Which of the following allows supervisors to transmit messages twenty-four hours a
day?
A) grapevine
B) e-mail
C) team meetings
D) bulletin board
E) informal discussions
Temperature, pressure, and similar gauges that are checked regularly during a
production process, and that automatically send a signal to an operator that there is a
problem, are examples of ________ controls.
A) concurrent
B) corrective
C) preventive
D) feedback
E) measuring
Many of today’s most successful organizations are finding that they can operate most
effectively by remaining ________.
A) bounded and structured
B) flexible and unstructured
C) virtual
D) defined by categories
E) diverse
The concept that parties in a negotiation must come to the bargaining table ready,
willing, and able to meet and deal, open to proposals made by the other party, and with
the intent to reach a mutually acceptable agreement is referred to as bargaining
________.
A) for solidarity
B) in good conscience
C) for power
D) for control
E) in good faith
NIOSH reports that each year up to ________ American workers are victims of some
form of workplace violence.
A) 500,000
B) 750,000
C) 1 million
D) 2 million
E) 2.5 million
Which performance appraisal method is considered expensive for organizations with
many job categories?
A) written report
B) behaviorally anchored rating scales
C) critical incidents
D) checklist
E) adjective rating scales
Blanket acceptance of ________ or any universal approach to leadership is inconsistent
with the best and most current evidence we have on leadership.
A) situational
B) participative
C) consultative
D) empowerment
E) democratic-participative
Probably the most widespread norms in many organizations are related to levels of
________.
A) budget and control
B) hierarchy
C) employee wages
D) effort and performance
E) strategic planning
Before a supervisor can delegate authority, allocation of the ________ over which the
authority extends must be made to an employee.
A) job description
B) duties
C) duration
D) expectations
E) principles
If unresolved, competing expectations between upper management and operatives can
cause supervisors ________.
A) to resign
B) to feel frustration and stress
C) to become authoritarian
D) to withhold information
E) to abdicate authority