The Leadership Experience 6th Edition

Effective teams have people in task-specialist roles exclusively. a. True b. False Answer: FalseEffective teams have people in both task-specialist and socioemotional roles. A well balanced team will do best over the long term because it will be personally satisfying for team members as well as permit the accomplishment of team tasks. Answer: FalseEffective

According to the eight-stage model of planned organizational change, a change process includes: a. creating a stable envirornnent. b. focusing on long-term goals rather than short-term accomplishments. c. communicating financial statements to an organization's stakeholders. d. building a strong coalition of people with a shared commitment. Answer: dAccording to the eight-stage model of planned organizational

Moral leadership is about: a. distinguishing right from wrong. b. taking away from others to enhance oneself. c. rewarding unethical conduct. d. nonconformity. Answer: aMoral leadership is about distinguishing right from wrong and doing right, seeking the just, the honest, the good, and the right conduct in achieving goals and fulfilling purpose. Leaders have great

Managing up involves: a. giving advice on handling specific organizational situations and dealing with organizational politics. b. directing and controlling behavior and judging individual performance. c. telling a person exactly what needs to be done. d. consciously developing a mutually-respectful relationship with one's direct superiors. Answer: dManaging up means consciously and deliberately developing a meaningful,

A fully engaged employee is one who care deeply about the organization and actively seeks to serve the mission. a. True b. False Answer: TrueEngagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel asense of belonging and commitment

A leader who is visionary, empowering, and committed to serving others is operating at the post conventional or principled level of personal moral development. a. True b. False Answer: TrueAt the postconventionallevel of personal moral development, sometimes called the principled level, leaders are guided by an internalized set of principles universally recognized as

A leader can be a better leader when: a. they take entire credit for accomplishments. b. followers are submissive and passive. c. followers compliment the leader and thank him or her for behavior. d. followers idealize them. Answer: cA leader can also become a better leader when followers compliment the leader for behavior that followers

Five elements must be in place before employees can be empowered to perform their jobs: information, knowledge, discretion, meaning, and rewards. a. True b. False Answer: TrueFive elements must be in place before employees can be truly empowered to perform their jobs effectively: information, knowledge, discretion, meaning, and rewards. Answer: TrueFive elements must be in

Which of the following will help leaders to develop open-mindedness? a. They have to allow their subordinates do the thinking for them. b. They have to maintain strong preconceptions and suspend beliefs and opinions. c. They have to forget many of their conditioned ideas. d. They have to stick to mental models that worked

Network building does not impact followers' perceptions of a leader's abilities. a. True b. False Answer: FalseA study found that political skill, particularly network building, has a positive impact on both followers' perceptions of a leader's abilities and performance as well as on the actual, objective performance of the work unit. Answer: FalseA study

__________is the process by which a person learns the values, norms, perspectives, and expected behaviors to participate in an organization. a. Negotiation b. Adaptation c. Selection d. Socialization Answer: dSocialization is the process by which a person learns the values, norms, perspectives, and expected behaviors that enable him or her to successfully participate in a group

According to the path-goal theory of leadership, the personal characteristics of followers, which is a situational contingency, includes factors such as . a. the degree of task structure b. the work group c. motivation d. formality Answer: cThe two important situational contingencies in the path-goal theory of leadership are (I) the personal characteristics of group

Which of the following is stated by the contingency approach to leadership? a. A leadership style that works in one situation might not work in another situation. b. The contingencies seek to investigate traits that can improve performance in all situations. c. The contingencies most important to leadership are the leaders. d. There

Many minority leaders struggle daily with the problem of delegating authority and responsibility to employees who show them little respect. a. True b. False Answer: FalseMany minority leaders struggle daily with the problem of delegating authority and responsibility to employees who show them little respect. Racism and sexism in the workplace often show

Which of the following is an example of an ethical pressure that challenge the ability of leaders to do the right thing? a. Showing respect to each individual b. Meeting the demands of vendors or business partners c. Possessing humility d. Encouraging and developing others Answer: bPressures to cut costs, increase profits, meet the demands of

Which of the following statements is true of courage? a. It helps one to initiate change. b. It prevents people from doing what they want. c. It allows greed and self-interest to overcome concern for the common good. d. It means the absence of fear. Answer: aLeadership courage means going against the grain, breaking traditions,

1. Leadership involves maintaining the status quo, not creating change. a. True b. False ANSWER: False RATIONALE: POINTS: DIFFICULTY: REFERENCES: Leadership is reciprocal. The people involved in the relationship want substantive changes -leadership involves creating change, not maintaining the status quo. 1 Easy p. 5 LEARNING OBJECTIVES: LEAD.DAFT.l5.02.0 1 NATIONAL

