A system that groups activities on the basis of work or customer flow is known as
________.
A) unity of command
B) scalar chain
C) process departmentalization
D) control departmentalization
E) individualized departmentalization
The following checklist is used by a supervisor in designing a unit’s control system
EXCEPT ________.
A) timeliness
B) arbitrary criteria
C) understandability
D) flexibility
E) economy
The popular practice of relying on current employee referrals as a source of new job
applicants tends to result in candidates who ________.
A) have similar characteristics to current employees
B) are younger than current employees
C) are better skilled than current employees
D) add diversity to the current workforce
E) have more training than the current workforce
Supervisors need to know what their employees are doing and ________.
A) be an authority figure
B) be skilled in all tasks
C) be a guide and trainer
D) be tolerant of mistakes
E) be present at all times
For many individuals their primary means of fulfilling their need for affiliation is
________.
A) off-the-job interactions
B) vacations
C) breaks
D) on-the-job interactions
E) lunch breaks
The ability to analyze and diagnose complex situations requires ________.
A) technical competence
B) decision making competence
C) conceptual competence
D) persuasion competence
E) detection competence
When items arrive as they are needed in the production process instead of being stored
in stock is called ________.
A) first-in, first out inventory
B) just-in-time inventory
C) precision scheduling
D) material requirement planning
E) on-hand inventory planning
The management function which involves monitoring activities to ensure that targets
are being met is called ________.
A) leading
B) planning
C) directing
D) organizing
E) controlling
Which of the following is one way to help a supervisor properly implement the
decision?
A) centralize authority
B) assign responsibilities
C) determine success potential
D) enlist employee cooperation
E) consider possible deadlines
Researcher Geert Hofstede found that supervisors and employees vary on the following
dimensions of national culture EXCEPT ________.
A) quantity versus quality of life
B) power distance
C) individualism versus collectivism
D) uncertainty avoidance
E) supervisor and employee homogeneity
Data from numerous studies demonstrate that, in many situations, any ________ are
irrelevant.
A) technical skills
B) behaviors a leader exhibits
C) organizational visions
D) attempts to define leadership
E) human relationship skills