Employment laws are not written to protect most employees whose religious beliefs
require a specific style of dress such as robes, long shirts, long hair, and the like.
If organizations were completely devoid of conflict, they would become apathetic,
stagnant, and unresponsive to change.
Supervisors have the right and the obligation to make sure employees understand that if
personal problems interfere with their work, they need to solve those personal
problems.
A supervisor’s job would be simplified if no new products were introduced, government
regulations were never modified, technology never changed, or employees’ needs didn’t
shift.
The halo error is a tendency to rate an individual high or low on all factors as a result of
the impression of a high or low rating on some specific factor.
Individuals shape the world through their perceptions.
Nonverbal clues are an unreliable form of feedback.
The reasons that people resist change include all of the following EXCEPT ________.
A) threat to job and income
B) threat to the ego
C) ingrained habits
D) threat to established power relationships
E) fear of the unknown
________, which account(s) for nearly 40 percent of annual workplace illnesses,
result(s) in headaches, swollen feet, back pain, or nerve damage and cost(s) U.S.
companies several billion dollars annually.
A) Stress
B) Ergonomic misalliance
C) Smoke exposure
D) Musculoskeletal disorders
E) Emotional disorders
A list of critical incidents cites specific behaviors not ________.
A) quality of work
B) quantity of work
C) job knowledge
D) dependability
E) personality traits
A physiological or psychological deficiency that makes certain outcomes seem
attractive is a ________.
A) motive
B) reward
C) want
D) need
E) desire
The ethical position that requires individuals to impose and enforce rules fairly and
impartially so there is an equitable distribution of benefits and costs is the ________
view.
A) justice
B) intuitive
C) utilitarian
D) rights
E) management
Teams provide the natural vehicle for employees to share ideas and ________.
A) train co-workers
B) be promoted
C) implement improvements
D) oversee change
E) encourage performance
Tactical planning for management is defined as ________.
A) procedures for broad applications for line managers
B) specific details on how overall goals are to be achieved
C) specific policies for the overall operation of the firm
D) broad details on specific goals to be achieved
E) specific applications or rules for plant operations
When members of a group meet face-to-face and interact with one another, they create
potential for ________.
A) a decision better than one made by the best individual
B) total quality management
C) self-managed teams
D) groupthink
E) disloyalty
Because organizational members can have different goals, ________ is a natural
phenomenon of organizational life.
A) progress
B) creativity
C) teamwork
D) discipline
E) conflict
The primary goals of continuous improvement include the following EXCEPT
________.
A) focus on the customer
B) seek continual improvement
C) seek accurate measurement
D) involve employees
E) strive to improve the quantity of the work
Effective supervisors develop trust and build credibility with employees, peers, and
bosses when they ________.
A) keep skills and competencies up to date
B) share personal experiences
C) ask others about their pastimes and interests
D) maintain detachment while working
E) spend time together outside of work
Supervisors can overcome barriers to effective performance appraisal by instituting the
following EXCEPT ________.
A) combining absolute and relative standards
B) using multiple raters
C) creating central tendency
D) continually documenting employee performance
E) using behaviorally-based measures