33. Which of the following is a personal quality ofleaders? a. Emotional distance b. Humility c. Conformity d. Insight int o organizaJion ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: b Leadership is more than a set of skills; it relies on a number of subtle personal qualities that are hard to

1. Working in teams is right for every situation. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Teams are not right for every situation, but much work in organizations is interdependent, which means that individuals and departments rely on other individuals and departments for information or resources

33. People who play a task-specialist role often: a. praise and encourage others to draw forth their contributions. b. reconcile group conflicts. c. stimulate the team into action when interest drops. d. shift own opinions to maintain team harmony. ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: c The task-specialist role is

True I False I. Intellectual stimulation, a leadership quality, means questioning current methods and challenging employees to think in new ways. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Intellectual stimulation, a leadership quality, means questioning current methods and challenging employees to think in new ways.

31. Which of the following statements is true of diverse workforce? a. It can build stronger connections with various customers. b. It degrades the value of an organization. c. It causes an organization to lose its competitive advantage. d. It reinforces the glass ceiling in an organization. ANSWER: RATIONALE:

1. A specific area in which the unethical use of power is of increasing concern for organizations is sexual harassment. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True A specific area in which the unethical use of power is of increasing concern for organizations is sexual harassment.When

33. refers to the effect a person's actions have on the attitudes, values, beliefs, or actions of others. a. Commitment b. Influence c. Compliance d. Resistance ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: b Influence refers to the effect a person's actions have on the attitudes, values, beliefs, or actions of

31. Which of the following statements is true of mission? a. It is an ambitious desire for the future. b. It tends to grow and change in the face of environmental shifts. c. It defines the company's core values and reason for being. d. It cannot work together with a

1. A leader who is all action and little vision is actually uninvolved. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False A leader who is all action and little vision is a doer. He or she may be a hard worker and dedicated to the job and

1. At its most basic, culture is a pattern of shared assumptions and beliefs about how things are done in an organization. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True At its most basic, culture is a pattern of shared assumptions and beliefs about how things are

33. If widespread consensus exists among employees of an organization about the importance of specific values and ways of doing things, the culture is said to be: a. autocratic. b. prejudiced. c. fragmented. d. strong. ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: d If widespread consensus exists among employees of an

1. Rapidly changing technologies, globalization, and changing markets are some of the envirornnental forces creating a greater need for change leadership within organizations. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Some of the envirornnental forces, such as rapidly changing technologies, shifting social attitudes, globalization, increasing goverrnnent

33. One approach to immersion is to: a. think outside the box. b. focus on the internal aspects of a situation or problem. c. hold a single perspective toward a product or process. d. prohibit unusual manipulation of product or process components. ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: b One

1. The contingency approach to leadership sought to identify the traits leaders possessed that distinguished them from people who were not leaders. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False The Great Man approach sought to identify the traits leaders possessed that distinguished them from people who

33. Which of the following is an example of task-oriented leader behavior? a. Giving time and encouragement b. Showing acceptance and compassion c. Acknowledging accomplishments d. Checking the progress and quality of work ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: d Refer to Exhibit 2.5. Task-oriented leader behaviors include checking

STATE STANDARDS: TOPICS: KEYWORDS: NOTES: United States - AK- DISC: Leadership Principles Path-Goal Theory Bloom's: Knowledge Digital story: Engage ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: c According to the path-goal theory ofleadership, achievement-oriented leadership sets clear and challenging goals for subordinates. Leader behavior stresses high-quality performance and improvement over current performance.

1. The contingency approaches explain the relationship between leadership styles and effectiveness in specific situations. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True The effectiveness ofleader behavior is contingent upon organizational situations. Aptly called contingency approaches, these theories explain the relationship between leadership styles and effectiveness in

1. Organizational leadership is exclusively an individual phenomenon. a. True b. False ANSWER: False RATIONALE: POINTS: DIFFICULTY: REFERENCES: Organizational leadership is both an individual and an organizational phenomenon. Leaders' ability to understand their own personalities and attitudes, as well as their ability to understand individual differences among employees, can profoundly

31. When evaluating others, many people underestimate the influence of external factors and overestimate the influence of internal factors. This tendency is known as . a. stereotyping b. the halo effect c. perceptual defense d. the fundamental attribution error ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: d

True I False I. A mental model is an external picture that does not affect a person's thoughts and actions. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False A mental model can be thought of as an internal picture that affects a leader's thoughts, actions, and

33. An effective leader lets his or her vision of a better future pull reality toward it by: a. lowering the vision. b. opening the gap between the vision and the reality. c. reorganizing current activities to work toward the vision. d. accepting standard ways of doing things.

