Supervisors use performance appraisal as a means for helping employees improve
future performance.
More than 10 thousand sexual harassment complaints were filed yearly from 2010-2013
with the Equal Employment Opportunity Commission (EEOC).
After a strike is underway, a form of protest referred to as picketing usually begins in an
attempt to prevent dissident members of the union, members of other unions, and
nonunionized workers from crossing the picket line to work.
Proper documentation of all disciplinary action is the best protection against employees
who claim, “I never knew there was any problem,” or “I was treated unfairly.”
A company’s national origin is no longer a very good gauge of where it does business or
the national origin of its employees.
People using the directive style of decision making are efficient and logical.
Nothing undermines enthusiasm for the team concept as quickly as the frustration of
being an involuntary member of a team that has no focus.
A message that has a long-term implication and is highly complex should be conveyed
orally.
Poor communication is the source of all conflicts.
Directive-type decision makers procrastinate and focus on long-term decisions.
Organizations downsize to accomplish two primary goals – to create greater efficiency
and reduce costs.
Effective e-leadership requires supervisors to be judicious in their choice of words
while monitoring their messages for anything that may appear to have subliminal
meaning to the reader.
Effective leaders change their leadership style or behavior to fit changing situations.
The number of organizations that provide supervisory training in the mechanics of
performance appraisal to minimize the likelihood that discrimination might occur in the
process is decreasing.
In the situational leadership model, the ________ leadership style is appropriate with a
new employee.
A) participating
B) selling
C) free-rein
D) delegating
E) telling
The Wagner Act guarantees workers the right to ________ and join unions, to bargain
collectively, and to act in concert to pursue their objectives.
A) strike
B) organize
C) protest
D) work
E) labor
The four-step process of delegation includes all of the following EXCEPT ________.
A) allocation of duties
B) delegation of authority
C) assignment of responsibility
D) creation of accountability
E) transfer of blame
Which corrective action is described as “putting out fires”?
A) long-term
B) intermediate
C) immediate
D) basic
E) extreme
Which style of decision making is very broad in outlook and considers many
alternatives?
A) intuitive
B) analytic
C) behavioral
D) directive
E) conceptual
Advantages of using employee referrals to fill company vacancies include all of the
following EXCEPT ________.
A) a good referral reflects on the recommender
B) knowledge about the candidate
C) well-qualified candidates
D) increases diversity in the organization
E) candidates well-informed about the organization
Equal employment opportunity laws require that all human resource practices,
including performance appraisals, be ________.
A) reviewed by the EEOC
B) justified
C) procedural
D) free of bias
E) objective
The transference and understanding of meaning is an indication of ________.
A) effective communication
B) visionary management
C) achieving management objectives
D) effective benchmarks
E) competitive pressures
________ stress symptoms can be observed as increased tension and anxiety, boredom,
and procrastination – which can all lead to productivity decreases.
A) Psychological
B) Emotional
C) Behavioral
D) Habitual
E) Psychodynamic
The best resolution technique for managing a conflict that is trivial, when emotions are
running high, and where time can help cool things is ________.
A) avoidance
B) compromise
C) forcing
D) collaboration
E) accommodation
When supervisors increase employee involvement in their work through greater
participation in decisions that control their work and expand responsibility for work
outcomes it is called ________.
A) empowerment
B) unity of command
C) unanimity
D) chain of command
E) scalar chain
Motivating a diverse workforce means that supervisors must be ________.
A) familiar with employee benefits
B) aware of cultural differences
C) knowledgeable about group norms
D) acquainted with corporate policies
E) willing to mentor
________ leaders guide or motivate employees in the direction of established goals by
clarifying role and task requirements.
A) Situational
B) Transformational
C) Consultative
D) Democratic
E) Transactional
Which of the following is NOT a reason why employees join groups?
A) security
B) self-esteem
C) affiliation
D) money
E) power
When supervisors directly oversee the actions of employees, monitoring employees’
work and correcting problems as they occur, ________ control is taking place.
A) preventive
B) concurrent
C) measuring
D) feedback
E) basic
Goal setting makes objectives ________.
A) standing
B) positive
C) unattainable
D) general
E) operational
Although the goal of contract negotiations is to achieve an agreement that is acceptable
to all concerned parties, sometimes that goal is not achieved, negotiations break down,
and a(n) ________ is said to have occurred.
A) lockout
B) grievance
C) strike
D) impasse
E) protest
Describe four barriers to effective communication and explain how those barriers
impact a supervisor.
Define politicking and list examples of political behavior.
Identify and explain the key characteristics that define a job.
Describe situational leadership and the four readiness levels of employees.
What are the legal issues that a supervisor should keep in mind concerning performance
appraisals?
Identify and explain the hierarchy of needs theory developed by Abraham Maslow.
What are the implications for a supervisor of the potential for violence in the
workplace: Explain what supervisors can do to prevent workplace violence.
How does a supervisor recognize an emergent leader?