Principles of Operations Management: Sustainability and Supply Chain Management 10th Edition

Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. 1 1 C H A P T E R Operations and Productivity DISCUSSION QUESTIONS 1. The text suggests four reasons to study OM. We want to understand (1) how people organize themselves for

152 Copyright 2017 Pearson Education, Inc. 152 Copyright 2017 Pearson Education, Inc. 152 Copyright 2017 Pearson Education, Inc. 10 C H A P T E R Human Resources, Job Design, and Work Measurement DISCUSSION QUESTIONS 1. One would expect that elements of Maslows needs hierar- chy, Herzbergs Dual Factor theory,

162 CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , A N D WO R K ME A S U R E M E N T Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson

Copyright 2017 Pearson Education, Inc. 171 Copyright 2017 Pearson Education, Inc. 171 Copyright 2017 Pearson Education, Inc. 171 11 C H A P T E R Supply Chain Management DISCUSSION QUESTIONS 7. The adversarial relationship must be changed dramatically DISCUSSION QUESTIONS 7. The adversarial relationship must be changed dramatically

176 Copyright 2017 Pearson Education, Inc. 176 Copyright 2017 Pearson Education, Inc. 176 Copyright 2017 Pearson Education, Inc. 11 S U P P L E M E N T Supply Chain Management Analytics DISCUSSION QUESTIONS 1. A unique-event disrupts only one supplier (e.g., it went broke). A super-event disrupts

184 Copyright 2017 Pearson Education, Inc. 184 Copyright 2017 Pearson Education, Inc. 184 Copyright 2017 Pearson Education, Inc. 12 C H A P T E R Inventory Management DISCUSSION QUESTIONS 1. The four types of inventory are: Raw materialitems that are to be converted into product Work-in-process (WIP)items

192 CHAPTER 12 IN V E N T O R Y MA N A G E M E N T Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 12.29 (d) Reorder point = demand during lead time1,500 units /d ay 6

200 Copyright 2017 Pearson Education, Inc. 13 C H A P T E R Aggregate Planning and S&OP DISCUSSION QUESTIONS 1. Sales and Operations Planning (S&OP) balances resources and forecast demand and aligns the organizations competing demand (from supply chain to final customer) while linking strategic planning with

210 CHAPTER 13 AG G R E G A T E PL A N N I N G AND S &OP Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Plan B: Level Strategy of 1,350 cases Plan C: Level

CHAPTER 13 AG G R EG A T E PL A N N I N G A N D S&O P 217 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 13.20* The intent of the authors is that this problem be solved using

224 Copyright 2017 Pearson Education, Inc. 224 Copyright 2017 Pearson Education, Inc. 224 Copyright 2017 Pearson Education, Inc. 14 C H A P T E R Material Requirements Planning (MRP) and ERP DISCUSSION QUESTIONS 1. The difference between a gross requirements plan and a net requirement plan is that

234 CHAPTER 14 MA T E R I A L REQ U I R E M E N T S PL A N N I N G ( M RP) AND E RP Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc.

CHAPTER 14 MA T E R I A L RE Q U I R E M E N T S PL A N N I N G ( M RP) AND E RP 243 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc.

252 Copyright 2017 Pearson Education, Inc. 252 Copyright 2017 Pearson Education, Inc. 252 Copyright 2017 Pearson Education, Inc. 15 C H A P T E R Short-Term Scheduling DISCUSSION QUESTIONS 1. The objective of scheduling is to optimize the use of resources so that production objectives are met. LO

260 CHAPTER 15 SH O R T -T E R M SC H E D U L I N G Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 15.16 Job Due Date Remaining Days Critical Ratio 103 214

268 Copyright 2017 Pearson Education, Inc. 268 Copyright 2017 Pearson Education, Inc. 268 Copyright 2017 Pearson Education, Inc. 16 C H A P T E R Lean Operations DISCUSSION QUESTIONS 1. A Lean producer is a company that adopts a philosophy of minimizing waste, striving for perfection through continuous

Copyright 2017 Pearson Education, Inc. 273 Copyright 2017 Pearson Education, Inc. 273 Copyright 2017 Pearson Education, Inc. 273 17 C H A P T E R Maintenance and Reliability DISCUSSION QUESTIONS 1. The objective of maintenance and reliability is to maintain the capability of the system while controlling costs.

