In contrast to policies, procedures are not specific; and like policies, they provide
consistency.
As organizations impose distinct role requirements on different members, they
eliminate communication barriers.
Employees in a matrix structure have two managers: their functional departmental
supervisor, and their product or project supervisor.
A supervisor may not need to provide employees with daily extrinsic performance
feedback if their jobs are rich with intrinsic feedback.
Formal communication addresses task-related issues and tends to follow an
organization’s authority chain.
Individuals high in self-monitoring show considerable adaptability in adjusting their
behavior to external situational factors.
Innovations are evaluative statements or judgments concerning objects, people or
events.
A group is defined as two or more interacting and interdependent individuals who come
together to achieve particular objectives.
Organizations not meeting the interstate commerce criteria of the OSH Act are
generally covered by state occupational safety and health laws.
In order to create a PERT chart it is necessary to know ________.
A) key activities
B) programming tools
C) drafting software
D) graphing techniques
E) cost reduction techniques
The three most popular sets of criteria that supervisors appraise are ________.
A) individual temperament, punctuality, and thoroughness
B) individual task outcomes, behaviors, and traits
C) individual work record, punctuality, and excellence
D) individual behavior, loyalty, and traits
E) individual personality, task accomplishment, and attendance
Cohesiveness is important because it has been found to be related to a group’s
________.
A) identity
B) relationships
C) purpose
D) communication
E) productivity
Employee training involves improving all of the following EXCEPT ________.
A) attitudes
B) knowledge
C) behavior
D) hours
E) skills
Stress is said to be ________ when the situation offers an opportunity for one to gain
something.
A) surprising
B) helpful
C) unexpected
D) positive
E) reassuring
In a stable organization where supervisors have been in their positions for years, there
might be a need to ________ to retain more ambitious employees, affording them more
scheduling flexibility and possibly some upward mobility.
A) restructure jobs
B) increase pay
C) transfer employees to a different department
D) consult with managers
E) ask the HR department for advice
One example of a type of preventive control is ________.
A) reviewing quarterly budget reports
B) inspecting raw materials
C) inspecting finished goods
D) reviewing monthly sales reports
E) scheduling annual performance appraisals
The ________ shop agreement stipulates that employers, although free to hire
whomever they choose, may retain only union members.
A) union
B) dues checkoff
C) closed
D) agency
E) open
In some jobs, employees regularly get ________ on how well they are doing because
feedback is built into the job.
A) job analysis
B) intrinsic feedback
C) performance data
D) re-engineering advice
E) job evaluation
Public employment agencies are perceived by prospective applicants as having few
high-skilled jobs; therefore, employers tend to see such agencies as ________.
A) screening agencies for top management positions
B) suitable for mid-management positions
C) tending to have lower-skilled applicants
D) non-functional and therefore do not use them
E) places to hire applicants at a reduced salary
Communication involves the transfer of meaning. However, for communication to be
successful the meaning must not only be imparted but also ________.
A) integrated
B) impartial
C) encoded
D) understood
E) comprehensive
A decision-making tool for supervisors that permits decision makers to place a
monetary value on the various consequences likely to result from the selection of a
particular course of action is called the ________.
A) objective strategy
B) expected value analysis
C) strategy formulation
D) probability of occurrence
E) intuitive approach
A process for negotiating a union contract and for administrating the contract after it
has been negotiated is ________.
A) collective bargaining
B) grievance procedure
C) mediation
D) arbitration
E) conciliation
Plans that can be used over and over again by managers faced with recurring activities
are ________.
A) procedural
B) self-directing and self-controlling applications
C) standing
D) single-use
E) production bottlenecks
A supervisor can use ________ to stimulate conflict in the department that may produce
positive outcomes.
A) force
B) discussions and arguments
C) rumors and ambiguous messages
D) strong discipline
E) strong suggestions
A manipulative person who believes in the philosophy “the end justifies the means” and
is viewed by some as being ruthless, exhibits tendencies of ________.
A) egotism
B) narcissism
C) selfishness
D) Machiavellianism
E) conceit
Historically, ________ errors meant that costs of selection would be increased because
more candidates would have to be screened.
A) halo effect
B) reject
C) selection
D) cost
E) accept
Identify and explain the difference between responsibility and authority for a
supervisor.
Explain why Internet recruiting benefits organizations.
Describe what supervisors must do to comply with OSHA record-keeping requirements.
Identify and explain the difference between the traditional departmentalization of an
organization and the simplified grouping of work for today’s organizations.
Describe the key characteristics associated with a charismatic leader.
Identify and explain the different types of authority a supervisor may possess.