All of these are grapevine patterns EXCEPT ________.
A) cluster
B) two-tier
C) gossip
D) probability
E) single strand
The ready availability of information technology has made ________ an escalating
problem in all kinds and sizes of organizations.
A) misuse of computers
B) time spent surfing the web
C) employee stealing
D) collection of employee data
E) surveillance of employees
All the following are charts used to measure the statistical process EXCEPT ________.
A) cause-effect diagrams
B) pie charts
C) scatter diagrams
D) control charts
E) flowcharts
The process of arranging and grouping jobs, allocating resources, and assigning work in
a department so that activities can be accomplished as planned is ________.
A) commanding
B) planning
C) controlling
D) organizing
E) leading
When it is crucial for a supervisor to resolve a conflict as quickly as possible, ________
in that order are preferred.
A) force, accommodate, and compromise
B) accommodate, collaborate, and avoid
C) console, compromise, and listen
D) extend, collaborate, and demand
E) collaborate, reward, and appraise
The process of initiating a business venture, organizing the necessary resources, and
assuming the
risks and rewards is referred to as ________.
A) leadership
B) entrepreneurship
C) business planning
D) strategic planning
E) organizing
Of the reasons given for resisting change, which of the following threatens the
specialized skills held by an employee? The threat to ________.
A) established power relationships
B) position in team
C) expertise
D) interpersonal relationships
E) personal development
One of the key components in handling a disaster could be having a disaster recovery
plan in place which may include such information as ________.
A) work schedules
B) job assignments
C) emergency work sites
D) contract stipulations
E) contact phone numbers
An organization that has developed a capacity to continuously adapt and change
because all its members take an active role in identifying and resolving work-related
issues is referred to as a(n) ________ organization.
A) diverse
B) boundaryless
C) learning
D) changing
E) modern
Employers are required to keep these safety records for ________ years.
A) two
B) three
C) five
D) seven
E) ten
Stress symptoms such as changes in eating habits, increased smoking or substance
consumption, rapid speech, or sleep disorders are called ________ symptoms.
A) psychological
B) personal
C) behavioral
D) physiological
E) habitual
Which of the following is a style of decision-making?
A) autocratic
B) democratic
C) analytic
D) liaise faire
E) cooperative
In the situational leadership model when an employee has become the expert on her job
and no longer needs to be told what to do, a supervisor would use a ________ style of
leadership.
A) directive
B) autocratic
C) delegating
D) participating
E) selling
In the three-step process of change, the step in which we stabilize the new situation by
balancing the driving and restraining forces is known as ________.
A) unfreezing
B) solidifying
C) strengthening
D) freezing
E) refreezing
Affiliation with groups helps an individual to feel stronger, have fewer ________ and
be more resistant to threats.
A) personal issues
B) arguments
C) self-doubts
D) emotional crises
E) absences
The blackjack strategy illustrates a phenomenon called ________.
A) representative heuristic
B) availability heuristic
C) escalation of commitment
D) unexpected events
E) expected events
The more ________ the group, the more its members will pursue its goals.
A) assertive
B) blended
C) cohesive
D) friendly
E) diverse