It is important for leaders to regard their assumptions as fixed truths rather than
temporary ideas.
a. True
b. False
Which of the following statements is true of vision?
a. It needs to be the property of the leader alone.
b. It needs to transcend the bottom line to provide employees with a sense of meaning
and purpose.
c. It needs to serve as an opportunity to allow people to penetrate places where they
have gone before.
d. It needs to allow people to remain in their comfort zones.
Leaders should select a communication channel to fit their message.
a. True
b. False
When workers admire a supervisor because of the way he or she deals with them, the
influence is based on:
a. legitimate power.
b. reward power.
c. coercive power.
d. referent power.
Today’s best leaders realize that diversity suppresses innovation and leads to poor
decision making.
a. True
b. False
According to Hofstede’s social value system, high uncertainty avoidance reflects a
value for a loosely knit social framework in which individuals are expected to take care
of themselves.
a. True
b. False
According to the eight-stage model of planned organizational change, leaders
communicate the urgency for change in a way that provides people with facts and
figures about such a change.
a. True
b. False
Idea incubators are people who passionately believe in an idea and fight to overcome
natural resistance and convince others of its value.
a. True
b. False
_______is the element of the communication process that enables someone to
determine whether the receiver correctly interpreted the message.
a. Channel
b. Signal
c. Noise
d. Feedback
According to a report from the National Bureau of Economic Research, white-sounding
names got 50 percent more call-backs than African American names, even when skills
and experience were equal. This is an example of___________in the workplace.
a. active bias
b. conscious bias
c. unconscious bias
d. deliberate bias
Daryl is a research analyst at Highend Inc. She works independently, without the need
for a supervisor. When her team is offered a project, she sits along with her team
members to plan and organize the work. Each team member takes turns to undertake a
different role. This helps them gain experience in every aspect of their work. Each team
member is held accountable for his or her work and every person works toward meeting
the agreed deadline. In the given scenario, which of the following types of teams has
been described?
a. Cross-departmental team
b. Functional team
c. Special-purpose team
d. Self-directed team
Leaders at Baxter International Inc. removed a product from the market when several
people died after undergoing dialysis using a Baxter filter. This is an example of:
a. a company emphasizing ethics.
b. a company providing spiritual leadership.
c. a company guilty of a moral lapse.
d. a company with a weak organizational culture.
Leaders can persuade others by:
a. establishing credibility.
b. building goals based on personal ambitions.
c. relying on facts and figures alone.
d. keeping noise out of the communication process.
People slip into_________when the desire for harmony outweighs concerns over
decision quality.
a. concept mapping
b. lateral thinking
c. brainstorming
d. groupthink
Leadership courage means:
a. overemphasizing pleasing shareholders.
b. excessively promoting self-interest.
c. reducing boundaries.
d. staying with what is familiar.
At InfraTrust Securities Inc., CEO William Klug refused to admit mistakes. Even
though InfraTrust teetered on the brink of collapse, he refused to shift from his position.
In the end, the company went bankrupt. This example shows that:
a. courage means accepting responsibility. b. leaders initiate change.
c. courage means drawing strength from others.
d. leaders make a real difference.
Personal compacts:
a. are the reciprocal obligations and commitments that define the relationship between
organizations and their customers.
b. represent the second stage of creativity.
c. incorporate elements such as mutual trust and dependence, as well as shared values.
d. occur during a mental pause, a period of mixed tension and relaxation.
is based on a win-win assumption, in that all parties want to come up with a creative
solution that can benefit both sides of the conflict.
______requires recognizing and adhering to ethical values and acknowledging the
importance of human meaning, quality, and higherpurpose.
Describe systems thinking. What is its importance in leadership?
The___________is an invisible barrier that separates women and minorities from top
leadership positions.
According to the of leadership, the leader’s responsibility is to increase subordinates’
motivation to attain personal and organizational goals.
In the context of styles of followership, a(n) _____is both a critical, independent thinker
and active in an organization.
Discuss transformational leadership.