________ involves the search for and utilization of the best methods used by
competitors and non-competitors that lead to superior performance.
A) Copying
B) Plagiarizing
C) Benchmarking
D) ISO 9000
E) Six Sigma
The configuration of an organization made up of self-contained units that focus on
results is referred to as a(n) ________ structure.
A) formal
B) simple
C) informal
D) functional
E) divisional
For the most part, tactical planning is done at what level of management?
A) sales directors
B) supervisors
C) operative employees
D) middle managers
E) top management
Organizations are made up of individuals and groups with different values, goals, and
interests. This sets up the potential for conflict over ________.
A) resources
B) equal opportunities
C) long-term plans
D) goals
E) performance standards
Single-use plans are designed for a ________.
A) specific event and activity
B) broad event and activity
C) critical event and activity
D) broad activity or time period
E) specific activity or time period
A(n) ________ leader is an enthusiastic, self-confident person whose personality and
actions influence people to behave in certain ways.
A) driving
B) enthusiastic
C) expectant
D) charismatic
E) articulate
The process by which one party consciously interferes in the goal-achievement efforts
of another party is ________.
A) sabotage
B) distress
C) conflict
D) disruption
E) intrusion
Today supervisors and operatives are being actively included in ________. In this way
those most familiar with a problem are able to quickly analyze and solve it.
A) top management decisions
B) restructuring
C) the decision-making process
D) reorganization
E) chain of command
Cohesive groups may create special challenges for supervisors because members are
unified. In global teams, however, cohesiveness is often more difficult to achieve
because of ________.
A) mistrust and miscommunication
B) inaccuracies
C) distance from parent organization
D) cultural norms
E) time zone distance
The management function that is concerned with monitoring activities to ensure that
they are being accomplished as planned and correcting any significant deviations is
________.
A) controlling
B) setting objectives
C) leading
D) organizing
E) planning
Constraints and demands can lead to potential stress. When they are coupled with
uncertainty about the outcome and importance of the outcome, potential stress becomes
________.
A) life threatening
B) actual stress
C) imagined stress
D) distress
E) eustress
There are four requirements for active listening. A behavior that would NOT apply to
active listening would be to listen with ________.
A) intensity
B) empathy
C) eagerness to respond
D) acceptance
E) willingness to take responsibility for completeness
The controlling function of management includes which of the following?
A) resolving conflicts
B) establishing strategy
C) coordinating activities
D) grouping tasks
E) monitoring performance
One of the most well documented findings in the study of people at work is that
individuals ________.
A) resist discipline
B) resist change
C) hope for change
D) dislike work
E) welcome change