Strategic planning would be implemented when developing expense budgets and
employee work schedules.
If you fail as a leader, it is likely that your followers – as well as others – have lost
respect for you because of your lack of technical skills.
Negotiation customarily begins with the union delivering to company officials a list of
points they are willing to concede.
A supervisor who disagrees with the wishes of upper management has the authority to
perform work as he or she sees most effective.
Negotiation is a form of compromise, and even though an oral agreement is achieved, it
is not converted into a written contract.
Formal workgroups are not the same as teams because often they are comprised of
individuals who sporadically interact but who have no ________ that requires joint
efforts.
A) technical skills
B) common interest
C) collective commitment
D) responsibility
E) mutual respect
A tight social framework in which people expect others in their group to look after and
protect them when they are in trouble is referred to as ________.
A) socialism
B) collectivism
C) individualism
D) communism
E) parochialism
Even though supervisors may perform operative tasks they are still part of management.
This was made clear by the passing of the ________.
A) 1935 Wagner Act
B) 1947 Taft-Hartley Act
C) 1932 Norris-LaGuardia Act
D) 1991 Civil Rights Act
E) 1959 Landrum-Griffin Act
A conflict resolution approach that requires each party to give up something of value is
________.
A) coercion
B) capitulation
C) compromise
D) accommodation
E) assertion
The primary determination of pay is the different kinds and levels of ________,
knowledge, and abilities required for a job.
A) tenure
B) experience
C) skill
D) familiarity
E) aptitude
Selection devices based on actual job behaviors, work sampling, and assessment centers
are known as ________ tests.
A) work sample
B) performance-simulation
C) behavioral
D) assessment
E) validity
When top management creates organizational units like divisions, regions, territories,
and departments and allocates supervisory personnel to each with specific goals and
responsibilities, it must also give these supervisors enough ________.
A) span of management to exercise the chain of command
B) authority to successfully carry out those responsibilities
C) restructuring of work to implement job specialization
D) decentralization to maintain authority within the management hierarchy
E) work simplification to implement management objectives
In the creative process, the moment when all prior efforts come together successfully is
referred to as ________.
A) inspiration
B) innovation
C) incubation
D) perception
E) stimulation
The cause of most work-related accidents can generally be classified as ________.
A) industrial or human
B) human or environmental
C) mental or emotional
D) environmental or developmental
E) physical or emotional
________ problems should be responded to with solutions such as skill training, job
redesign, or a job transfer.
A) Attitude
B) Relationship
C) Family
D) Ability
E) Disability
Identify and explain the different planning time frames, their lengths, and who carries
them out.
Identify and explain the different approaches to conflict management.
Describe the techniques supervisors can implement to eliminate resistance to change.
Identify and explain the five types of personality characteristics that have been singled
out as having relevance to understanding the behavior and motivation of employees at
work.
Imagine that you aspire to be a supervisor. In what skills must you become competent
and why are those skills essential to being an effective supervisor?
Identify the efforts that are commonly made by a union to organize a group of
employees, and explain how collective bargaining proceeds with labor and
management.
Define workforce diversity and how it affects supervisors.
What do employees seek to gain when they join a union?