Copyright 2017 Pearson Education, Inc. 9 Copyright 2017 Pearson Education, Inc. 9 Copyright 2017 Pearson Education, Inc. 9 2 C H A P T E R Operations Strategy in a Global Environment DISCUSSION QUESTIONS 1. Global seems the better label for Boeing because authority and responsibility reside in the

Copyright 2017 Pearson Education, Inc. 15 Copyright 2017 Pearson Education, Inc. 15 Copyright 2017 Pearson Education, Inc. 15 3 C H A P T E R Project Management DISCUSSION QUESTIONS 1. There are many possible answers. Project management is needed in large construction jobs, in implementing new information systems,

CHAPTER 3 PRO J E CT MA N A G E M EN T 23 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 3.25* (a) (b) E 7.0 3.2 10.2 23.0 30.0 19.8 No F 10.0 30.0 40.0 30.0 40.0 0.0 Yes

Copyright 2017 Pearson Education, Inc. 31 Copyright 2017 Pearson Education, Inc. 31 Copyright 2017 Pearson Education, Inc. 31 4 C H A P T E R Forecasting DISCUSSION QUESTIONS 1. Qualitative models incorporate subjective factors into the forecasting model. Qualitative models are useful when subjective factors are important.

CHAPTER 4 FO R E C A ST I N G 41 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 2 2 2 650 4(2.5)(55) 650 550 30 25 30 4(2.5) 100 20 5 55 (20)(2.5) 5 xy nx y b x nx a y bx = = = == = = = The regression line

48 CHAPTER 4 FO R E C A S T I N G Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 4.46 (a) x y xy x2 16 330 5,280 256 12 270 3,240

Copyright 2017 Pearson Education, Inc. 55 Copyright 2017 Pearson Education, Inc. 55 Copyright 2017 Pearson Education, Inc. 55 5 C H A P T E R Design of Goods and Services DISCUSSION QUESTIONS 1. Explicit documentation accomplishes two things: (a) It provides the information necessary to produce (capacity,

68 Copyright 2017 Pearson Education, Inc. 5 S U P P L E M E N T Sustainability in the Supply Chain DISCUSSION QUESTIONS 1. Normal (standard) accounting does not fully account for what is in the common. Therefore, companies that dont prac- tice corporate social responsibility run the risk

Copyright 2017 Pearson Education, Inc. 73 Copyright 2017 Pearson Education, Inc. 73 Copyright 2017 Pearson Education, Inc. 73 6 C H A P T E R Managing Quality DISCUSSION QUESTIONS 1. Higher quality leads to greater demand, greater market share, and greater economies of scale. In addition, higher quality

80 CHAPTER 6 MA N A G I N G QU A L I T Y Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 6.15# Individual responses will vary. 6.16 (a) The scatter diagram shows a strong positive relationship (b)

Copyright 2017 Pearson Education, Inc 87 Copyright 2017 Pearson Education, Inc 87 Copyright 2017 Pearson Education, Inc 87 6 S U P P L E M E N T Statistical Process Control DISCUSSION QUESTIONS 1. Shewharts two types of variation, common and special causes, are also called natural and

Copyright 2017 Pearson Education, Inc. 101 Copyright 2017 Pearson Education, Inc. 101 Copyright 2017 Pearson Education, Inc. 101 7 C H A P T E R Process Strategy DISCUSSION QUESTIONS 1. Process strategy is the organizations approach to transform-ing resources into goods and services. LO 7.1: Describe four