True I False I. Moral leadership is about distinguishing right from wrong and doing right, seeking the just, the honest, and the good , and the right conduct in achieving goals and fulfilling purpose. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Moral leadership is about

33. The framework for stewardship involves: a. separating the "managing " and the "doing" of work. b. teams of workers responding to a changing envirornnent. c. the view that workers are basically lazy. d. the idea that few people should get paid simply to manage work. ANSWER: RATIONALE: POINTS:

33. Viewing the leader realistically includes: a. asking questions about the leader's experiences. b. using mindful initiatives. c. giving up idealized expectations. d. plying the leader for company stories. ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: c Unrealistic follower expectations present one of the biggest barriers to effective leader-follower relationships.

1. Leadership is the sole basis for success of an organization. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Considering leadership the sole basis for success of the organization is a flawed assumption, and it limits the opportunity for people throughout the organization to accept responsibility

33. Fairmont Hotels & Resorts lets its best performing employees design their rewards. This is done to ensure that the rewards are valued by the employees and serve as further motivation. Fairmont Hotels & Resorts uses to motivate its employees. a. equity theory b. job enlargement theory c. expectancy

1. Employee motivation rarely affects productivity. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False enthusiasm and persistence to pursue a certain course of action. Employee motivation affects productivity, so part of a leader's job is to channel followers' motivation toward the accomplishment of the organization's vision and

1. Leaders communicate to inspire and motivate people to strive toward a vision. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Leadership means influencing people to bring about change toward a vision, or desired future, for the organization. Leaders communicate to share the vision with others, inspire

33. Routine messages typically concern issues: a. of change, conflict, or complexity. b. 1hat are characterize d by time pressure an d surprise. c. that people already understand and agree on. d. that have great potential for misunderstanding. ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: c Routine communications are simple and straightforward, such

Task-oriented leadership behaviors include giving time and encouragement. a. True b. False Answer: FalseRefer to Exhibit 2.5. People-oriented leadership behaviors include giving time and encouragement, acknowledging accomplishments, respecting people, being positive, showing acceptance and compassion, and displaying trust. Answer: FalseRefer to Exhibit 2.5. People-oriented leadership behaviors include giving time and encouragement, acknowledging accomplishments, respecting

In the leader-member exchange research study on individualized leadership, leaders were trained to offer the opportunity for a high-quality relationship to all group members. Accorrding to this concept which of the following is1rne of followers? a. The followers were treated in a positive or a negative way depending on their individual

Clarity of mind, clarity of objectives, and organizing to achieve objectives are the components of . a. personal mastery b. stereotyping c. emotional intelligence d. systems thinking Answer: aPersonal mastery embodies three qualities-clarity of mind, clarity of objectives, and organizing to achieve objectives. Answer: aPersonal mastery embodies three qualities-clarity of mind, clarity of objectives, and organizing

The__________-of handling conflict in a team reflects both a high degree of assertiveness and cooperativeness. a. collaborating style b. avoiding style c. accommodating style d. competing style Answer: aThe collaborating style (our way) of handling conflict in a team reflects both a high degreeof assertiveness and cooperativeness. The collaborating style enables both parties to win,

Briefly describe courage. Answer: Courage is the mental and moral strength to engage in, persevere through, and withstand danger, difficulty or fear. Courage does not mean the absence of doubt, confusion, or fear, but the ability to act in spite of them when it is necessary for the greater good. In

A key component ofleadership is: a. accepting the standard way of doing things. b. employing fear-based motivation. c. regarding assumptions as fixed truths. d. being emotionally connected to others. Answer: dA key component of leadership is being emotionally connected to others and understanding how emotions affect working relationships and performance. Answer: dA key component of leadership

According to the trait approach to leadership, which of the following is categorized as a social characteristic of leaders? a. Optimism b. Knowledge c. Cooperativeness d. Humility Answer: cExhibit 2.1 presents some of the traits and their respective categories that have been identified through trait research over the years. Social characteristics include sociability, interpersonal skills, cooperativeness,

Conscientiousness refers to the degree to which a person is responsible, dependable, persistent, and . a. compassionate b. achievement oriented c. emotionally stable d. adaptable Answer: bConscientiousness refers to the degree to which a person is responsible, dependable, persistent, and achievement oriented. A conscientious person is focused on a few goals, which he or she

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The best source of motivation for students is interest in the coursework and the desire to earn a good grade which results from working hard and doing well on tests; however, some students work hard out of fear of receiving a low grade. For members of a new product

