Budgets tend to be like a planning guide containing a control mechanism for a
supervisor.
If follow-up and evaluation indicate that the sought-after results weren’t achieved, the
supervisor must still implement the final decision.
When supervisors are required to engage in the same work that operatives do, they
temporarily lose their management status.
Individuals, rather than groups, increasingly tend to be making decisions in
organizations today.
Because power varies among individuals, a supervisor will need to determine which
individuals or groups will be powerful in a given situation.
A job description is a written statement of what a jobholder does, how the job is done,
and why it is done.
Task identity is the degree to which a job requires completion of a whole and
identifiable piece of work.
Even if an employee sees a violation of OSHA standards, that employee has no right to
call OSHA and request an investigation.
An effective supervisor always needs to be assertive.
Individuals and groups will develop formal alliances that are informally structured and
organizationally determined.
Supervisors are routinely responsible for ensuring that adequate inventories of materials
and supplies are available for activities under their jurisdiction.
The degree to which members are attracted to each other and are motivated to stay in
the group is known as cohesiveness.
The political nature of organizations can be acknowledged in the statement “Do not use
conflict-stimulation techniques, even if they improve your department’s performance, if
your organization’s senior management views all conflicts as bad.”
Most supervisors find that new employees rarely require basic training in reading,
writing, and mathematics.
In the past the central theme in traditional objective-setting was that objectives were set
at the top and then broken down into sub-goals for each level in the organization.
It is important for a supervisor’s survival to adopt a conflict-management style that is
compatible with ________.
A) peers
B) job descriptions
C) employee handbook
D) the organization
E) union contracts
Which of the following is one of the five dimensions that make up the concept of trust?
A) participation
B) readiness
C) consistency
D) integrity
E) intelligence
One trait that has not been identified as essential to effective leaders is ________.
A) self-confidence
B) humor
C) honesty
D) drive
E) intelligence
Supervisors control which of the following?
A) safety
B) insurance
C) turnover
D) delivery
E) mission
Probably the most widely cited example of ________ is in labor-management
negotiations over wages and benefits.
A) collectivism
B) distributive bargaining
C) integrative bargaining
D) conflict resolution
E) accommodation
The type of control that provides feedback, after an activity is finished, in order to
prevent any future deviation is ________ control.
A) preventive
B) corrective
C) break-even analysis
D) contact
E) proactive
When supervisors, in cooperation with company officials, make sweeping changes in
departments to produce positive change that effort is called ________.
A) organization development
B) strategic planning
C) organization downsizing
D) restructuring
E) reorganization
The Gallup Organization has found that ________ is the single most important variable
in employee productivity and loyalty.
A) the quality of on-the-job training
B) the implementation of quality and productivity programs
C) the relationship between employees and their supervisors
D) the benefit package offered by the organization
E) the possibility of regular pay increases
For many supervisors, activities in a unionized organization consist chiefly of following
procedures and policies laid out in the ________.
A) employee handbook
B) labor contract
C) policy manual
D) union bylaw document
E) supervisor handbook
An agreement that requires nonunion employees to pay the union a sum of money equal
to union fees and dues as a condition of continuing employment is referred to as a(n)
________ shop.
A) agency
B) union
C) dues checkoff
D) open
E) closed
The configuration most widely used in smaller businesses in which the supervisor and
the owner are often the same person is called a ________ structure.
A) simple
B) line
C) process
D) network
E) functional
The supervisor’s job is unique in that it ________.
A) requires expertise in all aspects of employees’ work
B) bridges the management ranks with the operating employees
C) often requires overtime work
D) is straightforward and unambiguous
E) is usually filled from an outside source
One of the appealing aspects of groups is that they represent ________, because what
often cannot be achieved individually becomes possible through group action.
A) power
B) unity
C) togetherness
D) organization
E) representation
Discuss the importance of the Wagner Act and the Taft-Hartley Act.
Explain the difference between a programmed and non-programmed decision?
Identify and explain the styles of decision-making.
Groups and teams are not necessarily the same thing. Explain how a working group
evolves into a real team.
Describe the objectives and scope of the collective bargaining process.