Briefly describe courage.
It becomes easier for people to see their own opportunities for leadership when they:
a. start seeing leaders as individuals who are above others.
b. understand that the concept of leadership cannot continue to develop.
c. stop equating leadership with greatness and public visibility.
d. comprehend that leadership involves maintaining the statns quo.
According to Maslow’s hierarchy of needs theory, the highest need category is______.
a. self-actualization
b. esteem
c. belongingness
d. safety
Empowerment refers to _______.
a. the value of outcomes to the individual.
b. satisfaction with work condition.
c. the delegation of authority to subordinates in the organization
d. incorporation of high-level motivators.
An attitude is primarily a negative belief about people, events, or things.
a. True
b. False
Values-based leaders:
a. solely focus on impersonal values.
b. are very different from spiritual leaders.
c. generate a high level of trust from employees.
d. focus on profitability of organizations.
Which of the following statements is true of teams?
a. Teams work to accomplish a shared goal.
b. Great teams have individual ‘stars.”
c. Teams comprise a minimum of five members.
d. Great teams work together only when the need arises.
Which of the following behaviors is displayed by people who play a task-specialist
role?
a. Reduce tension
b. Praise and encourage others
c. Maintain harmony
d. Initiate ideas
Fairmont Hotels & Resorts lets its best performing employees design their rewards.
This is done to ensure that the rewards are valued by the employees and serve as further
motivation. Fairmont Hotels & Resorts uses____to motivate its employees.
a. equity theory
b. job enlargement theory
c. expectancy theory
d. Maslow’s hierarchy of needs theory
For leaders, pushing beyond the comfort zone and facing the internal “wall of fear” is
an act of:
a. courage.
b. vision.
c. goal setting.
d. ethics.
External adaptation, a function of culture in organizations, means that culture helps
organizational members develop a collective identity and know how to work together
effectively.
a. True
b. False
Diversity refers to all the ways in which people differ, including the dimension
of_________.
a. lifestyle
b. technological skills
c. job expertise
d. job satisfaction
The manager of a company situated in the country of Aria lost a business deal with a
company situated in the country of lots. The Arian manager complained to the Iotan
higher-level executives when he couldn’t obtain information from his counterparts in
Iota. The higher-level Iotan executives were offended by his behavior. The Arian
manager was surprised since hierarchy was never a matter of concern in his country. In
the context of the given scenario, which of the following statements is true?
a. Behavior is perceived differently from culture to culture.
b. The manager from Aria had an ethnocentric point of view.
c. The company in Iota should adopt the ways of the company in Aria.
d. The company in Iota reinforces the glass ceiling.
Cognitive approaches are preferences that are not necessarily rigid, but most people
tend to have only a few preferred habits of thought.
a. True
b. False
Which of the following is a way that leaders can provide feedback that benefits
followers?
a. Making feedback timely
b. Using elements of organizational objectives
c. Focusing on the person, not performance
d. Making feedback general
Follower_________, a response to the use of power, helps to overcome the fear
associated with change efforts.
a. compliance
b. commitment
c. resistance
d. submission
_________is a set of systematic techniques for breaking away from customary mental
concepts and generating new ones.
The________approach to motivation strives to motivate people by providing them with
the opportunity to satisfy higher needs and become intrinsically rewarded.
According to the eight-stage model of planned organizational change, why is it
important for leaders to achieve and celebrate quick wins?
__________involves activities to acquire, develop, and use power and other resources
to obtain desired future outcomes when there is uncertainty or disagreement about
choices.
___________refers to the degree of agreement among employees about the importance
of specific values and ways of doing things.
Compare management to leadership in five areas crucial to organizational
performance-providing direction, aligning followers, building relationships, developing
personal leadership qualities, and creating outcomes.
A is a picture of an ambitious, desirable future for the organization or team.