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In interactive leadership, the leader favors a consensual and collaborative process. a. True b. False Answer: TrueIn interactive leadership, the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and authority. Some psychologists have suggested that women may be more relationship oriented than men because of

A charismatic leader: a. maintains the status quo. b. creates an atmosphere of change. c. uses available means to achieve goals within the framework of the existing order. d. frames limited goals not too discrepant from status quo. Answer: bRefer to Exhibit 12.1. A charismatic leader creates an atmosphere of change, has an idealized vision

_____________are teams made up of members who work with minimum supervision and rotate jobs to produce a complete product or service. a. Functional teams b. Special-purpose teams c. Self-directed teams d. Cross-departmental teams Answer: cSelf-directed teams are teams made up of members who work with minimum supervision and rotate jobs to produce a complete product

Which of the following statements is true of uniformity in organizations? a. It is encouraged in the new paradigm ofleadership. b. People with similar job skills are placed in separate departments. c. Homogenous groups fmd it challenging to communicate with one another. d. Uniform thinking can be a disaster in a multinational and diverse

Mission statements tend to grow and change in the face of changing technologies, economic conditions, or other environmental shifts. a. True b. False Answer: FalseVisions grow and change, whereas the mission persists in the face of changing technologies, economic conditions, or other environmental shifts. Answer: FalseVisions grow and change, whereas the mission persists in

According to the situational theory of leadership, a leader with a(n) provides both task instruction and personal support, explains decisions, and gives followers a chance to ask questions and gain clarity about work tasks. a. supporting leadership style b. directing leadership style c. entrusting leadership style d. coaching leadership style Answer: dAccording to the situational

A specific area in which the unethical use of power is of increasing concern for organizations is sexual harassment. a. True b. False Answer: TrueA specific area in which the unethical use of power is of increasing concern for organizations is sexual harassment. When access to resources seems to depend on granting sexual

Companies with heroism as the basis of noble purpose often: a. reflect almost an obsession with winning. b. emphasize serving others. c. experience the joy of an entrepreneurial spirit. d. inspire others to find or create something new. Answer: aHeroism means the company's purpose is based on being strong, aggressive, and effective. Companies with this

The right hemisphere of the brain is associated with: a. analytical thinking. b. a linear approach to problem solving. c. intuitive thought processes. d. routine processes. Answer: cThe right hemisphere of the brain is associated with creative, intuitive, values-based thought processes. In the 1960s and 1970s, scientists discovered that the distinct hemispheres influence thinking, which

Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment. a. True b. False Answer: TruePersuasion is a valuable communication process that individuals can use to lead others to ashared solution or commitment. To be persuasive and act as communication champions, leaders must communicate

Effective followers have the courage to initiate change and put themselves at risk or in conflict with others. a. True b. False Answer: TrueEffective followers behave the same toward everyone regardless of their positions in the organization. They do not try to avoid risk or conflict. Rather, effective followers have the courage to

Stewardship leaders guide the organization without dominating it and facilitate followers without controlling them. a. True b. False Answer: TrueStewardship leaders guide the organization without dominating it and facilitate followers without controlling them. Stewardship allows for a relationship between leaders and followers in which each makes significant, self-responsible contributions to organizational success. Answer: TrueStewardship

The qualities needed for effective leadership are the same as those needed to be an effective follower. a. True b. False Answer: TrueA stereotype is that leaders are somehow different, that they are above others; however, in reality, the qualities needed for effective leadership are the same as those needed to be an

According to Herzberg's two-factor theory, hygiene factors include: a. recognition. b. interpersonal relationships. c. the work itself. d. personal growth Answer: bHygiene factors are the first dimension of Herzberg's two factors theory. They involve the presence or absence of job dissatisfies, such as working conditions, pay, company policies,and interpersonal relationships. Answer: bHygiene factors are the first

As part of the brainstorming process, freewheeling involves: a. evaluating ideas of group members freely during spontaneous idea generation. b. expressing any idea that comes to mind, no matter how weird or fanciful. c. providing freedom to generate as many ideas as possible. d. bringing people together in an interactive group over a computer

_______that includes expert power and referent power is based on personal characteristics and interpersonal relationships. a. Hard power b. Socialized power c. Soft power d. Personalized power Answer: cSoft power includes expert power and referent power. It is based on personal characteristics and interpersonal relationships. Answer: cSoft power includes expert power and referent power. It is

It is important for leaders to regard their assumptions as fixed truths rather than temporary ideas. a. True b. False Answer: FalseIt is important for leaders to regard their assumptions as temporary ideas rather than fixed truths. Questioning assumptions can help leaders understand and shift their mental models. Answer: FalseIt is important for leaders