A non-elaborate configuration, low in complexity, with little formalization, and with
authority centralized in a single person; a “flat” organization with only two or three
levels is referred to as a ________ structure.
A) chain of command
B) simple
C) scalar chain
D) bureaucratic
E) informal
Settlements in ________ cases have incurred substantial costs to companies in terms of
litigation. In addition it is estimated that this issue is the single biggest financial risk
facing companies today.
A) unfair labor practices
B) wage dispute
C) non-exempt status
D) mandatory overtime
E) sexual harassment
Two or more interacting and interdependent individuals who come together to achieve
particular objectives are called ________.
A) a group
B) a formal group
C) an informal group
D) a formal team
E) an informal team
When a supervisor is confronted with a recurring problem, a ________ is created
because it is simple to follow and ensures consistency.
A) procedure
B) standard
C) policy
D) program
E) rule
Which form of communication is effective in building trust with employees and
creating a climate of openness and support?
A) instant messaging
B) email
C) nonverbal
D) oral
E) written
Someone holding the ethical position in which decisions are made solely on the basis of
their outcomes or consequences has a(n) ________ viewpoint.
A) justice
B) utilitarian
C) rights
D) management
E) intuitive
The findings of research by Geert Hofstede group countries according to three cultural
variables. One of those variables is ________.
A) societal uncertainty
B) norming differences
C) timidity
D) reputation
E) societal certainty
The type of bargaining process that operates from a zero-sum condition is ________
bargaining.
A) collective
B) target-point
C) integrative
D) distributive
E) coalition
A labor union will not have a binding contract until it is submitted and ________.
A) arrives at a tentative agreement
B) receives management approval
C) goes to binding arbitration
D) sent to a mediation board
E) rank-and-file members vote to approve
Tending to be central links in the informal communication chain, important information
reaches ________ early, and they pass on information to others.
A) supervisors
B) managers
C) pseudo leaders
D) emergent leaders
E) informal leaders