Expenditures for materials that go directly into the creation of a product or service are
called ________ costs.
A) indirect labor
B) direct labor
C) maintenance
D) raw material
E) supportive supplies
Emotional intelligence consists of ________ that may help a supervisor cope with the
daily demands and pressures of the workplace.
A) ability to understand
B) ability to empathize
C) ability to be decisive
D) five dimensions
E) four dimensions
A system by which employees jointly determine specific performance goals with their
supervisors, where progress toward goals is periodically reviewed, and rewards are
allocated on the basis of this progress is ________.
A) management by objectives
B) goal setting
C) visioning
D) management review
E) achievement mapping
To maximize motivation among today’s diversified workforce, supervisors need to think
in terms of ________.
A) flexibility
B) group norms
C) personality traits
D) rigidity
E) complexity
When the grapevine is active with rumors of cutbacks and layoffs, what type of
communication may a supervisor use to calm the workforce?
A) frequent
B) extensive
C) honest
D) ambiguous
E) private
Actions taken by a supervisor to enforce the organization’s standards and regulations is
referred to by the general term ________.
A) discipline
B) enforcement
C) regulation
D) assertion
E) standardization
________ is structured formal interaction between an employee and a supervisor that
usually takes the form of a periodic interview in which the work performance of the
employee is examined and discussed.
A) Management by objective
B) Performance appraisal
C) Job evaluation
D) Job description
E) Graphic rating
Research undertaken by Geert Hofstede found that a country’s culture has a major effect
on employees’ work-related ________.
A) policies and procedures
B) leadership and personality
C) power and politics
D) centralizing and decentralizing abilities
E) values and attitudes
Decision-making responsibility in the hands of top management is called ________.
A) empowerment
B) functionalization
C) centralization
D) de-functionalization
E) decentralization
Also known as the Labor and Management Reporting and Disclosure Act, the ________
Act protects union members from possible wrongdoing on the part of their unions. Its
thrust is to require all unions to disclose their financial statements.
A) Railway Labor
B) Taft-Hartley
C) Norris-LaGuardia
D) Landrum-Griffin
E) Labor-Management Relations
The ________ Act specifically requires employers to bargain in good faith over
mandatory bargaining issues.
A) Railway Labor
B) Norris-La Guardia
C) Wagner
D) Landrum-Griffin
E) Labor-Management Relations