110 Copyright 2017 Pearson Education, Inc. 110 Copyright 2017 Pearson Education, Inc. 110 Copyright 2017 Pearson Education, Inc. 7 S U P P L E M E N T Capacity and Constraint Management DISCUSSION QUESTIONS 1. Design capacity is the theoretical maximum output of a system in a given

116 SUPPLEMENT 7 CA P A C I T Y A N D CO N S T R A I N T MA N A G E M E N T Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. (b) The basic

Copyright 2017 Pearson Education, Inc. 121 Copyright 2017 Pearson Education, Inc. 121 Copyright 2017 Pearson Education, Inc. 121 8 C H A P T E R Location Strategies DISCUSSION QUESTIONS 1. FedExs key location concept is the central hub concept, with Memphis selected for several reasons, including its being

134 Copyright 2017 Pearson Education, Inc. 134 Copyright 2017 Pearson Education, Inc. 134 Copyright 2017 Pearson Education, Inc. 9 C H A P T E R Layout Strategies DISCUSSION QUESTIONS 1. The seven layout strategies are: Fixed-position or project layout Process-oriented layout Warehouse layout Retail layout

144 CHAPTER 9 LA Y O U T ST R A T E G I E S Copyright 2017 Pearson Education, Inc. Task Number of Successors Task Number of Successors A 9 F 2 B 4

Copyright 2017 Pearson Education, Inc. 345 Copyright 2017 Pearson Education, Inc. 345 Copyright 2017 Pearson Education, Inc. 345 F B U S I N E S S A N A L Y T I C S M O D U L E Simulation DISCUSSION QUESTIONS 1. The seven steps

352 BUSINESS ANALYTICS MODULE F SI M U LA T I O N Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 6 3 0.083 0.083 0108 6 3 0.083 0.083 0108 6 3

278 Copyright 2017 Pearson Education, Inc. 278 Copyright 2017 Pearson Education, Inc. 278 Copyright 2017 Pearson Education, Inc. A B U S I N E S S A N A L Y T I C S MOD U L E Decision-Making Tools DISCUSSION QUESTIONS 1. The 6 steps of the

BUSINESS ANALYTICS MODULE A DE C I S I O N - M A KI N G TO O L S 285 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. A.26 More than one decision is involved, and the problem is under risk,

Copyright 2017 Pearson Education, Inc. 291 Copyright 2017 Pearson Education, Inc. 291 Copyright 2017 Pearson Education, Inc. 291 B B U S I N E S S A N A L Y T I C S M O D U L E Linear Programming DISCUSSION QUESTIONS 1. Students may

300 BUSINESS ANALYTICS MODULE B LIN E A R PR O G R A M M I N G Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Solution Value = 9380.234 Shadow Slack or Original Lower Upper Prices Surplus RHS Limit

Copyright 2017 Pearson Education, Inc. 309 Copyright 2017 Pearson Education, Inc. 309 Copyright 2017 Pearson Education, Inc. 309 C B U S I N E S S A N A L Y T I C S MOD U L E Transportation Models DISCUSSION QUESTIONS 1. Three information needs of the

BUSINESS ANALYTICS MODULE C TR A N S P O R T A T I O N MO D E L S 317 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. * Indicates that improvements can be made. The greatest improve- ment can

Copyright 2017 Pearson Education, Inc. 325 Copyright 2017 Pearson Education, Inc. 325 Copyright 2017 Pearson Education, Inc. 325 D B U S I N E S S A N A L Y T I C S MOD U L E Waiting-Line Models DISCUSSION QUESTIONS 1. Three parts of a queuing

BUSINESS ANALYTICS MODULE D WA I T I N G - L I N E MO D E L S 333 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. D.18 Arrival rate = = 1 computer / 85 min. = 0.706 computers/hr.

