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According to Maslow’s
hierarchy of needs theory,
_____ represent the need to
develop one’s full potential,
increase one’s competence,
and become a better person.
a. esteem needs
Leadership Challenge #3
Engage
According to the acquired
needs theory, the need for
_____ is the desire to form
close personal relationships,
avoid conflict, and establish
warm friendships.
a. attention
Leadership Challenge #3
Engage
According to the acquired
needs theory, people with a
high need for _____ tend to
enjoy work that is
entrepreneurial and
innovative.
a. affiliation
Leadership Challenge #3
Engage
According to the acquired
needs theory, the need for
_____ is the desire to
influence or control others, be
responsible for others, and
have authority over others.
a. achievement
Leadership Challenge #3
Engage
You have studied the
reinforcement theory of
motivation. Illustrated below
are the four ways of
reinforcement. Match each
method with their
corresponding description.
Leadership Challenge #3
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Methods of
Reinforcem
ent
Description
of Methods
Which of the following is true
of equity theory?
a. Employees’ motivation is
affected by perceptions of how
fairly they are treated in
relation to others.
b. Inequity occurs when the
Leadership Challenge #5
Connect
Which of the following is true
of the degree of empowerment
when the degree of
participation in defining
outcomes is high and the
degree of participation in
determining how to achieve
outcomes is low?
a. Employees are empowered
to define the mission and set
goals.
b. Employees are empowered
Leadership Challenge #5
Connect
According to the job
characteristics model, the
psychological reaction to the
core job dimension of
autonomy is:
Leadership Challenge #6
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a. seeing the job as meaningful
and significant.
b. feeling an increased
responsibility for outcomes of
Which of the following is true
of employee engagement?
a. Fully engaged employees
care deeply about their
organization.
b. Fully engaged employees
Leadership Challenge #7
Connect
A thriving employee is one
who:
a. is just satisfied and
productive.
b. is unable to influence work
procedures.
c. has the sole authority to
define the organization’s
mission.
d. is engaged in learning and
growing.
Leadership Challenge #8
Connect
Media Quiz Questions
Topic
Category
Intrinsic rewards:
a. compel individuals to
engage in a task behavior for
an outside source that provides
what they need.
b. appeal to the “higher” needs
Leadership Challenge #1
Connect
According to the acquired
needs theory of motivation,
the need for affiliation is the:
a. desire to satisfy high-level
needs before satisfying low-
level needs.
b. desire to accomplish
something difficult, attain a
high standard of success,
Leadership Challenge #3
Connect
Which of the following helps
increase a job’s motivational
and empowerment potential? ]
a. Ensuring that no single
person performs a task from
beginning to end
Leadership Challenge #5
Connect
Pre-Test Questions
Topic
Category
Which of the following is true
of intrinsic awards?
a. They appeal to the “lower”
needs of individuals.
b. They originate externally as
Leadership Challenge #1
Connect
Luke, a senior manager at
Zeltic Technologies, has
noticed that his team has lost
Leadership Challenge #1
Perform
its enthusiasm and drive which
it initially had in spite of
increasing the pay for more
than half of the team and
announcing two unexpected
promotions. Upon discussing
the matter with other
managers, he realizes that his
team members do not feel
intrinsically rewarded. Which
of the following should he
understand about intrinsic
rewards before implementing
any changes?
a. They come from the internal
satisfaction of completing a
task.
The extrinsic negative
approach to motivation:
a. uses rewards such as
bonuses and praise.
b. involves threats and
punishment.
c. taps into self-doubt and
anxieties.
d. helps people enjoy their
work.
Leadership Challenge #2
Connect
According to Maslow’s
hierarchy of needs theory,
_____ can be met in an
organization by providing
people with opportunities to
grow, be empowered and
creative, and acquire training
for challenging assignments
and advancement.
a. belongingness needs
b. safety needs
c. physiological needs
Leadership Challenge #3
Engage
d. self-actualization needs
According to Maslow’s
hierarchy of needs theory, in
an organization, _____
influence the desire for good
relationships with coworkers,
participation in a work team,
and a positive relationship
with supervisors.
a. belongingness needs
Leadership Challenge #3
Engage
Mary, a school administrator,
coordinates the work
schedules of teachers across
different departments. She is
known to be warm and
friendly and avoids
confrontations. According to
the acquired needs theory,
Mary has a high need for
_____.
a. power
b. achievement
c. attention
d. affiliation
Leadership Challenge #3
Perform
_____ is defined as anything
that causes a certain behavior
to be repeated or inhibited.
a. Empowerment
b. Engagement
c. Reinforcement
d. Valence
Leadership Challenge #3
Engage
Kayla is trying to discipline
her five-year-old child. Each
time her son eats his food
without spilling, she gives him
an extra cookie for school.
