A people-centered leader takes personal interest in the needs of his or her employees.
The interview, along with the application form, is an almost universal selection device.
Legitimate power does not allow supervisors to reward and punish their employee.
When using the group order ranking performance appraisal method, as the sample size
increases, the validity of relative scores as an accurate measure decreases.
The objectives set by top management provide specific direction to supervisors
regarding what they are expected to achieve.
To address survivor syndrome, supervisors may want to limit opportunities for
employees to talk to counselors about their guilt, anger, and anxiety.
Understanding is improved when the speaker tailors language to the audience.
In essence, technology today has enhanced supervisors’ ability to perform their jobs.
People differ in their willingness to take chances. Individuals who make more rapid
decisions and use less information in making choices exhibit high ________.
A) tolerance levels
B) people skills
C) self-esteem
D) risk propensity
E) leadership aspirations
________ takes a long time to develop; it is fragile and it can be easily destroyed.
A) Innovation
B) Communication
C) Cooperation
D) Trust
E) Resistance
The advantage of ________ is that it prevents a supervisor from inflating employee
evaluations so that everyone looks good or equalizing the evaluations so that everyone
is rated near the average.
A) feedback
B) documentation
C) group ordering
D) individual ranking
E) behavioral description
The higher one climbs in the organization’s hierarchy, the more critical ________
competence becomes.
A) motivation
B) political
C) interpersonal
D) communication
E) technical
A government agency that assists labor and management in settling bargaining disputes
is ________.
A) Occupation and Safety Board
B) National Labor Relations Board
C) Impasse Resolution Service
D) Federal Mediation and Conciliation Service
E) American Arbitration Association
A major drawback to using the checklist method is the ________.
A) similarity error
B) central tendency error
C) halo error
D) cost
E) time constraint
A discrepancy between an existing and a desired state of affairs is called a(n) ________.
A) problem
B) opportunity
C) puzzle
D) possibility
E) graphic illustration
Rating people on the degree to which they are dependable, confident, aggressive, and
loyal, is evaluating ________.
A) standards
B) behaviors
C) outcomes
D) traits
E) motivation
A type of program in an organization that is designed to keep employees healthy is a
________ program.
A) wellness
B) rehabilitation
C) health maintenance
D) job instruction
E) behavioral
A process that emphasizes identifying mistakes that may have already occurred and
then continues to address monitoring quality is called ________.
A) quality assurance
B) quality control
C) CAD/CAM
D) kanban
E) total process management
A recruiting source that is good but may not increase the diversity and mix of
employees is ________.
A) school placement
B) advertisements
C) internal searches
D) temporary help
E) employee referral
The series of steps a supervisor would utilize in responding to a recurring problem with
employees is a ________.
A) procedure
B) mission statement
C) rule
D) single-use plan
E) policy
The quality revolution that continues to take place in both the private and public sectors
is known by the generic descriptive term ________.
A) continuous improvement
B) human resource management
C) Theory X management
D) human resource capital
E) scientific management
On some occasions, union members may become so dissatisfied with the union’s actions
in representing them that they want to turn to another union or return to their nonunion
status. In either case, the rank-and-file members petition the NLRB to conduct a(n)
________.
A) mediation
B) representation decertification election
C) certification election
D) conciliation
E) arbitration
A ________ typically looks at four areas that contribute to a company’s performance:
financial, customer, internal processes, and people/innovation/growth assets.
A) vision quest
B) game plan
C) process scorecard
D) balanced scorecard
E) retrieval plan
When a supervisor overstates an employee’s performance, a ________ occurs.
A) rating bias
B) positive leniency error
C) critical incident
D) halo error
E) central tendency misjudgment