340 Copyright 2017 Pearson Education, Inc. 340 Copyright 2017 Pearson Education, Inc. 340 Copyright 2017 Pearson Education, Inc. E B U S I N E S S A N A L Y T I C S M O D U L E Learning Curves DISCUSSION QUESTIONS 1. Limitations of

Copyright 2017 Pearson Education, Inc. 359 Copyright 2017 Pearson Education, Inc. 359 Copyright 2017 Pearson Education, Inc. 359 1 O N L I N E T U T O R I A L Statistical Tools for Managers DISCUSSION QUESTIONS 1. A probability distribution is a statement of a probability

364 Copyright 2017 Pearson Education, Inc. 364 Copyright 2017 Pearson Education, Inc. 364 Copyright 2017 Pearson Education, Inc. 2 O N L I N E T U T O R I A L Acceptance Sampling DISCUSSION QUESTIONS 1. Single sampling specifies the acceptable number of defects. Double sampling means

366 Copyright 2017 Pearson Education, Inc. 3 O N L I N E T U T O R I A L The Simplex Method of Linear Programming DISCUSSION QUESTIONS 1. The fundamental purpose of the simplex procedure is to ena- ble solutions to be found for sets of simultaneous equations

372 Copyright 2017 Pearson Education, Inc. 372 Copyright 2017 Pearson Education, Inc. 372 Copyright 2017 Pearson Education, Inc. 4 O N L I N E T U T O R I A L The MODI and VAM Methods of Solving Transportation Problems DISCUSSION QUESTIONS 1. Vogels approximation method gives

378 Copyright 2017 Pearson Education, Inc. 378 Copyright 2017 Pearson Education, Inc. 378 Copyright 2017 Pearson Education, Inc. 5 O N L I N E T U T O R I A L* Vehicle Routing and Scheduling DISCUSSION QUESTIONS 1. (a) Routing problems concern determining the order in which

1 Answer: TRUE Diff: 2 Key Term: Production Objective: LO 1.1 Define operations management Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 1 Answer: TRUE Diff: 2 Key Term: Production Objective: LO 1.1 Define operations management Learning Outcome: Discuss operations and operations management

17 Answer: A Diff: 2 Key Term: Productivity AACSB: Analytical thinking Objective: LO 1.4 Compute single-factor productivity 17 Answer: A Diff: 2 Key Term: Productivity AACSB: Analytical thinking Objective: LO 1.4 Compute single-factor productivity 17 Answer: A Diff: 2 Key Term: Productivity AACSB: Analytical thinking Objective: LO 1.4 Compute

1 Answer: E Diff: 1 Key Term: Simulation 1 Answer: E Diff: 1 Key Term: Simulation 1 Answer: E Diff: 1 Key Term: Simulation Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module F Simulation Section

1 Answer: B Diff: 2 1 Answer: B Diff: 2 1 Answer: B Diff: 2 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 10 Human Resources, Job Design, and Work Measurement Section 1 Human Resource Strategy

18 Answer: FALSE Diff: 2 Key Term: Normal time Objective: LO 10.6 Compute the normal and standard times in a time study 18 Answer: FALSE Diff: 2 Key Term: Normal time Objective: LO 10.6 Compute the normal and standard times in a time study 18 Answer: FALSE Diff: 2

1 Answer: FALSE Diff: 2 Key Term: Supply chain management Objective: LO 11.1 Explain the strategic importance of the supply chain Learning Outcome: Compare common approaches to supply chain design 1 Answer: FALSE Diff: 2 Key Term: Supply chain management Objective: LO 11.1 Explain the strategic importance of the

18 Answer: D Diff: 2 Key Term: Postponement Objective: LO 11.3 Explain issues and opportunities in the supply chain Learning Outcome: Compare common approaches to supply chain design 18 Answer: D Diff: 2 Key Term: Postponement Objective: LO 11.3 Explain issues and opportunities in the supply chain Learning Outcome:

