Most people hear or read about collective bargaining only when a contract is about to
expire or when negotiations break down.
If a supervisor implements a control before an activity commences, it is called
correctional control.
Experts agree that traits are inferior to both task outcomes and behaviors as appraisal
criteria because traits refer to performance itself, not to potential predictions of
performance.
In 2013 the union membership rate, the percent of wage and salary workers who were
members of a union, reported by the U.S. Bureau of Labor Statistics, was 25 percent.
A supervisor’s responsibility includes the ability to establish and set policy for the
organization.
Today supervisors understand that work specialization provides economic efficiencies
and is an unending source of increased productivity.
Supportive supplies costs are expenditures for necessary items that become part of the
finished product or service.
All supervisors, irrespective of their level in the organization, should plan. But the type
of planning they do tends to vary with their level in the organization, and the planning
they do will differ in several ways.
A Gantt chart visually shows a supervisor what has to be done to complete a job and to
assess whether it is ahead, behind, or on schedule.
In the 1920s and 1930s, as organizations got bigger and more formal, supervisors felt a
need to provide more coordination of activities and tighter control over operations.
One thing supervisors can do to overcome obstacles in creating teams and to help teams
reach their full potential is ________.
A) micromanage
B) macro-manage
C) discourage small wins
D) ignore skill gaps
E) create a clear purpose
Supervisors who simplify their language and consider the audience to whom the
message is directed are ________.
A) matching words and actions
B) tailoring language to the receivers
C) constraining emotions
D) learning to listen
E) utilizing feedback
The process by which two or more parties who have different preferences must make a
joint decision and come to an agreement is ________.
A) negotiation
B) accommodation
C) conflict resolution
D) collaboration
E) compromise
A(n) ________ in an impasse resolution situation attempts to pull together the common
ground that exists and make settlement recommendations for overcoming the barriers
that exist between the two sides.
A) arbitrator
B) fact finder
C) conciliator
D) mediator
E) negotiator
An innovative culture is likely to have several characteristics including ________.
A) structured schedules
B) acceptance of ambiguity
C) tolerance for the practical
D) focus on the means
E) closed systems focus
Equity theory states that employees perceive what they can get from a job situation in
relation to what they put into it and then compare their ________.
A) input-outcome ratio to a standard ratio
B) lower-order needs to higher-order needs
C) input-outcome ratio to the input-outcome ratio of others
D) self-monitoring relationship with others
E) contributions in order to experience self-actualization
The concept that management is guaranteed the right to allocate organizational
resources in the most efficient manner; to create reasonable rules; to hire, promote,
transfer, and discharge employees; to determine work methods and assign work; to
create, eliminate, and classify jobs; to lay off employees when necessary; to close or
relocate facilities with a sixty-day notice; and to institute technological changes is
referred to as ________.
A) steward responsibility
B) management rights
C) council responsibility
D) management responsibility
E) rights and responsibility
________ is the tendency for supervisors to base judgments on readily obtainable
information.
A) Escalation of commitment
B) Prejudgment
C) Premature decision making
D) Availability heuristic
E) Representative heuristic
An obvious shortcoming of ________ control is that, by the time a supervisor has the
information, it’s often too late.
A) feedback
B) measuring
C) concurrent
D) preventive
E) corrective
The final step in the control process is taking the action that will ________.
A) tighten standards
B) smooth average cost
C) correct deviations
D) correct standards
E) re-engineer the work process
It is essential for supervisors to recognize that they must be ________ when dealing
with employees.
A) flexible
B) autocratic
C) imperious
D) self-centered
E) arbitrary
Discuss the system of goal setting a supervisor would use with employees.
Explain why downsizing can create problems for the supervisor.
What is benchmarking and how would a supervisor use it?
What is a group and how does a formal group differ from an informal group?
Explain how a supervisor can create a healthy work environment.
Describe job instruction training.
Distinguish strategic planning from tactical planning.
Describe how group norms impact the performance of a group and explain what a
supervisor can do when those norms hinder performance.