and Services Selection 1) Regal Marine’s attempts to keep in touch with customers and respond to the marketplace are made […]
Management Chapter 5 2 Explain How The Customer Participates The Design
Copyright © 2017 Pearson Education, Inc. 7) The hierarchy of components, their description, and the quantity of each required to make one unit of a product are documented on: A) a group technology listing. B) a route sheet. C) a […]
Management Chapter 5s Corporate social responsibility involves managerial decision making
Answer: TRUE Diff: 1 AACSB: Information technology Objective: LO S5.1 Describe corporate social responsibility Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability Answer: C Diff: 1 Key Term: Corporate social responsibility (CSR) AACSB: Ethical […]
Management Chapter 6 1 Managers at Arnold Palmer Hospital take quality so seriously
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 6 Managing Quality Section 1 Quality and Strategy 1) Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality […]
Management Chapter 6 2 Machinery Car Failure alarm Clock Reset From Power
Copyright © 2017 Pearson Education, Inc. 6) The process improvement technique that sorts the vital few from the trivial many is: A) Taguchi analysis. B) Pareto analysis. C) benchmarking. D) Deming analysis. E) Yamaguchi analysis. Answer: B Diff: 2 Key […]
Management Chapter 6s 1 If the process average is in control, then the process range must also
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Supplement 6 Statistical Process Control Section 1 Statistical Process Control (SPC) 1) Some degree of variability is present in almost all processes. Answer: TRUE Diff: 1 Key Term: Natural variations […]
Management Chapter 6s 2 she has found the following number of finish defects in ten units
Copyright © 2017 Pearson Education, Inc. Diff: 2 Key Term: c-chart AACSB: Analytical thinking Objective: LO S6.5 Build p-charts and c-charts Learning Outcome: Apply basic statistical process control (SPC) methods 71) The mean and standard deviations for a process are […]
Management Chapter 6s 3 The Number Items The Sample Decreases c The
Copyright © 2017 Pearson Education, Inc. 18) The specification for a plastic handle calls for a length of 6.0 inches ± .2 inches. The standard deviation of the process is estimated to be 0.05 inches. What are the upper and […]
Management Chapter 7 1 A firm’s process strategy is its approach to transforming resources
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 7 Process Strategy Section 1 Four Process Strategies 1) A firm’s process strategy is its approach to transforming resources into goods and services. Answer: TRUE Diff: 1 Key Term: […]
Management Chapter 7 2 Separation Structuring The Service Such That The
Copyright © 2017 Pearson Education, Inc. 3) Which of the following is true regarding the concept of flexibility? A) It is the ability to respond with little penalty in time, cost, or customer value. B) It may be accomplished with […]
Management Chapter 7s 1 Utilization is the number of units a facility can hold
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Supplement 7 Capacity and Constraint Management Section 1 Capacity 1) Utilization is the number of units a facility can hold, receive, store, or produce in a period of time. Answer: […]
Management Chapter 7s 2 the steps in the process of recognizing and managing constraints
Copyright © 2017 Pearson Education, Inc. 22) Identify, in proper sequence, the steps in the process of recognizing and managing constraints. Answer: The five-step process of the theory of constraints includes: Step 1: Identify the constraints. Step 2: Develop a […]
Management Chapter 8 1 Compute Labor Productivity learning Outcome Discuss Factors Affecting
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 8 Location Strategies Section 1 The Strategic Importance of Location 1) FedEx chose Memphis, Tennessee, for its central location, or “hub,” primarily because of the incentives offered by the […]
Management Chapter 8 2 A manufacturing company is considering two alternative locations
Copyright © 2017 Pearson Education, Inc. 30) A manufacturing company is considering two alternative locations for a new facility. The fixed and variable costs for the two locations are found in the table below. For which volume of business would […]
Management Chapter 8 3 A highway contractor needs to locate a single supply point to
Copyright © 2017 Pearson Education, Inc. 43) A highway contractor needs to locate a single supply point to provide road building materials to four projects. The four projects, which are all approximately the same magnitude, are located at the following […]
Management Chapter 9 1 The objective of layout strategy is to develop an effective and
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 9 Layout Strategies Section 1 The Strategic Importance of Layout Decisions 1) The objective of layout strategy is to develop an effective and efficient layout that will meet the […]
Management Chapter 9 2 Heuristics Are Problem solving Procedures That Mathematically Optimize
Copyright © 2017 Pearson Education, Inc. 20) An insurance claims processing center has six work centers, any of which can be placed into any of six physical departmental locations. Call the centers 1, 2, 3, 4, 5, and 6, and […]
Management Chapter 9 3 Cyclone Appliances has developed a new European-style convection oven
38 Station Task Time (seconds) Time left (seconds) Ready tasks A,D 1 A 70. 230. D,B,F F 100. 130. D,B D 60. 70. B B 60. 10. C 2 C 120. 180. E 3 E 240. 60. G 4 G […]
Management Module A 1 Clearly define the problem and factors that influence it
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module A Decision-Making Tools Section 1 The Decision Process in Operations 1) Analytic decision making is based on logic and considers all available data and possible alternatives. Answer: TRUE Diff: […]
Management Module B 1 Linear programming helps operations managers make decisions
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module B Linear Programming Section 1 Why Use Linear Programming? 1) Linear programming helps operations managers make decisions necessary to make effective use of resources such as machinery, labor, money, […]
Management Module B 2 The first three points can be read from the graph axes
19 37) The objective of a linear programming problem is to maximize 1.50A + 1.50B, subject to 3A + 2B ≤ 600, 2A + 4B ≤ 600, 1A + 3B ≤ 420, and A,B ≥ 0. a. Plot the constraints […]
Management Module C 1 The transportation model is an excellent tool for minimizing shipping
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module C Transportation Models Section 1 Transportation Modeling 1) The transportation model is an excellent tool for minimizing shipping costs among existing facilities, but it is not useful when firms […]
Management Module C 2 What is the difference between a feasible solution and an optimal
Copyright © 2017 Pearson Education, Inc. 18) An improvement index indicates: A) whether a method other than the stepping-stone should be used. B) whether a method other than the northwest-corner rule should be used. C) how much total cost would […]
Management Module D 1 Waiting-line models are useful to operations in such diverse
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module D Waiting-Line Models Section 1 Queuing Theory 1) Waiting-line models are useful to operations in such diverse settings as service systems, maintenance activities, and shop-floor control. Answer: TRUE Diff: […]
Management Module D 2 Single phase Waiting line System Meets The Assumptions
Copyright © 2017 Pearson Education, Inc. 16) A single-phase waiting-line system meets the assumptions of constant service time or M/D/1. Units arrive at this system every 12 minutes on average. Service takes a constant 8 minutes. What is the average […]
Management Module E 1 Therefore the Reduction Labor Requirements More Rapid 70
Copyright © 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module E Learning Curves Section 1 What Is a Learning Curve? 1) Experience curves may be valid for industrial applications, but have no role in services such as health care […]
Management Module E 2 From This Answer deduce That Units Through Take
Copyright © 2017 Pearson Education, Inc. 24) The first unit of a product took 900 hours to build and the learning curve is 90%. How long will it take to make the first 3 units? (Use Table E.3) A) less […]
Management Module F 2 What Was The Average Demand Per Period
Copyright © 2017 Pearson Education, Inc. 16) What is the cumulative probability of selling 4 tires? Tires Sold Probability 0 .1 1 .2 2 .15 3 .3 4 .25 A) 1 B) .5 C) 10 D) .2 E) .25 Answer: […]