The concept of when we see things solely through our own eyes and within our
perspectives is called ________.
A) corporate downsizing
B) parochialism
C) re-engineering
D) cultural diversity
E) acceptance of authority
A specific challenge for supervisors is recognizing the differences that might exist
among people. One of the first issues supervisors must deal with is the perception of
________.
A) outsourcing
B) conflict management
C) foreigners
D) organized labor
E) authoritarian leadership styles
Becoming a leader requires the following skills EXCEPT ________.
A) conceptual
B) charismatic
C) technical
D) networking
E) human relations
Research finds that champions have common personality characteristics including
which of the following?
A) stubbornness
B) honesty
C) tolerance
D) persistence
E) humor
When an evaluator recalls, and then gives greater importance to, employee job
behaviors that have occurred near the end of the performance-measuring period, this
results in ________.
A) leniency error
B) critical incidents
C) recency error
D) central tendency
E) halo error
To help guide a supervisor in differentiating ethical from unethical politicking, there are
some questions to consider. One question addresses ________ versus organizational
goals.
A) rumors
B) team goals
C) union contracts
D) self-interest
E) community interest
Collaboration is a resolution technique that characterizes the ultimate ________.
A) capitulation
B) assertion
C) win-win situation
D) decision
E) conclusion
The ________ theory argues that individuals analyze three relationships:
effort-performance, performance-rewards, and rewards-personal goals.
A) hygiene
B) expectancy
C) hierarchy of needs
D) reinforcement
E) equity
The first step in the decision-making process is ________.
A) diagram a decision tree
B) identify the problem
C) evaluate alternatives
D) collect information
E) interview employees
Which types of questions should a supervisor feel comfortable asking in a job
interview?
A) what is your age
B) what is your marital status
C) what are the ages of your children
D) do you have an arrest record
E) what experience do you have for the position
Through every stage of their lives ________ have had an enormous effect on the U.S.
economy because of their sheer numbers.
A) Gen Xers
B) baby boomers
C) the greatest generation
D) Gen Yers
E) Millenials
The ISO standards, once met, assure customers that a company uses specific steps to
________ the products it sells.
A) advertise
B) deliver
C) recall
D) test
E) promote