Sometimes compromise is the best conflict resolution technique – just withdrawing
from the conflict or ignoring its existence.
Emergent leaders have influence over members of all groups.
A skill is a single action that can be applied in a wide variety of situations.
Information acquired through statistical reports, that is, through conferences, meetings,
one-to-one conversations, or e- and voice mail, help supervisors measure actual
performance.
By being unionized, employees are often able to obtain higher wages and benefit
packages than they would be able to negotiate individually.
Professional employees place a high value on job factors such as autonomy, personal
growth, recognition, and challenging work.
Identify and explain the general sources of conflict differences.
Resistance to change surfaces in many forms. It is most difficult for supervisors to deal
with resistance when it is overt.
In recent years, sophisticated communication systems and computer software have
made it impossible for a supervisor’s control capability to potentially interfere with an
employee’s right to privacy.
Under ________ the role of the third party is to keep the negotiations ongoing.
A) arbitration
B) fact finding
C) mediation
D) conciliation
E) reconciliation
A competency based compensation program pays and rewards employees on the basis
of ________.
A) work behaviors
B) skills, knowledge, and behaviors
C) personal skills and aptitudes
D) job knowledge
E) education and training
People with a need for achievement exhibit the tendency to ________.
A) take unnecessary risks
B) support the efforts of team members
C) share responsibility for problem solving
D) set moderately challenging goals
E) look for very easy tasks
By supplementing supervisory appraisals with peer evaluations, a supervisor can make
the appraisal process ________.
A) more biased
B) more accurate
C) more time-consuming
D) less accurate
E) less stressful
Which part of the communication process requires skill, attitudes, knowledge, and the
social-cultural system?
A) encoding
B) receiving
C) feedback
D) decoding
E) message
A decision tree analyzes which of the following?
A) global competition
B) accounting procedures
C) trade agreements
D) equipment purchases
E) monetary value
The term used to describe U.S. companies working to become “lean and mean”
organizations by cutting staffs and reshaping their organizations is referred to as
________.
A) mechanistic organizing
B) downsizing
C) re-engineering
D) centralizing authorities
E) bureaucratic organizing
Concerns over chemical hazards, the need to identify hazardous chemicals in the
workplace, and a desire to require supervisors to inform employees of the chemicals
they might be exposed to led to ________ laws.
A) right-to-work
B) right-to-employ
C) right-to-know
D) rights and ethics
E) right-to-inform
The following are common ingredients in a goal setting program EXCEPT ________.
A) time limits
B) goal specificity
C) participation
D) standing plans
E) performance feedback
Characteristics of employees such as experience, training, professional orientation, or
indifference toward organizational matters can substitute for, or neutralize, the effect of
________.
A) education
B) skills
C) aptitudes
D) leadership
E) common sense
Because ________ are available to a wide audience many organizations institute a code
of ethics that is applied to all postings.
A) bulletin boards
B) e-mails
C) blogs
D) instant messages
E) inter-departmental memos
What can a supervisor do to overcome barriers in order to implement effective
appraisals?
Describe the fourfold process of creativity.
Identify and explain the four common sources of information used by supervisors to
measure actual performance.
Identify and explain the different views on ethics.
One component of the situational model focuses on leader behavior. Describe the four
leadership styles Hersey and Blanchard identified that a supervisor would use based on
the maturity of employees.
Explain the source and the importance of information used during the collective
bargaining process.
Identify and explain the traits necessary to become an effective leader.
Describe the activities that a supervisor will be involved in when staffing decisions are
made, regardless of the size of the organization or the presence of a human resource
department.
Once the departmental structure is in place, how does a supervisor organize an
employee’s job?