Employment planning translates the organization and department’s goals into ________
that will allow objectives to be achieved.
A) checklists
B) procedures
C) job descriptions
D) a personnel plan
E) a development program
Critical to the success of supervising others in the global village is understanding
________.
A) mechanistic organizations
B) corporate downsizing
C) cultural environments
D) organic organizations
E) conflict resolution
The motivation-hygiene theory is concerned with ________.
A) self-esteem needs
B) job satisfaction
C) positive reinforcement
D) affiliation needs
E) self-actualization
The innovative organization is characterized by the ability to channel its ________ into
useful outcomes.
A) training and development program
B) teamwork
C) vision
D) passion
E) creative juices
It is suggested that supervisors include peer evaluations from team members in the
performance appraisals of those whose jobs are inherently designed ________.
A) to be independent from one another
B) to be technically difficult
C) to maximize employee interaction
D) around teamwork
E) to decrease both halo and leniency errors
It’s usually a good idea to end a counseling session with the employee summarizing
what has taken place and with ________.
A) agreement to meet in one week
B) a written report summarizing the meeting
C) the specific actions to be taken
D) clarification of the alternatives
E) identification of the problem
Injuries sustained by continuous and repetitive movements of a body part are called
________.
A) carpal tunnel syndrome
B) movement syndrome
C) skeletal disorders
D) stress
E) repetitive stress injuries
By monitoring expenditures a supervisor can keep costs within a total ________ plan.
A) inventory
B) budget
C) waste reduction
D) stock
E) support
A dynamic condition in which an individual is confronted with an opportunity,
constraint, or demand related to what he or she desires, and for which the outcome is
perceived to be both uncertain and important is ________.
A) distress
B) cultural shock
C) responsibility
D) stress
E) panic
Paul Hersey and Kenneth Blanchard proposed a leadership model called ________,
which focuses attention on the readiness of employees.
A) situational
B) task-centered
C) democratic
D) transformational
E) transactional
Discipline generally follows a typical sequence of four steps that include the following
EXCEPT ________.
A) verbal warning
B) written warning
C) suspension
D) covert probation
E) dismissal
Once a contract is agreed upon and ratified, it must be ________.
A) sanctioned by both parties
B) recognized
C) put to a union vote
D) documented
E) administered
Which personality trait shows considerable adaptability in adjusting behavior to
external situational factors?
A) locus of control
B) self-monitoring
C) risk propensity
D) Machiavellianism
E) willingness to take chances
People using the behavioral style of decision making have all of the following
characteristics EXCEPT ________.
A) working well with others
B) seeking acceptance
C) concern with the achievement of others
D) avoiding conflict
E) seeking lots of information
The ability to combine ideas in a unique way or to make unusual associations between
ideas is called ________.
A) novelty
B) analogy
C) creativity
D) consonance
E) vision
The following are steps in the decision-making process EXCEPT ________.
A) collect relevant information
B) develop objectives
C) develop alternatives
D) follow up and evaluate
E) select the best alternative
________ causes individuals to match the likelihood of an occurrence with something
that has familiarity.
A) Escalation of commitment
B) Bias
C) Premature judgment
D) Availability heuristic
E) Representative heuristic
All supervisors have a basic resolution approach that reflects their ________.
A) specialization
B) family background
C) disposition
D) temperament
E) personality
The traditional organization pyramid may be divided into the following distinct levels
EXCEPT ________.
A) operative employees
B) middle managers
C) supervisors
D) boards of directors
E) top managers
“We promote from within whenever possible” is a ________.
A) procedure
B) rule
C) mission statement
D) policy
E) single-use plan