Studies show employees who rate high in externality are more satisfied with their jobs,
less alienated from the work setting, and more involved in their jobs than internals.
An effective supervisor enjoys the trust of, and builds credibility with, employees.
As many organizations have cut costs and streamlined their organizational design to
respond better to customer needs, decision-making authority has been pushed down to
the lowest levels in the organization.
A supervisor’s goal should be to have enough conflict in the department to keep the unit
responsive and innovative, but not so much as to hinder departmental performance.
Typically teams outperform individuals when the tasks being performed require
multiple skills, judgment, and experience.
Effective controls must be flexible enough to adjust to adverse change or to take
advantage of new opportunities.
Autonomy is the degree to which workers control the planning, execution, and
evaluation of their work.
According to the unity of command principle when allocating tasks to individuals in a
department each employee should report directly to one manager.
An important human resource issue today is adapting organizational policies and
practices in light of increasing ________.
A) technology
B) downsizing
C) diversity
D) ethnocentrism
E) polycentrism
In almost any discussion of performance in an organization, the focus will generally
turn to the topic of ________.
A) strategic planning
B) acquisitions and mergers
C) productivity
D) informal discussion
E) strategic objectives
________ gives the supervisor the right to direct the work of reporting employees and
make certain decisions without consulting others.
A) Staff authority
B) Line authority
C) Functional authority
D) Chain of command
E) Work simplification
One trap many supervisors of minimum wage employees fall into is thinking that
employees are motivated only by ________.
A) praise
B) money
C) good work conditions
D) personal aspirations
E) team recognition
The United States is a strongly ________ society.
A) symbolic
B) collective
C) chauvinistic
D) individualistic
E) nationalist
The effective supervisor continually provides informal information to employees ‘”
commenting on the ________ their work and pointing out problems when they surface.
A) poor workmanship in
B) positive aspects of
C) need to improve peer relationships in
D) unhappiness with employee’s attention to
E) sloppiness of
One way to think of supervisors is as ________.
A) first-level management
B) top-level management
C) mid-level management
D) operative-level management
E) executive-level management
What type of recruitment source is near extinction?
A) temporary services
B) school placement offices
C) Internet
D) newspaper advertisements
E) employee referrals
One type of resistance effort that is subtle and difficult for a supervisor to recognize is
the ________ effort.
A) overt
B) implicit
C) deferred
D) immediate
E) subversive
Advantages of group decision-making would include which of the following?
A) groupthink
B) time consuming
C) increased legitimacy
D) minority domination
E) pressure to conform
In modern organizations the stature of supervisors has been elevated because ________.
A) there is increased diversity in the workforce
B) many middle management positions have been eliminated
C) international competition has increased
D) upper management expects better performance
E) they are provided with advanced training
A primary concern for supervisors is to monitor which of the following costs?
A) hiring
B) sales
C) delivery
D) direct labor
E) safety
When employees trust their supervisor, they are willing to be vulnerable to their
supervisor’s action because they are confident that ________.
A) they can share ideas
B) there will be two-way communication
C) their rights and interests will be honored
D) their performance will be appraised
E) they will be provided with ample directions
What type of leader is a taskmaster?
A) autocratic
B) free-rein
C) participative
D) people-centered
E) democratic
Most recent data suggest that as many as ________ percent of U.S. workers are in
part-time, contract, or other nonstandard jobs.
A) 10 %
B) 20 %
C) 30 %
D) 40 %
E) 50 %
Office environments that contain harmful airborne chemicals, asbestos, or indoor
pollution are called ________.
A) sick buildings
B) detrimental buildings
C) harmful environments
D) polluted areas
E) chemical areas
Identify and explain the types of controls supervisors can implement.
Define and explain Theory X-Theory Y view of human nature and motivation
developed by Douglas McGregor.
Identify and distinguish passive listening from active listening, listing the requirements
for active listening.
Discuss the three approaches a supervisor might use for conducting performance
appraisals.
Explain the strategy of a lockout.
What can a supervisor do to overcome obstacles that face teams and help them reach
their full potential?
Identify and explain the steps a supervisor uses in the decision-making process.
Identify the three steps in the control process that a supervisor can take and explain
what must precede using the three steps.