A style of decision making that characterizes managers as careful decision makers with
the ability to adapt or cope with new situations is the ________ style.
A) behavioral
B) analytic
C) autocratic
D) conceptual
E) directive
Across the United States less than one-fourth of all employees use ________.
A) stress reduction techniques
B) wellness programs
C) group counseling
D) therapy
E) 12-step programs
Awareness of the ________ of the employee pool requires a broad range of new
policies and practices.
A) expansion
B) contraction
C) creativity
D) underdevelopment
E) diversity
All of the following are typical methods used for training EXCEPT ________.
A) classroom lecture
B) observation
C) simulation exercises
D) vestibule training
E) apprenticeship
An excellent source of potential employees for entry-level positions in organizations is
________.
A) private employment agencies
B) head-hunter consulting firms
C) management consultants
D) temporary help services
E) education institution placement services
Nonfinancial rewards designed to enrich employees’ lives are referred to as ________.
A) employee benefits
B) indirect compensation
C) direction compensation
D) out-of-pocket benefits
E) entitlement incentives
According to expectancy theory, employees will be motivated to exert a high level of
effort when they believe that rewards received will ________.
A) be extra vacation days
B) be a higher salary
C) satisfy their personal goals
D) lead to promotion
E) foster respect of co-workers
Recent studies suggest that employees want jobs that give them ________ in their work
schedules so that they can better manage work-life conflicts.
A) flexibility
B) security
C) opportunities
D) less time
E) meaningful time
The more opportunities a supervisor has to observe an employee’s behavior firsthand
________.
A) the more the central tendency can be upgraded
B) the less often critical incidents will be observed
C) the more the halo error can be maximized
D) the more accurate the appraisal is likely to be
E) the more bias can be subjectively interpreted
Creativity can be viewed as a fourfold process consisting of all of the following
EXCEPT ________.
A) stimulation
B) innovation
C) incubation
D) inspiration
E) perception
Documentary written evidence of an employee’s activities that tells what has transpired
over a given period of time is referred to as a(n) ________.
A) documentation path
B) narrative
C) activity script
D) activity log
E) paper trail
A loosely knit social framework in which people are supposed to look after their own
interest and those of their immediate families is referred to as ________.
A) socialism
B) collectivism
C) individualism
D) cultural norming
E) communism
The type of control that anticipates and prevents undesirable outcomes is ________.
A) basic corrective action
B) preventive control
C) concurrent control
D) feedback control
E) corrective control
After identifying an attitude a supervisor wants to change, it is important to ________.
A) explain why the attitude is wrong
B) unfreeze the attitude
C) offer an alternative attitude
D) determine what sustains the attitude
E) support the attitude
Which one is not a supervisor’s downsizing option?
A) attrition
B) job sharing
C) firing
D) layoffs
E) late retirements