Autocratic leadership is inappropriate in any organization today.
OSHA requires that any illness, no matter how insignificant it may appear, must be
reported on Form 300.
Heuristics are commonly found in two forms – knowledge and representative.
Sexual harassment can be regarded as any unwanted activity of a sexual nature that
affects an individual’s employment.
Employees have to trust supervisors to treat them fairly and supervisors have to trust
employees to fulfill their responsibilities conscientiously.
Injuries are reported to OSHA only when they require medical treatment, involve loss
of consciousness or restriction of work or motion, or require transfer to another job.
The law prohibits supervisors from using any selection device that cannot be shown to
be directly related to successful job performance.
One hundred percent of workers must sign authorization cards before efforts to organize
a union may begin.
If employees become dissatisfied with a certified union they may petition the National
Labor Relations Board to conduct a decertification election.
One top-level manager might be a senior vice-president whose tasks include developing
the policies to achieve the organization’s objectives.
Solving the wrong problem perfectly is no better outcome, and may be worse, than
coming up with the wrong solution to the right problem.
The majority of studies have found that advertisements produce the best candidates.
Even if employees have not been involved in a change from the beginning, they will
usually actively support the change.
Formal groups are work groups established outside the organization.
A supervisor’s unique responsibility in the management function of an organization is
overseeing the work of operative employees.
Of the variables found to stimulate innovation within the human resource category,
innovative organizations promote ________.
A) training and development
B) from within the organization
C) team building
D) employee teams
E) hierarchical structures
Managers perform the ________ function when they divide work into manageable
components.
A) directing
B) planning
C) leading
D) coordinating
E) organizing
Goal setting works and it can help supervisors be more ________.
A) structured
B) authoritarian
C) strict
D) effective
E) demanding
Employee evaluative statements or judgments concerning objects, people, or events
reflect their ________.
A) social responsibility
B) attitudes
C) ethics
D) tenets
E) ideals
Affirmative action requires employers to make an active effort to recruit, select, train,
and promote ________.
A) 33% from minorities
B) temporary employees
C) members of protected groups
D) non-exempt employees
E) professional employees
In the ________ structure, putting like specialties together results in economies of
scale, minimizes duplication of personnel and equipment, and makes employees
comfortable and satisfied with peers.
A) mechanistic
B) virtual
C) functional
D) network
E) bureaucratic
Sitting on an idea and using the time to collect massive data that may be stored,
retrieved, studied, reshaped, and molded into something new is referred to as the
process of ________.
A) inspiration
B) stimulation
C) incubation
D) perception
E) innovation
When an employee group such as baby boomers retires en masse, its departure will
leave gaping skill-level holes in organizations. Clearly, this has the potential to create a
labor shortage, making it much more difficult for supervisors to ________ needed to
accomplish organizational goals.
A) organize performance reviews
B) schedule the time
C) understand the tasks
D) direct the job activities
E) commit the energy
A supervisor who exhibits behavior that favors decisions made by the group
demonstrates ________ style of leadership.
A) participative
B) problem-solving
C) free-rein
D) democratic-participative
E) consultative-participative
An employee who is able but unwilling to do a job would be classified at what
readiness level in the situational leadership model?
A) R1
B) R2
C) R3
D) R4
E) R5
The types of authority include which of the following?
A) assigned
B) assumed
C) staff
D) servicing
E) assisting
Standing plans allow managers to ________.
A) create production bottlenecks
B) save time
C) promote narrow spans-of-control
D) be ineffective
E) create downsizing
Organizations are implementing significant change and quality programs to cut costs
and increase productivity. Consequently ________.
A) supervisors must maintain careful records of current processes
B) the supervisor’s job will continue to become increasingly important and complex
C) supervisors will have increasing opportunities for advancement
D) supervisors will have difficulty keeping abreast of changes
E) the supervisor’s positive attitude will impress middle and upper management
One of the oldest and most popular performance appraisal methods, the ________, is
used to assess such factors as quantity and quality of work, job knowledge, cooperation,
loyalty, dependability, etc.
A) adjective rating scale
B) group index ranking
C) critical incident
D) checklist
E) factor comparison
What must you guard against when making a decision?
A) non-programmed decisions
B) marginal analysis
C) utilitarian view of ethics
D) ringisei
E) biases
Nearly four out of five organizations use this popular method to communicate to the
public that they have job openings.
A) word of mouth
B) Internet
C) advertisements
D) referrals
E) head hunters
Identify guidelines a supervisor may follow to improve communication effectiveness.
What is social responsibility in an organization?
Describe some of the contemporary thinking about why employees steal.
Describe what is meant by the term 360-degree appraisal.
Explain how a supervisor can make discipline progressive.
Identify and explain the different communication methods supervisors use.
Identify and explain the intent and logic behind pay-for-performance programs.