The method of linking a worker’s computer and modem with those of coworkers and
management, making it possible to be located anywhere in the world, is called
________.
A) electronics
B) control
C) commuting
D) transforming
E) telecommuting
A job interview that provides both positive and negative information about the job and
the company is called a(n) ________.
A) stress interview
B) legal interview
C) realistic job preview
D) affirmative job preview
E) preliminary preview
In a ________ organization employees practice knowledge management by continually
acquiring and sharing new knowledge and are willing to apply that knowledge in
making decisions or performing their work.
A) network
B) virtual
C) vertical
D) learning
E) formal
The Japanese term karoshi stands for the concept of ________.
A) overwork
B) work-related stress
C) stress brought by boredom
D) sudden death caused by overwork
E) work conditions that cause stress
Procedures designed to resolve disputes as quickly as possible and at the lowest level
possible in the organization are known as ________ procedures.
A) arbitration
B) mediation
C) contract administration
D) conciliation
E) grievance
A rational and analytical way of looking at decisions is called the ________.
A) judgmental process
B) information super highway
C) intuitive process
D) subjective instinct
E) decision-making process
Selection of the best alternative in the decision-making process depends on which of the
following?
A) commitment to the issue
B) support of middle managers
C) quantity of information gathered
D) supervisor’s ingenuity in developing alternatives
E) volume of output
An example of an external force that creates a need for change is ________.
A) new equipment
B) employee attitudes
C) technology
D) long range plans
E) modification of organization’s strategy
When parties are engaged in ________ bargaining, supervisors’ tactics should focus on
trying to get the opponent to agree to their specific target point or to get as close to it as
possible.
A) collaborative
B) compromise
C) distributive
D) accommodated
E) integrative
A person who purposely presents arguments that run counter to those proposed by the
majority or against current practices is performing the role of a ________.
A) decision maker
B) figurehead
C) spokesperson
D) devil’s advocate
E) liaison
When supervisors empower employees and delegate to them the authority to make
decisions on those things that affect their work and change the way that they think
about work, that’s ________.
A) authority
B) responsibility
C) centralization
D) departmentalization
E) decentralization
Most barriers to effective communication can be overcome through use of the following
EXCEPT ________.
A) learning to listen
B) positive selection
C) tailoring language to the receiver
D) thinking first
E) constraining emotions
Norms dictate these things on the job EXCEPT ________.
A) amount of socializing allowed on the job
B) promptness or tardiness
C) absenteeism rates
D) output levels
E) honesty
One reason for a supervisor to use a written document to communicate would be
________.
A) speed and ease
B) little ambiguity for recipients
C) uncertainty in the group
D) decision paralysis
E) to reduce aggressiveness
Behaviorally anchored rating scales specify ________ job behaviors.
A) definite, observable, and measurable
B) ambiguous, observable, and measurable
C) definite, imperceptible, and measurable
D) definite, observable, and detectable
E) significant, perceptible, and detectable
When using the ________ each employee is compared against every other employee ‘”
an arduous task when assessing large numbers of employees.
A) group order ranking method
B) individual ranking method
C) 360-degree appraisal
D) graphic rating scale method
E) paired comparison approach
Once the problem has been identified in the decision-making process, you will need to
________.
A) diagram a decision tree
B) develop alternatives
C) evaluate alternatives
D) collect information
E) interview employees
An alteration of an organization’s environment, structure, technology, or people is
referred to as ________.
A) expansion
B) change
C) reduction
D) improvement
E) modification
The four issues that appear consistently throughout all labor contracts include all of the
following EXCEPT ________.
A) wages
B) location
C) terms and conditions of employment
D) hours
E) grievance procedure
The organizing function of management is concerned with ________.
A) keeping employee time records
B) dividing work into manageable, achievable components
C) coaching teams
D) maintaining performance records
E) training new employees