The majority of studies find that employee referrals produce the best candidates.
In 2012, according to preliminary data from the Bureau of Labor Statistics, 4,383
workers were killed on the job.
The source used to recruit potential employees should reflect the local labor market, the
type and level of position, and the size of the organization.
Formal planning means specific goals are formulated and never reduced to writing but
simply communicated.
Teams need to have all the complementary skills when they are formed.
Strategic planning tends to be developed by first-level management.
Resistance to change can be reduced through communication with employees to help
them see the logic of the change.
Technology is making it possible to better serve customers in many industries.
Should supervisors feel that an OSHA fine levied is unjust, or too harsh, the law
prohibits the supervisor and the organization from filing an appeal.
Organizations are departmentalized based on the following EXCEPT ________.
A) functional
B) product
C) customer
D) specialization
E) geographic
The traditional view of change might have been appropriate to the relatively calm
environment that most organizations faced ________.
A) in the early 1900s
B) from the 1920s to the 1940s
C) from the 1940s to the 1960s
D) from the 1960s to the 1970s
E) in the late 1900s
A group of individuals who interact primarily to share information and to make
decisions to help each other perform within a given area of responsibility is known as
a(n) ________.
A) advisory committee
B) potential team
C) working group
D) real team
E) pseudo team
Employee resistance to change can surface in several forms’“overt, implicit, immediate,
or ________.
A) clandestine
B) subversive
C) covert
D) explicit
E) deferred
Disadvantages of group decision making would include which of the following?
A) quick arrival at decision
B) generates few alternatives
C) lack of acceptance of a solution
D) decreased legitimacy
E) pressure to conform
Leaders who exhibit ________ behavior view employees as a means to an end.
A) people-centered
B) autocratic
C) company-centered
D) democratic
E) task-centered
Some of the most meaningful communication is not spoken, written, or transmitted on a
computer. This type of communication is called ________.
A) verbal communication
B) extrasensory perception
C) nonverbal communication
D) the grapevine
E) oral communication
The process of locating, identifying, and attracting capable applicants is called
________.
A) interviewing
B) selection
C) recruitment
D) employment
E) hiring
Supervisor behavior in the ________ leadership model reflects two-way
leader-employee communications.
A) task-centered
B) free-rein
C) situational
D) people-centered
E) democratic-participative
Visual representations of the sequence of events for a particular process are called
________.
A) cause-effect diagrams
B) scatter diagrams
C) control charts
D) systems diagrams
E) flow charts
Supervisors serve as the critical ________ link in the organization’s chain of authority.
A) decision-making
B) disciplinary
C) problem-solving
D) communication
E) conflict-resolution
A common provision in union security arrangements is a process called the ________
when an employer withholds union dues from members’ paychecks.
A) payroll deduction
B) union dues
C) dues checkoff
D) dues remittance
E) employee remittance
Changing events help to shape interactions between supervisors and their employees.
Recent changes include all of the following EXCEPT ________.
A) global competitiveness
B) technology and e-business enhancements
C) stagnating operations
D) work force diversity
E) downsizing
The foundation of a business’s public involvement is called ________.
A) social obligation
B) global management
C) autocratic leadership
D) bottom-up planning
E) Theory X management
Directing and coordinating the activities of employees is the management function
________.
A) planning
B) monitoring
C) scheduling
D) leading
E) directing
________ positively influence innovation because they are lower in work
specialization, have fewer rules, and are more decentralized than bureaucracies.
A) Democracies
B) Autocracies
C) Formalized structures
D) Less formalized structures
E) Work teams
By having ________ skills, the tools, procedures and techniques that are unique to the
work situation, a supervisor is able to assist employees.
A) conceptual
B) technical
C) networking
D) human relations
E) performance
Assembly-line production, in which each worker does the same standardized task over
and over again, is an example of ________ in which individuals focus on doing part of
an activity rather than the entire activity.
A) inefficiency
B) extra expense
C) specialization
D) effortless work
E) unskilled work
Supervisors in larger organizations with HRM specialists are seldom involved in which
of the following hiring activities?
A) recruiting candidates
B) reviewing application form
C) interviewing applicants
D) inducting new employees
E) background checks
Explain why a supervisor might need to discipline an employee, how to do it properly,
and how to minimize any potential and undue conflict that may arise.
If you were supervising a team, how might different viewpoints about your unique role
in the organization give you a sense of ambiguity and internal conflict?
Identify business ethics and explain how supervisors act ethically on the job.
How does technology change the supervisor’s job?
Why is it important for a supervisor to pay attention to inventories? What might result if
inventories are too small or too large?