Which conflict resolution technique goal is to maintain harmonious relationships by
placing another’s needs and concerns above your own?
A) collaboration
B) compromise
C) forcing
D) avoidance
E) accommodation
The goals of ________ are to design a cost-effective pay structure that will attract and
retain competent employees and to provide an incentive for these individuals to exert
high energy levels at work.
A) performance reviews
B) employee feedback methods
C) middle management
D) compensation administration
E) entitlement incentives
Technological advances have provided supervisors a means of sophisticated employee
monitoring. Most monitoring systems are designed to enhance worker productivity,
although use of them may cause concern about ________.
A) supervisor-employee relationships
B) co-worker relationships
C) worker privacy
D) worker productivity
E) wasted time
The premise behind Six Sigma is to “design, measure, analyze, and control the
________ of a production process.”
A) activities
B) procedures
C) output side
D) input side
E) defect rate
Teams fall into three categories; the purpose of one category is to ________.
A) confront
B) benchmark
C) advise
D) delegate
E) norm
Knowledge about a subject is important, but just as important is whether supervisors
can ________.
A) share their knowledge with middle management
B) convince team members they are right
C) apply their knowledge
D) appear unpretentious
E) continually seek new knowledge
A good deal of what passes as “poor communication” is nothing other than individuals
purposely avoiding ________.
A) feedback from the sender
B) nonverbal communication
C) individual frame of reference
D) honesty and openness
E) communication stereotypes
Techniques to overcome resistance to change include all of the following EXCEPT
________.
A) open channels of communication
B) build trust
C) provide incentives
D) announce change to the public
E) involve employees
Work groups typically provide their members with explicit cues on ________.
A) union membership
B) when to request vacation
C) who is the group liaison
D) how hard to work
E) the supervisor’s anniversary
The process of turning a creative idea into a useful product, service, or method of
operation is called ________.
A) production
B) vision
C) innovation
D) creativity
E) processing
To fulfill part of the requirements established under the OSH Act, supervisors in
industries ________ must maintain safety and health records.
A) in which fatalities occur
B) with no safety committees
C) in small towns
D) with poor compliance records
E) in which a high percentage of accidents and injuries occur
As text-messaging shorthand becomes increasingly widespread, at many workplaces a
working knowledge of ________ is becoming necessary.
A) e-mail
B) information technology
C) the Internet
D) Twitter
E) Net lingo
The entity that was given responsibility for determining appropriate bargaining units,
conducting elections to determine union representation, and preventing or correcting
employer actions that can lead to unfair labor practice charges is the ________.
A) Department of Labor
B) National Management Labor Board
C) Human Relations Board
D) American Arbitration Association
E) National Labor Relations Board
Today’s progressive workplaces must accommodate the varied needs of a ________
workforce.
A) demanding
B) under-educated
C) well-educated
D) diverse
E) unskilled
Interviews can be reliable and valid selection tools as long as they are ________.
A) lengthy
B) brief
C) relaxed
D) unstructured
E) unbiased
Emphasizing the technical aspect of the employees’ jobs, ensuring that employees know
what is expected of them, and providing guidance necessary for accomplishment of
goals is ________ behavior.
A) task-centered
B) autocratic
C) financial-centered
D) company-centered
E) people-centered
________ is particularly effective in reducing threats created by ambiguity.
A) Employee involvement
B) Offering incentives
C) Opening communication channels
D) Building trust
E) Changing attitudes