The ability to create and articulate a realistic, credible, attractive exemplar of the future
that grows out of, and improves upon, the present is known as ________ leadership.
A) expectant
B) equitable
C) visionary
D) self-confident
E) referent
An employee who asks a colleague a question without any emphasis on words
demonstrates a lack of ________.
A) sincerity
B) verbal intonation
C) socialization
D) social interaction
E) social networking
A process that deals with the additional cost in a particular decision rather than the
average cost is called ________ analysis.
A) economic
B) strategic
C) marginal
D) net income
E) net productivity
Many of today’s supervisors have to learn to manage in a world of constant ________.
A) stability
B) change
C) complacency
D) independence
E) stagnation
Decision trees are useful tools to analyze all EXCEPT ________.
A) marketing
B) equipment purchases
C) investment
D) hiring
E) quality control
The first stage of contract administration is ________.
A) implementing the contract
B) interpreting the contract
C) getting contract terms to union members and management
D) monitoring activities
E) isolating potential problems
The actions you take to influence or attempt to influence the distribution of advantages
and disadvantages within your organization are ________.
A) politicking
B) leadership
C) cohesiveness
D) bureaucracy
E) manipulation
Under Maslow’s hierarchy of needs theory, self-respect, autonomy and achievement
would be included in which level of needs?
A) self-actualization
B) esteem
C) physiological
D) social
E) safety
Intrinsically motivated people have a compelling drive to succeed, but they are striving
for ________ rather than the rewards of success.
A) recognition
B) acknowledgment
C) respect
D) appreciation
E) personal achievement
Titles of typical top management positions include the following EXCEPT ________.
A) district manager
B) president
C) superintendent of schools
D) chief executive officer
E) senior vice-president
There are five basic approaches or techniques supervisors can use to resolve conflicts in
their departments: avoidance, accommodation, forcing, compromise, and ________.
A) assertion
B) coercion
C) capitulation
D) collaboration
E) suggestion