When he makes a mess, she
ignores it and she also refrains
from giving him the cookie.
Which technique of
reinforcement does Kayla use?
a. Positive reinforcement
Leadership Challenge #3
Perform
Christopher, a student of
management, has been asked
to describe the different
reinforcement methods used
for behavior modification in a
test. Which of the following
statements, written by
Christopher, is accurate?
a. Positive reinforcement is
the withholding of something
positive, such as leader
attention, praise, or pay raises.
Leadership Challenge #3
Perform
_____ is the capacity to
produce results or outcomes.
a. Self-efficacy
Leadership Challenge #5
Engage
Which of the following
statements is true of
empowerment?
a. It enhances motivation by
meeting the lower-level needs
of employees.
Leadership Challenge #5
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d. It enables leaders to use
positive reinforcement to
control employees.
_____ refers to structuring
jobs in a way to meet higher-
level needs and increase
motivation toward the
accomplishment of goals.
a. Job assessment
Leadership Challenge #6
Engage
Which of the following helps
increase a job’s motivational
and empowerment potential?
a. Enabling people to feel an
increased sense of power and
self-efficacy
b. Ensuring that no single
Leadership Challenge #6
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_____ means that people
enjoy their jobs and are
satisfied with their work
conditions, contribute
enthusiastically to meeting
team and organizational goals,
and feel a sense of belonging
and commitment to the
organization.
a. Empowerment
Leadership Challenge #7
Engage
According to the making
progress principle, people are
most motivated when they:
a. satisfy their basic
physiological needs.
Leadership Challenge #8
Connect
Post-Test Questions
Topic
Category
Extrinsic rewards:
a. are under the control of an
individual.
Leadership Challenge #1
Connect
Anna, a manager, has been
working in the same company
for 17 years. She follows the
conventional management
approach to motivating her
team. Which of the following
is indicative of her motivating
approach?
a. She ensures that the higher
needs of her team members
Leadership Challenge #1
Perform
Helping people enjoy their
work and get a sense of
accomplishment is
characteristic of the _____
approach to motivation.
a. extrinsic positive
Leadership Challenge #2
Engage
In the context of Maslow’s
hierarchy of needs theory, in
an organization, which of the
following needs reflect a
motivation for recognition, an
Leadership Challenge #3
Engage
increase in responsibility, high
status, and credit for
contributions to the
organization?
a. Esteem needs
b. Physiological needs
c. Belongingness needs
d. Safety needs
According to Herzberg’s two-
factor theory, which of the
following is a motivator?
a. Company policies
b. Interpersonal relations
c. Working conditions
d. Opportunity for growth
Leadership Challenge #3
Engage
Steven, the vice-president of
Clair Ltd, has always been
able to delegate tasks
effectively and inspire his
subordinates. He likes being
responsible for the people who
work for him. According to
the acquired needs theory,
Steven has a high need for
_____.
a. power
Leadership Challenge #3
Perform
_____ is a motivational theory
that looks at the relationship
between behavior and its
consequences by changing or
modifying followers’ on-the-
job behavior through the
appropriate use of immediate
rewards or punishments.
a. Vroom’s expectancy theory
b. Reinforcement theory
Leadership Challenge #3
Engage
Hayden, a leader, is well liked
by his team members. He
immediately praises his team
member if they have done a
job well or have worked extra
hours in order to meet a
Leadership Challenge #3
Perform
deadline. He also monitors
individual performances and
recommends pay raises.
Which form of reinforcement
does Hayden use to motivate
his team?
a. Positive reinforcement
Sloan is a believer of the
carrot-and-stick approach to
behavior modification. As a
leader, he reprimands his
workforce and makes negative
statements when his
employees don’t behave in a
desired manner. He recently
cut 20 percent of his
marketing manager’s salary
for poor performance. Which
form of reinforcement does
Sloan use?
