The National Institute for Occupational Safety and Health is the agency that researches
and sets OSHA standards in such areas as blood-borne pathogens and chemical process
safety.
Intrinsic feedback is provided to an employee by an outside source such as a
management consultant.
Most of the control efforts of a supervisor are directed at one of five areas: costs,
inventories, quality, safety, or employee performance.
In developing alternatives, the fewer alternatives you can generate the better your final
decision will be.
There are three different types of authority: functional, line, and unity of command.
Power distance is a measure of the extent to which a society accepts the fact that power
in institutions and organizations is distributed unequally.
With the written essay, a good or bad appraisal may be determined as much by the
supervisor’s writing style as by the employee’s actual level of performance.
When you are engaged in distributive bargaining, your tactics should focus on trying to
get your opponent to agree to your specific target point or to get as close to it as
possible.
An important trend currently taking place in organizations is that spans of control are
almost universally being expanded.
In the dynamic world of global competition, organizations must create new products
and services and adopt state-of-the-art technology if they are to compete successfully.
Employee theft and fraud is a costly problem for organizations, estimated to be
approximately ________ per worker per year.
A) $1500
B) $2500
C) $3500
D) $4500
E) $5500
The step in the control function that determines the degree of variation between actual
performance and the standard is the ________.
A) measuring step
B) job description
C) job specification
D) comparing step
E) collaborative step
Long-term plans cover a period in excess of five years and tend to be developed by
________.
A) sales directors
B) supervisors
C) operative employees
D) top executives
E) middle-level managers.
Suggested ways for a supervisor to keep a work place healthy include which of the
following?
A) organize a cleaning crew
B) ask for employee suggestions
C) pay attention to workers’ complaints
D) ask for manager assistance
E) set a good example
Many organizations offer ________ programs to employees who are experiencing
personal problems in order to assist them in returning to productivity as swiftly as
possible.
A) twelve-step
B) therapy
C) EAP
D) professional assistance
E) worker rehab
When supervisors perform operating tasks alongside the same people they supervise
some people, particularly upper management, see them as ________.
A) unnecessary
B) obsolete
C) just another worker
D) ineffective
E) conflicted
In order to keep an organization on track to achieve its goals, managers use which
function?
A) directing
B) coordinating
C) leading
D) planning
E) controlling
The demand for human resources is a result of ________.
A) the demand for the organization’s products or services
B) the supply of qualified people
C) competitive forces in the marketplace
D) marketing research results
E) economic forces
Action that begins with a verbal warning, and then proceeds through written
reprimands, suspension, and finally, in the most serious cases, dismissal is ________.
A) an inevitable consequence
B) justifiable termination
C) progressive discipline
D) logical punishment
E) discordant justification
The importance of conceptual competence increases as managers move up in the
organization because ________.
A) straightforward challenges are common
B) problems increase in complexity
C) tried and true solutions exist for most problems
D) upper-level managers share a common viewpoint
E) alliance building is essential
A radical or quantum change in an organization’s work process is commonly referred to
as ________.
A) quality circles
B) unity of command
C) work process engineering
D) span of management
E) span of control
Employees can be trained to stimulate their achievement need by having them
________.
A) work in problem solving groups
B) mentoring other employees
C) working alone in challenging situations
D) engaging in group therapy
E) write stories emphasizing achievement
The type of measurement tools that are used to depict the causes of a certain problem
and to group them according to common categories such as machinery, materials,
methods, personnel, finances, or management are ________.
A) scatter diagrams
B) control charts
C) cause-effect diagrams
D) systems diagrams
E) flow charts
Personal ________ reflects one’s desire to exert a high level of effort to complete a task.
A) motivation
B) expectation
C) enthusiasm
D) drive
E) pursuit
A total ban on smoking should be viewed as a phased-in approach that includes all of
the following steps EXCEPT ________.
A) determine the organization’s smoke-free goals
B) determine smoke-free time tables
C) designate special areas for smoking
D) incentivize employees not to smoke
E) offer occasional smoke-in-office days
Studies consistently show that a group’s cohesiveness and productivity depend on the
________ they establish.
A) rules
B) attendance-related norms
C) performance-related norms
D) goals
E) time commitments
In addition to the skills a supervisor must possess, describe the other essential elements
necessary for success.
Define and discuss the different types of departmentalization within an organization.
List and discuss five of the ten instant messaging dos and don’ts. Provide a business
rationale for those five you select.
Becoming a supervisor is often a major turning point in one’s career. Describe the
changes and challenges facing a new supervisor.
Discuss some techniques a supervisor might use for reducing stress among employees.