Appraisal criteria, methods, and documentation must be designed to ensure that they are
________.
A) consistent with standing plans
B) unilaterally prepared
C) promoting the halo effect
D) job related
E) full of subjectivity
People differ in the degree to which they like or dislike themselves. This trait is called
________.
A) locus of control
B) egotism
C) self-esteem
D) self-actualization
E) narcissism
Marginal analysis deals with what type of cost in a particular decision?
A) indirect labor
B) direct labor
C) average
D) additional
E) minimal
Although organizing drives may be unsuccessful, when unions achieve their goal to
become the exclusive bargaining agent, the next step is to ________.
A) hold a certification election
B) enter mediation
C) negotiate the contract
D) vote to accept the contract
E) administer the contract
A(n) ________ is an organization of workers, acting collectively, seeking to promote
and protect its mutual interests through collective bargaining.
A) team
B) institute
C) labor unit
D) union
E) workforce
The statistical technique used to measure variation in a system to produce an average
with statistically determined upper and lower limits is ________.
A) control chart
B) production bottleneck
C) Pareto diagram
D) plot diagram
E) scatter diagram
One way supervisors can be assured that rules and regulations are being enforced is to
develop some type of feedback system. This can be provided by ________.
A) installing report boxes
B) inspecting work surroundings
C) soliciting peer reports
D) providing each employee with a safety manual
E) holding bi-annual safety meetings
Supervisors who have authority rights over individuals outside their own direct areas of
responsibility have ________.
A) staff authority
B) line authority
C) functional authority
D) unity of command
E) chain of command
A PERT chart is a diagram that depicts the ________ needed to complete a project and
the time or costs associated with each activity.
A) supplies
B) manpower
C) time
D) sequence of activities
E) management input
In developed countries ________ percent of the workforce is made up of high
achievers.
A) 50 to 60
B) 30 to 40
C) More than 80
D) 10 to 20
E) 5
Productivity can be applied at three different levels – the individual, the ________, and
the total organization.
A) president
B) general manager
C) administrative staff
D) group
E) supervisor
If your appraisal skills are deficient, there is evidence that you can become a more
accurate rater by ________.
A) knowing equal opportunity laws
B) starting apprenticeship training
C) participating in performance-appraisal training
D) creating friends in your department
E) becoming closer to your employees
In the control application, what supervisors measure determines to a great extent what
________.
A) employees will attempt to emphasize
B) leadership style is exhibited
C) form of employee empowerment is undertaken
D) reactive stimuli are implemented
E) job specialization is undertaken
The tendency to rate an individual high or low on all factors due to the impression of a
high or low rating on some specific factor is ________.
A) behavioral rating
B) central tendency error
C) graphic rating
D) halo error
E) individual ranking
The creation of horizontal (departments) and vertical levels (organizational hierarchy)
brings about efficiencies through specialization and coordination, but at the same time
produces the potential for ________.
A) ambiguous standards
B) conflict resolution
C) unity of command
D) structural conflict
E) stress, burnout, and emotional disorders
One problem that may result from work specialization is ________.
A) economic inefficiencies
B) more demanding tasks
C) less demanding tasks
D) low productivity
E) highly skilled workers do easy tasks
Since senders and receivers of communication each bring their own sets of perceptual
biases, the messages they seek to transfer are often subject to ________.
A) investigation
B) distortion
C) observation
D) recognition
E) reproduction