Answer: FALSE Diff: 1 Learning Outcome: Discuss options for measuring supply chain performance Answer: FALSE Diff: 1 Learning Outcome: Discuss options for measuring supply chain performance Answer: FALSE Diff: 1 Learning Outcome: Discuss options for measuring supply chain performance Answer: C Diff: 3 Objective: LO S11.1 Use a decision tree

1 Answer: B Diff: 2 Learning Outcome: Compare the advantages and disadvantages of common inventory systems 1 Answer: B Diff: 2 Learning Outcome: Compare the advantages and disadvantages of common inventory systems 1 Answer: B Diff: 2 Learning Outcome: Compare the advantages and disadvantages of common inventory systems Copyright

21 Answer: Reorder point = demand during lead time = 100 units/day 4 days = 400 units. Diff: 1 Key Term: Reorder point (ROP) AACSB: Analytical thinking Objective: LO 12.4 Compute a reorder point and explain safety stock Learning Outcome: Compare the advantages and disadvantages of common inventory systems

36 Answer: E Diff: 2 Key Term: Reorder point (ROP) AACSB: Analytical thinking Objective: LO 12.7 Understand service levels and probabilistic inventory models Learning Outcome: Compare the advantages and disadvantages of common inventory systems 36 Answer: E Diff: 2 Key Term: Reorder point (ROP) AACSB: Analytical thinking Objective: LO

1 Answer: A Diff: 2 Learning Outcome: Describe the stages of short-term and long-term scheduling 1 Answer: A Diff: 2 Learning Outcome: Describe the stages of short-term and long-term scheduling 1 Answer: A Diff: 2 Learning Outcome: Describe the stages of short-term and long-term scheduling Copyright 2017 Pearson Education,

Diff: 2 Key Term: Graphical techniques AACSB: Analytical thinking Objective: LO 13.4 Prepare a graphical aggregate plan Learning Outcome: Describe the stages of short-term and long-term scheduling Diff: 2 Key Term: Graphical techniques AACSB: Analytical thinking Objective: LO 13.4 Prepare a graphical aggregate plan Learning Outcome: Describe the

32 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 23) Houma Containers, Inc., makes industrial fiberglass tanks that are used on offshore oil platforms. Demand for the next four months and capacities of the plant are shown in the table below. Unit

1 Answer: C Diff: 1 Learning Outcome: Apply the process of material requirements planning (MRP) 1 Answer: C Diff: 1 Learning Outcome: Apply the process of material requirements planning (MRP) 1 Answer: C Diff: 1 Learning Outcome: Apply the process of material requirements planning (MRP) Copyright 2017 Pearson Education,

18 Answer: (a) 60 - 35 = 25; (b) 50 2 + 25 5 = 225; (c) 225 - 160 = 65 Diff: 2 Key Term: Net requirements plan AACSB: Analytical thinking Objective: LO 14.3 Build a net requirements plan Learning Outcome: Apply the process of material requirements planning

1 Answer: D Diff: 2 Objective: LO 15.1 Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule Learning Outcome: Describe the stages of short-term and long-term scheduling 1 Answer: D Diff: 2 Objective: LO 15.1 Explain the relationship between short-term scheduling, capacity planning, aggregate

21 Answer: C Diff: 2 Key Term: Johnson's rule AACSB: Analytical thinking Objective: LO 15.5 Use Johnson's rule Learning Outcome: Describe the stages of short-term and long-term scheduling 21 Answer: C Diff: 2 Key Term: Johnson's rule AACSB: Analytical thinking Objective: LO 15.5 Use Johnson's rule Learning Outcome: Describe

34 Diff: 3 Key Term: Sequencing AACSB: Analytical thinking Objective: LO 15.4 Name and describe each of the priority sequencing rules Learning Outcome: Describe the stages of short-term and long-term scheduling 34 Diff: 3 Key Term: Sequencing AACSB: Analytical thinking Objective: LO 15.4 Name and describe each of the

