Training designed to make people more open and self-expressive without being rude or
thoughtless is known as ________.
A) assertiveness training
B) T-group modification
C) regressive behavior training
D) role playing
E) sensitivity training
The type of control that is enacted while work is being done so that management can
correct problems before they get out of hand or become too costly is ________ control.
A) preventive
B) feedback
C) steering
D) concurrent
E) measuring
The first step in the collective bargaining process for labor and management is to
________.
A) prepare for negotiation
B) negotiate
C) investigate
D) take a preliminary vote
E) open discussion
The status quo can be considered an equilibrium state. To move from this equilibrium,
unfreezing is necessary. One way this can be achieved is ________.
A) decreasing restraining forces
B) team cooperation
C) management approval
D) assessing the situation
E) supervisor commitment
The concept of marginal or incremental analysis helps decision makers to ________.
A) determine global competition
B) analyze trade agreements
C) protect government expenditures
D) establish accounting procedures
E) optimize returns or minimize costs
There are several advantages to group decision-making. One advantage is the desire to
develop more and better alternatives. Another advantage is ________.
A) pressure to conform
B) ambiguous responsibility
C) cultural input
D) faster decision-making process
E) increases acceptance of a solution
Which factor is not a component of the productivity formula?
A) materials
B) output
C) labor
D) capital
E) service
Behavior patterns that correspond to the positions individuals occupy in an organization
are referred to as ________.
A) styles
B) roles
C) professions
D) traits
E) images
Employees join unions for the following reasons EXCEPT ________.
A) to influence work rules
B) compulsory membership
C) higher wages and benefits
D) greater job security
E) to avoid conflict
The type of diagrams that illustrate the relationship between two variables such as
height and weight or the hardness of a ball bearing and its diameter are ________.
A) control charts
B) re-engineering work process
C) scatter diagrams
D) empowerment diagrams
E) production schedules