Unions have a major effect on some important sectors of the economy. Gains made by
unions in one industry often ________ other nonunionized sectors of the economy.
A) alienate
B) conflict with
C) have no effect on
D) spill over into
E) neutralize gains in
The optimal span of control for a supervisor is ________ employees.
A) 15-50
B) 1-5
C) 3-7
D) 5-30
E) 25-75
The supervisor in the matrix structure with authority over the functional members of the
team is called a ________ supervisor.
A) functional
B) virtual
C) project
D) presiding
E) dual
Studies have found that ________ emerge in response to situations that are important to
us, where there is ambiguity, or under conditions that arouse anxiety.
A) formal communications
B) personal messages
C) policies
D) rumors
E) lies
A supervisor’s ________ is the authority to act and expect others to follow directions.
A) obligation
B) legitimate power
C) entitlement
D) prerogative
E) rightful privilege
Leaders who exhibit ________ behaviors are concerned with the welfare of employees
and are characterized as trusting, friendly and supportive.
A) participative
B) autocratic
C) democratic
D) people-centered
E) compassionate
In the communication process the actual physical product of the sender’s encoding is the
________.
A) feedback loop
B) message
C) medium
D) channel
E) response
In the ________ view of human nature and motivation, Douglas McGregor proposed
that managers assume employees view work as being as natural as rest or play.
A) expectancy theory of motivation
B) Theory Y
C) Theory Z
D) equity theory of motivation
E) Theory X
The passage of the ________ Act dramatically changed the role that supervisors must
play in ensuring that physical working conditions meet adequate standards.
A) Taft-Hartley
B) Right to Work
C) Labor Standards
D) Occupational Safety and Health
E) Family and Medical Leave
The ________ that typically occur(s) in large organizations create conditions that
encourage and sustain rumors on the grapevine.
A) large number of employees
B) vast departments
C) chain of command
D) secrecy and competition
E) expectations
According to Geert Hofstede, a strongly individualistic U.S. supervisor may have
difficulties if sent to a Pacific Rim country where ________ is predominant.
A) individual responsibility
B) collectivism
C) unilateral authority
D) individualism
E) centralized decision-making
The truly effective organization maximizes productivity by integrating ________ into
the overall operations system.
A) procedures
B) formal plans
C) structure
D) people
E) order
Before implementing teams, supervisors should carefully evaluate whether the work
requires or will benefit from ________.
A) disorganization
B) collective effort
C) emergent leaders
D) pseudo leaders
E) challenges
Research indicates that effective supervisors behave in ways that lead to superior
employee performance. Unfortunately, often supervisors are better at communicating
________.
A) low expectations
B) high expectations
C) disappointment
D) satisfaction
E) surprise
A supervisor concerned with motivating employees would ________.
A) recognize that all employees are the same
B) set easily achieved goals
C) compel employees to participate in decision making
D) match people to jobs
E) overlook money as a motivator
Effective communication means the transference and understanding of meaning. But
you cannot know if someone has received your message and comprehended it in the
way that you meant unless you seek ________.
A) encoding
B) decoding
C) feedback
D) thoughts
E) body language
It is important not to confuse supervising in a small business with entrepreneurship
because not all small-business supervisors are entrepreneurs. Many do not ________.
A) plan
B) organize
C) motivate
D) innovate
E) delegate
Which one of these suggestions would not improve feedback?
A) direct feedback toward behavior the receiver can control
B) focus on specific behaviors
C) keep feedback goal oriented
D) keep feedback personal
E) make feedback well-timed
Leadership skills that refer to your ability to socialize and interact with outsiders – those
not associated with your unit are ________ skills.
A) networking
B) technical
C) conceptual
D) human relation
E) problem solving
Critical obstacles that can prevent teams from becoming high performing include which
of the following?
A) mutual trust
B) small wins
C) external support
D) lack of trust
E) team-building training