1 Answer: TRUE Diff: 2 Key Term: Variability Objective: LO 16.1 Define Lean operations Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean. 1 Answer: TRUE Diff: 2 Key Term: Variability Objective: LO 16.1 Define Lean operations Learning Outcome: Describe the advantages and disadvantages

14 Answer: E Diff: 2 Key Term: Just-in-time inventory Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean. 14 Answer: E Diff: 2 Key Term: Just-in-time inventory Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean. 14 Answer: E

1 Answer: D Diff: 2 1 Answer: D Diff: 2 1 Answer: D Diff: 2 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Chapter 17 Maintenance and Reliability Section 1 The Strategic Importance of Maintenance and

15 Answer: FALSE Diff: 2 Key Term: Preventive maintenance Objective: LO 17.4 Distinguish between preventive and breakdown maintenance 15 Answer: FALSE Diff: 2 Key Term: Preventive maintenance Objective: LO 17.4 Distinguish between preventive and breakdown maintenance 15 Answer: FALSE Diff: 2 Key Term: Preventive maintenance Objective: LO 17.4 Distinguish

1 Answer: TRUE Diff: 2 Learning Outcome: Discuss the influences of the global competitive environment on operations management 1 Answer: TRUE Diff: 2 Learning Outcome: Discuss the influences of the global competitive environment on operations management 1 Answer: TRUE Diff: 2 Learning Outcome: Discuss the influences of the global

14 Answer: A Diff: 2 Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 14 Answer: A Diff: 2 Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 14 Answer: A Diff: 2 Learning Outcome: Discuss operations and operations

1 Answer: A Diff: 2 Learning Outcome: Describe the goals and stages of project management 1 Answer: A Diff: 2 Learning Outcome: Describe the goals and stages of project management 1 Answer: A Diff: 2 Learning Outcome: Describe the goals and stages of project management Copyright 2017 Pearson Education,

21 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. AOA Minimum duration is the longest of the three paths, ADE, or a total of 19 days. Diff: 3 Key Term: Critical path analysis AACSB: Analytical thinking Objective: LO 3.2 Draw AOA and

32 Answer: (a) See table below. (b) Tasks J-M-N-P are critical. The sum of their expected durations is 26.00; the sum of their variances is 4.50. (c) The standard deviation along the path is = 2.12; the probability that Duration < 30 is the probability that z < (30

1 Answer: E Diff: 2 Objective: LO 4.1 Understand the three time horizons and which models apply for each Learning Outcome: Describe major approaches to forecasting 1 Answer: E Diff: 2 Objective: LO 4.1 Understand the three time horizons and which models apply for each Learning Outcome: Describe major

21 Answer: A cycle is longer (typically several years) than a season (typically days, weeks, months, or quarters). A cycle has variable duration, while a season has fixed duration and regular repetition. Cycles include a wide variety of factors that cause the economy to go from recession to expansion

1 Answer: TRUE Diff: 3 Learning Outcome: Describe major approaches to sales and operations planning 1 Answer: TRUE Diff: 3 Learning Outcome: Describe major approaches to sales and operations planning 1 Answer: TRUE Diff: 3 Learning Outcome: Describe major approaches to sales and operations planning Copyright 2017 Pearson

18 Answer: bill of material Diff: 2 Key Term: Bill of material (BOM) Objective: LO 5.5 Describe how products and services are defined by OM Learning Outcome: Describe major approaches to sales and operations planning 18 Answer: bill of material Diff: 2 Key Term: Bill of material (BOM) Objective:

Answer: FALSE Diff: 2 Key Term: Corporate social responsibility (CSR) AACSB: Ethical understanding and reasoning Objective: LO S5.1 Describe corporate social responsibility Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability Answer: FALSE Diff: 2 Key Term: Corporate social responsibility (CSR) AACSB: Ethical understanding and

