Frederick Herzberg’s motivation-hygiene theory states that the opposite of satisfaction
is dissatisfaction.
Parochialism leads to viewing practices in other cultures as being better than our
practices.
Effective teams contain a small number of people with complementary skills who are
equally committed to a common purpose, goals, and working approach.
Middle managers work to achieve organizational objectives by setting and meeting
specific goals.
Shipped in a container, a kanban is returned to the supplier when the container is
opened, initiating the shipment of a second container that arrives just as the last part in
the first container is being used up.
Authority without responsibility creates opportunities for abuse.
Some organizations have added self-evaluations and peer evaluations to supplement
those performance appraisals made by supervisors.
Individualism refers to a loosely knit social framework in which people are supposed to
look after their own interests and those of their immediate family.
A message is affected by the code or group of symbols used to transfer meaning, the
content of the message, and the decisions made in selecting and arranging both codes
and content.
A pay increase, a new title, flexible work hours, or increased job autonomy are
examples of incentives that can help reduce resistance to change.
For those studying leadership, it has become increasingly clear that predicting
leadership success involves isolating a few traits or preferable behaviors.
Personal observation provides after-the-fact insight into the activity being reviewed.
The amount of information transmitted in a face-to-face conversation is less rich than
that received from reading a flier or a bulletin board.
The process of fitting the work environment to the individual worker is called
________.
A) efficiency
B) economics
C) accommodation
D) ergonomics
E) responsible action
Expenditures for labor that are directly applied in the creation or delivery of the product
or service are called ________ costs.
A) raw material
B) fixed
C) supportive supplies
D) direct labor
E) indirect labor
To perform effectively, a team requires all of types of skills including ________ skills.
A) Internet
B) writing
C) speaking
D) decision-making
E) organizing
Effective supervisors understand ________ and adjust their actions accordingly.
A) economic factors
B) the political nature of organizations
C) their own motives
D) communication with managers
E) supervisory performance
The step in the decision-making process where you demonstrate your creativity is to
________.
A) evaluate and follow-up
B) develop alternatives
C) identify the problem
D) collect relevant information
E) implement the decision
Interpersonal competence for a first-line manager would include the ability to
________.
A) show sympathy
B) provide emotional support
C) share personal concerns
D) socialize after work
E) show tolerance and celebrate differences
OSHA standards exist for which of the following conditions?
A) legal work hours
B) supervisory discipline practices
C) employee break requirements
D) accommodation for disabilities
E) the height of toilet partitions
The time dimension of intermediate-term planning is approximately ________.
A) 5 -10 years
B) 1 month to 1 year
C) 10 – 15 years
D) 0 – 30 days
E) 1 – 5 years
A type of leader who gives employees total autonomy to make the decisions that will
affect them is a ________ leader.
A) conceptual
B) free-rein
C) democratic-participative
D) democratic
E) participative
A written statement of what a jobholder does, how the job is done, and why it is done is
called a ________.
A) job specification
B) work standard
C) job classification
D) chain of command
E) job description
When ________ is employed to resolve an impasse, generally a panel of three
individuals, one neutral and one each from the union and management, hears testimony
from both sides.
A) interest arbitration
B) fact finding
C) interest mediation
D) conciliation
E) negotiation
Today, effective supervisors treat the performance appraisal as a(n) ________, as well
as a formal legal document.
A) reason to terminate
B) evaluation and development tool
C) justification for promotions
D) determinant in pay adjustments
E) disciplinary tool
The Taft-Hartley Act states that a supervisor may hire, suspend, transfer, lay off, recall,
promote, discharge, assign, reward, or discipline other employees while ________.
A) on duty
B) following orders from management
C) using independent judgment
D) on work premises
E) training new hires
The online buying and selling of products or services is referred to as ________.
A) e-bay
B) e-business
C) e-commerce
D) e-merchandising
E) e-marketing
When a supervisor confronts an ill-structured problem, there is no cut-and-dry solution.
A custom-made, ________ response is required.
A) immediate
B) programmed
C) group generated
D) nonprogrammed
E) deliberate