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10
C H A P T E R
Human Resources, Job Design, and
Work Measurement
DISCUSSION QUESTIONS
1. One would expect that elements of Maslow’s needs hierar-
chy, Herzberg’s Dual Factor theory, and Hackman and Oldham’s
2. Jobs have been considered “bad” because they are physically
dangerous, “dirty,” or “noisy”; psychologically repulsive, too
3. Again, there is no set answer to this question. The important
considerations are:
◼ The student should be encouraged to consider the differ-
jet or rocket-powered aircraft, crane operators, and a safety moni-
tor for working at a nuclear power station.
LO 10.3: Identify major ergonomic and work environment issues
AACSB: Analytical thinking
6. Job enrichment relates primarily to increasing the cognitive
or intellectual requirements for the job, often by increasing
authority and responsibility.
jobs. Usually the workers are cross-trained on all or most
jobs within the set.
LO 10.2: Identify the major issues in job design
AACSB: Analytical thinking
8. Techniques for methods analysis include flow diagrams,
10. Labor standards are used to:
1. Determine labor content of items produced
2. Determine staffing needs of organizations
3. Determine cost and time estimates prior to production
4. Determine crew size and work balance
154 CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , A N D WO R K ME A S U R E M E N T
10.2
10.3#
10.4# This problem is probably best solved by students who have
experienced one of these concerts! Of major importance in the
CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , AND WO R K ME A S U R E M E NT 155
10.5#
The operations chart presented here as a solution to part (a) is
10.4
156 CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , A N D WO R K ME A S U R E M E N T
CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , AND WO R K ME A S U R E M E NT 159
10.9# (a) One-person activity chart:
(b) Two-person activity chart:
160 CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , A N D WO R K ME A S U R E M E N T
10.10#
Washing takes about 2 minutes. Rinsing takes about 1 minute.
Drying takes about 3 minutes. There appear to be no interferences
except waiting for the dryer at the beginning and for the washer at
the end. Both work approximately the same amount of the time so
utilizations are equal. Individual responses may vary.
Activity chart:
CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , AND WO R K ME A S U R E M E NT 161
10.11# One way to do this is to divide the parts of the car
between the three people. For example, A can do the wheels and
the top. B does the right side hood, grill, and bumper. C does the
left side, trunk, and rear grill, lights, and bumper. Notes can be
added under that column to give specific instructions and details.