1 Answer: E Diff: 1 Objective: LO 6.1 Define quality and TQM Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality 1 Answer: E Diff: 1 Objective: LO 6.1 Define quality and TQM Learning Outcome: Discuss the total cost of quality and

20 Answer: B Diff: 2 Key Term: Cause-and-effect diagram AACSB: Reflective thinking Objective: LO 6.6 Use the seven tools of TQM Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality 20 Answer: B Diff: 2 Key Term: Cause-and-effect diagram AACSB: Reflective thinking

1 Answer: TRUE Diff: 2 Key Term: Statistical Process Control (SPC) Objective: LO S6.1 Explain the purpose of a control chart Learning Outcome: Apply basic statistical process control (SPC) methods 1 Answer: TRUE Diff: 2 Key Term: Statistical Process Control (SPC) Objective: LO S6.1 Explain the purpose of a

21 Answer: p-bar is 0.0125; the standard error of the proportion is = 0.00786 The upper control limit is 0.0125 + (3)(0.00786) = 0.03608; the lower control limit is 0.0125 - (3)(0.00786) which is negative, so the LCL is 0. Diff: 2 Key Term: p-chart AACSB: Analytical thinking Objective:

33 Answer: Cpk = minimum [(20.5 - 19.8)/(3 .1),(19.8 - .5)/(3 .1)] = 1.0 oz The process is capable according to the typical 3-sigma standard of needing a Cpk value 1; however, it is not capable according to the manager's six-sigma standard because Cpk is less than the 2.0

1 Answer: TRUE Diff: 1 Key Term: Repetitive process Objective: LO 7.1 Describe four process strategies Learning Outcome: Describe major approaches to sales and operations planning 1 Answer: TRUE Diff: 1 Key Term: Repetitive process Objective: LO 7.1 Describe four process strategies Learning Outcome: Describe major approaches to sales

15 Answer: TRUE Diff: 2 Key Term: Service blueprinting Objective: LO 7.3 Use the tools of process analysis Learning Outcome: Describe major approaches to sales and operations planning 15 Answer: TRUE Diff: 2 Key Term: Service blueprinting Objective: LO 7.3 Use the tools of process analysis Learning Outcome: Describe

1 Answer: TRUE Diff: 2 Key Term: Capacity Objective: LO S7.1 Define capacity Learning Outcome: Explain options for managing bottlenecks and managing capacity in service and manufacturing processes 1 Answer: TRUE Diff: 2 Key Term: Capacity Objective: LO S7.1 Define capacity Learning Outcome: Explain options for managing bottlenecks and

17 Answer: FALSE Diff: 2 Key Term: Break-even analysis Objective: LO S7.4 Compute break-even Learning Outcome: Explain options for managing bottlenecks and managing capacity in service and manufacturing processes 17 Answer: FALSE Diff: 2 Key Term: Break-even analysis Objective: LO S7.4 Compute break-even Learning Outcome: Explain options for managing

1 Answer: A Diff: 2 Objective: LO 8.1 Identify and explain seven major factors that affect location decisions Learning Outcome: Discuss factors affecting location decision and describe common methods for location selection 1 Answer: A Diff: 2 Objective: LO 8.1 Identify and explain seven major factors that affect location

21 Answer: Crossover is at 250,000 units. Below the crossover, Glen Rose must be cheaper as it has the lower fixed cost. Thus, for an estimated unit volume of 50,000, Glen Rose should be chosen. Break-even points Units Dollars Option 1 vs. Option 2 250,000 7,250,000 Volume analysis at

32 Answer: a. The supply point should be at (33.75, 37.50). Weight X coord Y coord Project A 1 50 10 Project B 1 15 60 Project C 1 40 60 Project D 1 30 20 Sum 4 135 150 Average 33.75 37.5 Weighted Average 33.75 37.5 b. Distance

