Archives: Quiz

Supervisors are most likely to be involved with teams that are created to ________. A) manage B) provide advice C) select a new site D) make or do things E) benchmark competitors Pay-for-performance programs are compensation plans that pay employees […]

Supervisors are likely to have higher-performing and more satisfied employees if they match ________ with compatible jobs. A) work skills B) aptitudes C) perseverance D) personality types E) work schedules The inability to explain leadership solely from traits and skills […]

Unions have a major effect on some important sectors of the economy. Gains made by unions in one industry often ________ other nonunionized sectors of the economy. A) alienate B) conflict with C) have no effect on D) spill over […]

Supervisors frequently have to create programs for their departments that are nonrecurring undertakings requiring a set of integrated plans to ________. A) achieve fair standards B) achieve budgetary control C) accomplish their objectives D) perform repetitive tasks E) perform routine […]

The concept of when we see things solely through our own eyes and within our perspectives is called ________. A) corporate downsizing B) parochialism C) re-engineering D) cultural diversity E) acceptance of authority A specific challenge for supervisors is recognizing […]

Which conflict resolution technique goal is to maintain harmonious relationships by placing another’s needs and concerns above your own? A) collaboration B) compromise C) forcing D) avoidance E) accommodation The goals of ________ are to design a cost-effective pay structure […]

The core dimensions of any job include which of the following? A) skill level B) task knowledge C) autonomy D) reliance E) task dependence Departmental reports that contain many detailed figures and facts are conveyed best ________. A) through the […]

A non-elaborate configuration, low in complexity, with little formalization, and with authority centralized in a single person; a “flat” organization with only two or three levels is referred to as a ________ structure. A) chain of command B) simple C) […]

________ involves the search for and utilization of the best methods used by competitors and non-competitors that lead to superior performance. A) Copying B) Plagiarizing C) Benchmarking D) ISO 9000 E) Six Sigma The configuration of an organization made up […]

Appraisal criteria, methods, and documentation must be designed to ensure that they are ________. A) consistent with standing plans B) unilaterally prepared C) promoting the halo effect D) job related E) full of subjectivity People differ in the degree to […]

A style of decision making that characterizes managers as careful decision makers with the ability to adapt or cope with new situations is the ________ style. A) behavioral B) analytic C) autocratic D) conceptual E) directive Across the United States […]

All of these are grapevine patterns EXCEPT ________. A) cluster B) two-tier C) gossip D) probability E) single strand The ready availability of information technology has made ________ an escalating problem in all kinds and sizes of organizations. A) misuse […]

Expenditures for materials that go directly into the creation of a product or service are called ________ costs. A) indirect labor B) direct labor C) maintenance D) raw material E) supportive supplies Emotional intelligence consists of ________ that may help […]

A simple technique for overcoming pressures for conformity that retard the development of creative alternatives is ________. A) group problem solving B) brainstorming C) the Delphi technique D) groupthink E) nominal group technique In the situational leadership model the ________ […]

Accept errors have obvious costs to supervisors and their organizations, including which of the following? A) cost of goods sold B) cost of training C) cost of retraining D) vacation time E) team respect An illegal strike where employees refuse […]

A system that groups activities on the basis of work or customer flow is known as ________. A) unity of command B) scalar chain C) process departmentalization D) control departmentalization E) individualized departmentalization The following checklist is used by a […]

Training designed to make people more open and self-expressive without being rude or thoughtless is known as ________. A) assertiveness training B) T-group modification C) regressive behavior training D) role playing E) sensitivity training The type of control that is […]

The method of linking a worker’s computer and modem with those of coworkers and management, making it possible to be located anywhere in the world, is called ________. A) electronics B) control C) commuting D) transforming E) telecommuting A job […]

Which of the following allows supervisors to transmit messages twenty-four hours a day? A) grapevine B) e-mail C) team meetings D) bulletin board E) informal discussions Temperature, pressure, and similar gauges that are checked regularly during a production process, and […]

The ability to create and articulate a realistic, credible, attractive exemplar of the future that grows out of, and improves upon, the present is known as ________ leadership. A) expectant B) equitable C) visionary D) self-confident E) referent An employee […]

Employment planning translates the organization and department’s goals into ________ that will allow objectives to be achieved. A) checklists B) procedures C) job descriptions D) a personnel plan E) a development program Critical to the success of supervising others in […]

Employment laws are not written to protect most employees whose religious beliefs require a specific style of dress such as robes, long shirts, long hair, and the like. If organizations were completely devoid of conflict, they would become apathetic, stagnant, […]

A people-centered leader takes personal interest in the needs of his or her employees. The interview, along with the application form, is an almost universal selection device. Answer: TRUE Legitimate power does not allow supervisors to reward and punish their […]

Frederick Herzberg’s motivation-hygiene theory states that the opposite of satisfaction is dissatisfaction. Parochialism leads to viewing practices in other cultures as being better than our practices. Answer: FALSE Effective teams contain a small number of people with complementary skills who […]

Most people hear or read about collective bargaining only when a contract is about to expire or when negotiations break down. If a supervisor implements a control before an activity commences, it is called correctional control. Answer: FALSE Experts agree […]

