Accept errors have obvious costs to supervisors and their organizations, including
which of the following?
A) cost of goods sold
B) cost of training
C) cost of retraining
D) vacation time
E) team respect
An illegal strike where employees refuse to work during the term of a binding contract
is called ________.
A) boycott
B) strike
C) wildcat strike
D) lockout
E) labor dispute
Once employers have selected competent people, they need to help them adapt to the
organization and ensure that their job skills and knowledge remain current. This is
accomplished through ________.
A) identification and fulfillment
B) discrimination and deployment
C) analysis and fellowship
D) orientation, training and development
E) reporting, justification and contribution
Which performance appraisal method compares employees against other employees in
evaluating their performance?
A) faction comparison
B) individual ranking
C) critical incidents
D) adjective rating scale
E) graphic rating scale
If supervisors and their organizations do not bring a(n) ________ item into compliance
with OSHA, they can be assessed a severe penalty.
A) complaint
B) oversight
C) blue-flagged item
D) safety violation
E) red-flagged item
Supervisors are interested in the workings of informal groups because they can
________ and affect productivity in their departments.
A) disrupt the flow of work
B) complicate processes
C) shape the behavior of employees
D) cause work stoppages
E) become assertive
A supervisor’s management function is to focus on ________.
A) long-term strategy
B) vision and mission
C) strategic planning
D) structuring individual workloads
E) organizational structure
Many North American companies have changed dramatically since the 1990s by
improving quality and reducing costs. This is a direct response to ________.
A) job specialization
B) service orientation
C) global competition
D) organizational downsizing
E) division of work
Until passage of the Taft-Hartley Act, the ________ was dominant in labor contracts.
Under this arrangement, an individual would join the union, be trained by the union,
and sent to work for an employer by the union.
A) controlled shop
B) closed shop
C) labor shop
D) union shop
E) restricted shop
The communication process has the following components EXCEPT ________.
A) recording
B) message
C) channel
D) decoding
E) encoding
When supervisors consistently reiterate formal departmental goals and make clear
which behaviors are consistent with achieving those goals, ________ become more
readily evident.
A) personal associations
B) cliques
C) dysfunctional behaviors
D) informal groups
E) power alliances
The addition of a moral element to the organization’s public obligation to do those
things that make society better and not to do those things that could make it worse is
________.
A) coercive power
B) social responsiveness
C) manipulation
D) corporate culture
E) business ethics