1 Answer: Layout decisions establish a firm's competitive priorities in regard to: capacity, processes, flexibility, and cost, as well as quality of work life, customer contact, and image. Diff: 3 Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services 1 Answer: Layout decisions

21 Answer: Load-distance = AB: 30(35) + AC: 5(20) + AD: 40(30) + AE: 50(70) + AF: 20(0) + BC: 20(100) + BD: 5(60) + BE: 20(160) + BF: 15(10) + CD: 10(50) + CE: 35(0) + CF: 5(60) + DE: 15(80) + DF: 10(20) + EF: 10(110) = 1050

38 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Station Task Time (seconds) Time left (seconds) Ready tasks A,D 1 A 70. 230. D,B,F F 100. 130. D,B D 60. 70. B B 60. 10. C 2 C 120. 180. E 3

1 Answer: D Diff: 2 1 Answer: D Diff: 2 1 Answer: D Diff: 2 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Operations Management, 12e (Heizer/Render/Munson) Module A Decision-Making Tools Section 1 The Decision Process in Operations Section 1

1 Answer: The textbook gives machinery, labor, money, time, and raw materials. Diff: 2 Key Term: Linear programming (LP) Learning Outcome: Apply the basic concepts of linear programming 1 Answer: The textbook gives machinery, labor, money, time, and raw materials. Diff: 2 Key Term: Linear programming (LP) Learning Outcome:

19 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 37) The objective of a linear programming problem is to maximize 1.50A + 1.50B, subject to 3A + 2B 600, 2A + 4B 600, 1A + 3B 420, and A,B 0. a. Plot

1 Answer: B Diff: 2 Key Term: Transportation modeling Learning Outcome: Apply the basic concepts of linear programming 1 Answer: B Diff: 2 Key Term: Transportation modeling Learning Outcome: Apply the basic concepts of linear programming 1 Answer: B Diff: 2 Key Term: Transportation modeling Learning Outcome: Apply the

17 Answer: A feasible solution, like in linear programming, is a possible problem solution that does not violate any constraints. It may or may not be optimal. The optimal solution provides the BEST solution that satisfies all of the constraints. Diff: 2 Objective: LO C.2 Solve a problem with

1 Answer: queue, queuing theory Diff: 1 Key Term: Queuing theory Learning Outcome: Apply waiting-line theories and models 1 Answer: queue, queuing theory Diff: 1 Key Term: Queuing theory Learning Outcome: Apply waiting-line theories and models 1 Answer: queue, queuing theory Diff: 1 Key Term: Queuing theory Learning Outcome:

17 Answer: D Diff: 2 AACSB: Analytical thinking Objective: LO D.2 Apply the single-server queuing model equations Learning Outcome: Apply waiting-line theories and models 17 Answer: D Diff: 2 AACSB: Analytical thinking Objective: LO D.2 Apply the single-server queuing model equations Learning Outcome: Apply waiting-line theories and models 17

1 Answer: TRUE Diff: 2 Key Term: Learning curves Objective: LO E.1 Define learning curve 1 Answer: TRUE Diff: 2 Key Term: Learning curves Objective: LO E.1 Define learning curve 1 Answer: TRUE Diff: 2 Key Term: Learning curves Objective: LO E.1 Define learning curve Copyright 2017 Pearson

15 Answer: C Diff: 2 Key Term: Learning curves AACSB: Analytical thinking Objective: LO E.3 Compute learning-curve effects with the formula and learning-curve table approaches 15 Answer: C Diff: 2 Key Term: Learning curves AACSB: Analytical thinking Objective: LO E.3 Compute learning-curve effects with the formula and learning-curve table

12 Answer: A Diff: 2 Key Term: Random-number intervals AACSB: Analytical thinking Objective: LO F.2 Perform the five steps in a Monte Carlo simulation 12 Answer: A Diff: 2 Key Term: Random-number intervals AACSB: Analytical thinking Objective: LO F.2 Perform the five steps in a Monte Carlo simulation 12