When we see employees working hard at some activity, we can conclude they are
driven by a desire to satisfy one or more needs that they value.
Continuous improvement is concerned with radical or quantum change where work
process engineering focuses on ongoing incremental change.
Defining what is “reasonable in relation to the offense” is one of the most challenging
aspects of the discipline process.
According to the traditional three-step description of the change process, successful
change requires unfreezing the status quo, changing to a new state, and refreezing the
new change to make it permanent.
A common provision in union security arrangements is a process called the dues
checkoff.
Employment planning is the process by which supervisors ensure that they have the
right number and kinds of people in place to help the organization achieve its overall
goals.
In developed countries approximately 50 percent of the work force is made up of high
achievers.
When a job situation is predominant with personal responsibility, feedback, and an
intermediate degree of risk, high achievers will be strongly motivated.
Planning must precede application of the control process.
A situation in which employees are free to choose whether or not to join the union is
a(n) ________ shop security agreement.
A) closed
B) agency
C) dues checkoff
D) union
E) open
Productivity in the U.S. is steady and rising in part because companies have ________.
A) become less customer oriented
B) worked to reduce inefficiencies
C) focused heavily on profits
D) maintained traditional work forces
E) employed more workers
Some people may be perceived by others as abrasive, hard to work with, untrustworthy,
or strange which creates ________ conflicts.
A) mutual
B) structural
C) exchange
D) communication
E) interpersonal
When Japanese suppliers ship parts to manufacturers in containers with a card slipped
into a side pocket, the JIT system ________ is in effect.
A) continuous improvement
B) material management
C) raw material management
D) kanban
E) container management
The cost of accidents can be, and for many organizations is, a substantial additional cost
of doing business. The ________ cost of an accident to an employer shows itself in the
organization’s workers’ compensation premium.
A) initial
B) indirect
C) final
D) estimated
E) direct
Maximize the impact of reward contingencies by increasing the ________ of rewards.
A) frequency
B) visibility
C) amount
D) complexity
E) simplicity
High achievers prefer job situations with ________.
A) no authority or delegation
B) personal responsibility and feedback
C) teaching and thinking opportunities
D) lots of communication
E) no responsibility or feedback
Supervisors can prevent accidents through both the design of ________ and of jobs.
A) performance standards
B) training manuals
C) equipment
D) safety committee membership
E) safety manuals
Broader than any specific goals, high-performing teams have a common and
meaningful ________ that provides direction, momentum, and commitment for
members.
A) job
B) plan
C) goal
D) purpose
E) task
A ________ is a numerical plan that expresses anticipated results in dollar terms for a
specific time period and may be used as a planning guide as well as a control device.
A) budget
B) ordinal plan
C) nominal plan
D) revenue forecast
E) financial plan
Outside consultants hired by an organization to provide advice and assistance for major
system-wide changes may be at a disadvantage because they have an inadequate
understanding of the organization’s ________.
A) customers
B) suppliers
C) product
D) processes
E) culture
Parochialism means ________.
A) wanting other cultures to understand our culture
B) seeing U.S. practices as better than practices in other cultures
C) recognizing that other cultures have valid, though different, practices
D) viewing U.S. practices as not being as good as the practices of other cultures
E) attempting to understand other cultures
With more than ________ percent of employees seeking to “meet their mate” in the
workplace, supervisors must work with human resource professionals to develop new
policies and procedures for dealing with these risky relationships.
A) 23
B) 33
C) 43
D) 53
E) 63
A useful way to analyze hiring, marketing, investment, equipment purchases, pricing,
and similar decisions that involve a progression of decisions is to use ________.
A) market research
B) PERT diagrams
C) just-in-time inventories
D) a decision tree
E) accounting procedures
List and explain some advantages and disadvantages of group decision-making over
individual decision-making.
Of the essential managerial competencies, which is most relevant and which is least
meaningful for a supervisor? Explain your reasoning.
What are the major objectives of orientation to a new job?
Explain the reasons people resist change.
What is the role of a supervisor in the planning process?