A simple technique for overcoming pressures for conformity that retard the
development of creative alternatives is ________.
A) group problem solving
B) brainstorming
C) the Delphi technique
D) groupthink
E) nominal group technique
In the situational leadership model the ________ leadership style emerges when an
employee has fully developed, has the supervisor’s trust and can carry out duties with
little, if any, direction.
A) selling
B) telling
C) directing
D) delegating
E) participating
A type of action that asks how and why performance deviated is called ________.
A) corporate downsizing
B) profit diagramming
C) constructing Pareto charts
D) basic corrective action
E) break even analysis
A six-step program that can guide supervisors to reduce costs in their department
includes the following EXCEPT ________.
A) improve methods
B) invest in employee training
C) minimize waste
D) make across-the-board cuts
E) level the work flow
A database listing name, education, training, prior employer, languages spoken, and
other information for each employee in the organization is called ________.
A) background check
B) human resource inventory
C) personnel plan
D) job evaluation
E) performance appraisal
The expansion of information a new employee obtains during the recruitment and
selection stages; and an attempt to familiarize new employees with the job, the work
unit, and the organization as a whole is called employee ________.
A) development
B) work group
C) training
D) orientation
E) progress
Responsibility without authority creates ________.
A) frustration and the feeling of powerlessness
B) excessive demands and coerciveness
C) a feeling of control and ability to exploit
D) dominance and decisiveness
E) confidence and satisfaction
The control process consists of three steps: measuring actual performance, comparing
results to standards, and ________.
A) creating new standards
B) adjusting actual performance
C) retraining employees
D) forecasting performance
E) taking corrective action
If the company you work for has a published handbook that describes performance
appraisal procedures, the courts in most states consider it a(n) ________.
A) discriminatory document
B) standing plan
C) employment-at-will contract
D) implied contract-at-will
E) binding contract
Organizations have become increasingly global in their perspectives and accept the
reality that national borders no longer define ________.
A) acquisitions and mergers
B) cultural diversity
C) corporations
D) mechanistic organizations
E) federal bureaucracies