Supervisors frequently have to create programs for their departments that are
nonrecurring undertakings requiring a set of integrated plans to ________.
A) achieve fair standards
B) achieve budgetary control
C) accomplish their objectives
D) perform repetitive tasks
E) perform routine decision making
Which leadership style is more compatible with cultures where power is unequal?
A) participative
B) autocratic
C) consultative-participative
D) people-centered
E) democratic-participative
High achievers have all of the following personality traits EXCEPT ________.
A) desire for personal responsibility
B) desire to succeed by chance
C) desire for rapid and unambiguous feedback
D) desire to avoid very easy or very difficult tasks
E) desire to do things better
Differences that encompass conflicts arising from misunderstandings and different
meanings attached to words are ________ differences.
A) personal
B) cultural
C) structural
D) evaluation
E) communication
The following are steps utilized in counseling employees EXCEPT ________.
A) come to a resolution
B) listen to what the employees has to say
C) identify the problem
D) clarify alternatives
E) identify differences of opinion
People using the directive style of decision making have which of the following
characteristics?
A) high tolerance for ambiguity
B) incongruous thinking
C) rationality
D) need for maximum information
E) efficient and logical
For supervisors to benefit from the control information provided by computer
monitoring systems and yet minimize the potential behavioral and legal drawbacks
experts suggest that organizations ________.
A) monitor employees surreptitiously
B) maintain written policies in a notebook at the supervisor’s work space
C) monitor all areas in a facility
D) use surveillance techniques to catch employees slacking on the job
E) use feedback to help supervisors with employee development
With ________ employees and teams, there is little need for supervisors to direct and
control. Instead, supervisors serve as facilitators, supporters, and advocates for
employee teams.
A) multiple
B) vertical
C) diverse
D) empowered
E) virtual
A unit with a set of common characteristics that lead to consistently high performance
is known as a ________.
A) real team
B) team
C) working group
D) potential team
E) working team
The change model that takes into consideration that environments are both uncertain
and dynamic is the ________.
A) mechanistic model
B) conservative view
C) traditional view
D) contemporary view
E) bureaucratic model
For supervisors ________ can help to explain why, when conducting performance
appraisals, they tend to give more weight to more recent behaviors of an employee than
behaviors of six or nine months ago.
A) premature judgment
B) bias
C) availability heuristic
D) representative heuristic
E) escalation of commitment
People who do not have good listening skills are not going to get the full message as the
________.
A) sender meant to convey it
B) communication channel was delivered
C) message was distorted by the feedback
D) signal was decoded by the receiver
E) feedback was originated
A supervisor’s formal communication addresses ________.
A) communication barriers
B) task-related issues
C) informal groups
D) communication breakdowns
E) the grapevine