Leadership Challenge #3
Perform
Identify the true statement
about equity theory.
a. Inputs include pay,
recognition, promotions, and
other rewards.
b. A state of inequity exists
when the input/output ratios
are equal.
c. Motivation is influenced by
relative as well as absolute
rewards.
d. Equity occurs when the
input/output ratios are out of
balance.
Leadership Challenge #4
Connect
Empowerment:
a. is making progress toward
meaningful goals.
b. depends on two
components: vitality and
learning.
c. can be achieved by
Leadership Challenge #5
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involving employees in
defining desired outcomes.
d. enhances motivation by
meeting the lower-level needs
of employees.
George, a team leader, is
trying to improve the overall
performance of his team by
motivating them. He is
looking for ways to increase
the motivational and
empowerment potential of
jobs in order to motivate his
team. Which of the following
should he practice to achieve
his goal?
a. He should give clear
instructions on how and when
specific tasks need to be
performed.
b. He should allocate different
parts of a single task to several
Leadership Challenge #5
Perform
_____ is a motivational
approach wherein the
employee controls resources
needed to perform well and
makes decisions on how to do
the work.
a. Job offshoring
b. Job rotation
c. Job enlargement
d. Job enrichment
Leadership Challenge #6
Engage
A fully engaged employee will
most likely:
a. be unable to impact the
organizational direction.
b. think like a business owner.
c. have the authority to
directly influence work
procedures.
Leadership Challenge #7
Connect
d. actively seek ways to serve
the mission of the
organization.
Leaders promote thriving by
applying motivational
techniques such as:
a. meeting lower-level needs.
b. providing regular feedback
Leadership Challenge #8
Connect
Self-Assessment Questions
Topic
Category
_____ is the capacity to
produce results or outcomes.
a. Valence
b. Self-efficacy
c. Vitality
d. Equity
Leadership Challenge #5
Engage
To empower followers,
leaders should:
a. give clear instructions on
how and when specific tasks
need to be performed.
b. provide them with an
Leadership Challenge #5
Connect
Which of the following is true
of empowerment?
a. It depends on two
component, vitality and
learning.
b. It refers to the forces either
internal or external to a person
that arouse enthusiasm and
Leadership Challenge #5
Connect
According to Maslow’s
hierarchy of needs theory of
motivation, which of the
following is a high-level need?
a. Physiological need
b. Safety need
c. Belongingness need
d. Self-actualization need
Leadership Challenge #4
Engage
According to Maslow’s
hierarchy of needs theory of
motivation, esteem needs
include:
a. recognition, approval, high
status, and increased
responsibilities.
Leadership Challenge #4
Connect
In the context of Herzberg’s
two-factor theory of
motivation, which of the
following statements is true of
hygiene factors?
a. They fulfill high-level needs
such as such as the needs for
achievement and recognition.
b. When hygiene factors are
Leadership Challenge #4
Connect
According to Maslow’s
hierarchy of needs theory of
motivation, which of the
following situations represents
the fulfillment of
physiological needs?
Leadership Challenge #4
a. Having good friends at
work
According to Maslow’s
hierarchy of needs theory of
motivation, which of the
following situations represents
the fulfillment of esteem
needs?
a. Feeling physically safe at
work
b. Feeling that one’s job is
Leadership Challenge #4
_____, a core job dimension
of the job characteristics
model, leads to experiencing
responsibility for outcomes of
the work results.
a. skill variety
Leadership Challenge #6
Engage
_____, a core job dimension
of the job characteristics
model, provides knowledge of
the actual results of the work
activities.
a. Skill variety
b. Feedback
c. Task significance
d. Autonomy
Leadership Challenge #6
Engage
The job characteristics model
refers to task identity as:
a. incorporating task
significance into a job.
b. designing jobs to provide
feedback and let employees
see the outcomes of their
Leadership Challenge #6
Connect
According to the job
characteristics model, which
of the following activities
represents the core job
dimension of feedback?
a. A significant contribution
was made to the final product
(or service).
Leadership Challenge #6
According to the job
characteristics model, which
of the following activities
represents the core job
dimension of task
significance?
a. A person’s job made an
important contribution to
company success.
Leadership Challenge #6
