The core dimensions of any job include which of the following?
A) skill level
B) task knowledge
C) autonomy
D) reliance
E) task dependence
Departmental reports that contain many detailed figures and facts are conveyed best
________.
A) through the socialization process
B) verbally, because the receiver gets the information quicker
C) informally in a social situation
D) in writing because of complexity
E) through an informal channel
The best safety rules and regulation will be ineffective in reducing accidents if they are
not ________.
A) written
B) posted
C) agreed upon
D) enforced
E) easy
Continuous improvement requires management to encourage employees to ________
and to act on what the employees suggest.
A) share ideas
B) participate in teams
C) participate in training
D) work in groups
E) benchmark competitors
New trends toward individual rights and social justice mean that supervisors need
ethical standards based on non-utilitarian criteria.
In the public sector, a particular form of arbitration, called ________, is common.
A) interest arbitration
B) public conciliation
C) first-offer arbitration
D) public arbitration
E) final-offer arbitration
Once the organization structure is in place, a supervisor must identify the tasks to be
done, combine them into jobs, and then formalize the process through a ________.
A) matrix organization
B) bureaucratic organization
C) scalar chain
D) series of job descriptions
E) chain of command
A type of conflict resolution supervisors would use to satisfy their own needs at the
expense of the other party by using their formal authority is ________.
A) compromise
B) avoidance
C) collaboration
D) accommodation
E) forcing
Even when we speak the same language, our use of that language is hardly ________.
A) limited
B) understandable
C) complicated
D) uniform
E) colorful
Communication that moves in any direction and skips authority levels is ________.
A) casual
B) formal
C) informal
D) oral
E) written
A method for screening applicants and identifying the most appropriate candidate is
________.
A) advertising
B) the selection process
C) recruiting
D) performance appraisal
E) job evaluation
An effective supervisor maintains ________ each employee in which actual incidents
that affect job success or failure are recorded.
A) video documentation of
B) mental notes about
C) an ongoing file for
D) an occasional record for
E) an annual record for
The traditional three-step change process requires ________, changing to a new state,
and refreezing.
A) team cooperation
B) unanimous team approval
C) management approval
D) unfreezing the status quo
E) coordinating change-related activities
A ________ is bar graph with time on the horizontal axis and activities to be scheduled
on the vertical axis.
A) graphic analysis
B) flow chart
C) PERT diagram
D) quality control checkpoint
E) Gantt chart
In today’s organization, many employers appear to prefer to work for a supervisor with
a ________ leadership style.
A) task-centered
B) participative
C) problem-solving
D) autocratic
E) people-centered
The more ambiguous and complicated the message, the more the sender should rely on
________.
A) encoding
B) a rich communication medium
C) stereotyping the message
D) perception of the value of the message
E) feedback of the sender
One leadership characteristic where people are free of self-doubt and have a strong
belief in order to convince others of the correctness of goals and decisions is the trait of
________.
A) intelligence
B) honesty
C) enthusiasm
D) drive
E) self-confidence
Which conflict resolution technique goal might appear to be a “cop-out?”
A) suggestion
B) capitulation
C) collaboration
D) assertion
E) avoidance
In the expectancy theory, motivation is maximized when supervisors make rewards
contingent upon ________.
A) manipulation of standards
B) group achievement
C) individual performance
D) authority relationships
E) cooperation within team