Supervisors use performance appraisal as a means for helping employees improve future performance. More than 10 thousand sexual harassment complaints were filed yearly from 2010-2013 with the Equal Employment Opportunity Commission (EEOC). Answer: FALSE After a strike is underway, a […]

In contrast to policies, procedures are not specific; and like policies, they provide consistency. As organizations impose distinct role requirements on different members, they eliminate communication barriers. Answer: FALSE Employees in a matrix structure have two managers: their functional departmental […]

Sometimes compromise is the best conflict resolution technique – just withdrawing from the conflict or ignoring its existence. Emergent leaders have influence over members of all groups. Answer: FALSE A skill is a single action that can be applied in […]

Budgets tend to be like a planning guide containing a control mechanism for a supervisor. If follow-up and evaluation indicate that the sought-after results weren’t achieved, the supervisor must still implement the final decision. Answer: FALSE When supervisors are required […]

The National Institute for Occupational Safety and Health is the agency that researches and sets OSHA standards in such areas as blood-borne pathogens and chemical process safety. Intrinsic feedback is provided to an employee by an outside source such as […]

Strategic planning would be implemented when developing expense budgets and employee work schedules. If you fail as a leader, it is likely that your followers – as well as others – have lost respect for you because of your lack […]

The degree to which the job has a substantial impact on the lives or work of other people is task identity. Employees set aside their cultural values and life-style preferences when they come to work; therefore, supervisors do not have […]

Studies show employees who rate high in externality are more satisfied with their jobs, less alienated from the work setting, and more involved in their jobs than internals. An effective supervisor enjoys the trust of, and builds credibility with, employees. […]

When we see employees working hard at some activity, we can conclude they are driven by a desire to satisfy one or more needs that they value. Continuous improvement is concerned with radical or quantum change where work process engineering […]

Autocratic leadership is inappropriate in any organization today. OSHA requires that any illness, no matter how insignificant it may appear, must be reported on Form 300. Answer: FALSE Heuristics are commonly found in two forms – knowledge and representative. Answer: […]

The majority of studies find that employee referrals produce the best candidates. In 2012, according to preliminary data from the Bureau of Labor Statistics, 4,383 workers were killed on the job. Answer: TRUE The source used to recruit potential employees […]

South Bay Manufacturing began business on January 1. During its first year of operation, South Bay worked on five industrial jobs and reported the following information at year-end: South Bay’s allocation of overhead costs left a debit balance of $1,400 […]

In a networked system, the server stores the program and the data. Journalize the following transactions for Malone Custom Furniture Manufacturing: a. Incurred and paid advertising expenses, $3,500. b. Incurred manufacturing wages of $30,000, 60% of which was direct labor […]

A special journal is ________. A) an accounting journal designed to record a specific type of transaction B) an accounting journal that holds individual accounts that support a specific general ledger account C) a record of accounts that provides supporting […]

Mulcahey Automobiles Company fabricates automobiles. Each vehicle includes one wiring harness, which is currently made in-house. Details of the harness fabrication are as follows: An Indonesian factory has offered to supply Mulcahey with ready-made units for a cost of $15 […]

Which of the following is the correct formula for the profit margin ratio? A) Net profit / Sales B) Net sales / Average total assets C) Net profit × Capital invested D) Operating income / Net sales A cash payments […]

The efficiency variance measures ________. A) the difference between the quantity used by the company and the quantity used by its competitors B) the change in quantities used over time C) how well the business uses its materials or human […]

On May 31, a retail firm pays rent of $2,700 for the month of May. When this transaction is recorded in the cash payments journal, ________. A) assets and equity will increase by $2,700 B) assets and liabilities will decrease […]

Connections Company provides cleaning services to commercial and residential customers. The commercial business segment provided services to 270 customers and the residential business segment provided services to 665 customers. Identify the segment with the lower contribution margin ratio and show […]

A disadvantage of a typical enterprise resource planning system is that it cannot be offered through cloud computing. In a standard cost system, the standard overhead allocation rate replaces the predetermined overhead allocation rate but the concept is the same. […]

In a decentralized company, segment managers may not fully understand the big picture when making decisions. Manufacturing costs flow from Work-in-Process Inventory to Cost of Goods Sold to Finished Goods Inventory. Answer: FALSE Explanation: Manufacturing costs flow from Raw Materials […]

The limitations of financial performance measures reinforce the importance of the balanced scorecard. Companies are now spending less amounts of cash to ensure that their data and information are secure. Answer: FALSE Amounts needed for the preparation of the budgeted […]

Service companies do not have fixed costs; all costs incurred by service companies are variable costs. Financial accounting prepares reports for internal purposes, whereas managerial accounting provides information to external stakeholders. Answer: FALSE The payback and accounting rate of return […]

The income statement of a manufacturing company separates the product costs from the period costs. The level of inventory on hand at the end of the year does not affect the amount of operating income calculated under variable costing and […]

Companies evaluate investment centers using the same measures as the profit centers. The total amount of manufacturing overhead costs incurred during the period is recorded on the credit side of the Manufacturing Overhead account. Answer: FALSE Return on investment measures […]