The degree to which the job has a substantial impact on the lives or work of other
people is task identity.
Employees set aside their cultural values and life-style preferences when they come to
work; therefore, supervisors do not have to remake organizations to accommodate these
different lifestyles, family needs, and work styles.
Many first-level managers perform both managerial functions and operative tasks.
You can improve the final outcome in the decision-making process if you acknowledge
your biases and overtly attempt to control them.
The best way to describe a pseudo team is “going in the right direction but not there
yet.”
Sealing vents in the work place is a way to make sure employees get enough fresh air.
The interpersonal relationships that are part of a person’s job seldom play an important
role in satisfying the individual’s social needs.
To be a charismatic leader you need a vision for the future, unconventional ways of
achieving the vision, and the ability to communicate the vision to others.
In the goal setting process, providing regular feedback on employee performance and
tying rewards to the achievement of objectives act to stimulate employee motivation.
Formal work groups are the same as teams.
A large part of oral communication is derived from verbal intonations.
A devil’s advocate is a person who purposely presents arguments that run parallel to
those proposed by the majority.
Oral communication transmits information quickly through the spoken word and
includes a nonverbal component that can enhance the message.
Human and environmental causes are important sources of work related accidents; in
terms of numbers, the environmental factor is responsible for the majority of accidents.
A downsizing option that provides temporary involuntary termination and may last a
few days or extend to years is called ________.
A) early retirement
B) firing
C) transfer
D) job sharing
E) layoff
One source of conflict are differences, which include value systems and personality
characteristics that account for individual idiosyncrasies and disagreements.
A) communication
B) personal
C) structural
D) contact
E) exchange
People who act as catalysts and assume the responsibility for overseeing the change
process are called ________.
A) overseers
B) change agents
C) stockholders
D) stakeholders
E) commanders
E-business includes the following EXCEPT ________.
A) identifying a different kind of leader to run a virtual business
B) collaborating with partners to electronically coordinate design and production
C) the challenge of finding amateur people to build and operate Intranets and Web sites
D) improving communication with suppliers and customers
E) developing strategies for running Internet-based companies
The ________ management function includes establishing an overall strategy for
achieving goals.
A) planning
B) controlling
C) coordinating
D) organizing
E) directing
Some organizations are committed to paying their employees at or above area wage
levels to emphasize that they want to ________.
A) prevent unionization
B) promote from within
C) reduce tax obligation
D) attract and keep the best employees
E) defeat their competitors
A style of decision making that relies heavily on meetings for communicating is the
________ style.
A) behavioral
B) analytic
C) autocratic
D) conceptual
E) directive
Frederick Herzberg stated that when characteristics such as salary and working
conditions are adequate, people will ________.
A) experience self-actualization
B) be highly motivated
C) be neither dissatisfied nor satisfied
D) experience positive reinforcement
E) experience a high degree of achievement
Factors that can cause stress in an individual are referred to as ________.
A) unexpected
B) stress relievers
C) stressors
D) stress commands
E) stress tasks
Workgroups established by the organization and given designated work assignments
and established tasks are called ________.
A) task force teams
B) teams
C) informal groups
D) groups
E) formal groups
According to expectancy theory, employees will be motivated to exert a high level of
effort when they believe that effort will lead to ________.
A) new job opportunities
B) less responsibility
C) a good performance appraisal
D) the recognition of co-workers
E) respect from the supervisor
There is no question supervisors need to ________.
A) multitask
B) be authoritarian
C) be able to delegate
D) assume responsibility for all tasks
E) specialize
A supervisor must be alert to the warning signs of a unit in trouble. One such sign might
be ________.
A) vacation requests
B) performance declines
C) extra training
D) management commendation
E) contract negotiations
When an entire job is broken down into a number of steps, rather than being done by
one individual, and each step is completed by a separate individual, it is called
________.
A) work coordination
B) work specialization
C) job rotation
D) contingency planning
E) management by objectives
Identify the ways the traditional change process model can move through unfreezing
the status quo, changing to a new state, and refreezing the new change.
Explain why leadership style of a supervisor is sometimes irrelevant.
Identify the best known devices a supervisor can use to reduce, accept and reject errors
in the selection process.
How can a supervisor foster innovation?
Identify and explain the steps necessary to implement an effective counseling program.