Supervisors are most likely to be involved with teams that are created to ________.
A) manage
B) provide advice
C) select a new site
D) make or do things
E) benchmark competitors
Pay-for-performance programs are compensation plans that pay employees on the basis
of ________.
A) seniority
B) salary
C) commission
D) some performance measure
E) hourly rate
An example of an internal force that creates a need for change is ________.
A) government regulations
B) technology
C) economic forces
D) the marketplace
E) workforce composition
For individuals with a high power need, groups can be a vehicle for ________.
A) commitment
B) communication
C) promotion
D) fulfillment
E) direct access
A supervisor must interact and reconcile ________.
A) disagreements between two teams
B) disputes with suppliers
C) competing expectations between higher management and workers
D) disagreements with other supervisors
E) unrealistic expectations of team members
Output per labor hour expressed as the ratio of output divided by labor + capital +
material is called ________.
A) re-engineering of work
B) bottom-up planning
C) employee empowerment
D) span of control
E) productivity
The ________ requires supervisors to place employees into particular classifications,
such as “top one-fifth” or ‘second one-fifth.”
A) individual ranking method
B) behaviorally anchored rating scale
C) relative standard method
D) graphic rating scale
E) group order ranking method
Motivation is defined as the willingness to do something conditioned upon the action’s
ability to satisfy ________.
A) an individual motive
B) an individual need
C) an individual plan
D) an individual hierarchical need
E) an individual intention
One condition that encourages and sustains rumors on the grapevine is ________.
A) ambiguity
B) certainty
C) status quo
D) clarity
E) transparency
________ problem solving operates under the assumption that there is at least one
settlement that can create a win-win solution.
A) Negotiated
B) Collaborative
C) Integrative
D) Coalition
E) Distributive
The simplest method of appraisal, writing a narrative describing an employee’s
strengths, weaknesses, past performance, potential, and suggestions for improvement, is
the ________ performance appraisal method.
A) faction comparison
B) checklist
C) critical incidents
D) comparative standards
E) written essay
One of the major benefits of the diversity movement, which encourages the hiring and
promotion of people who are dissimilar, is that it can ________ and improve an
organization’s performance.
A) dampen curiosity
B) promote conformity
C) stimulate conflict
D) calm conflict
E) encourage togetherness
Allowing employees to participate in decisions that affect them will increase their level
of ________.
A) self-awareness
B) comprehension
C) motivation
D) collusion
E) cooperation
The degree to which members are attracted to each other and are motivated to stay in a
group is known as ________.
A) productivity
B) teaming
C) training
D) cohesiveness
E) integration
A technique whereby a neutral third party conducts a hearing to gather evidence from
both labor and management is called ________.
A) arbitration
B) negotiation
C) fact finding
D) mediation
E) conciliation
According to the ________ individuals are concerned not only with the absolute
amount of reward they receive for their efforts but also with the relationship of this
amount to what others receive.
A) equity theory of motivation
B) hierarchy of needs theory
C) hygiene theory
D) expectancy theory of motivation
E) reinforcement theory of motivation
When interviews are ________ and when interviewers are held to common questioning,
interviews can be reliable and valid selection tools.
A) casual and not time restricted
B) impromptu and unstructured
C) structured and well organized
D) conducted over the phone
E) conducted by middle managers