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33. Fairmont Hotels
&
Resorts lets its best performing employees design their rewards. This is done to
ensure
that the rewards are valued by the employees and serve as further motivation. Fairmont Hotels
&
Resorts
uses
to motivate its
employees.
a.
equity
theory
b. job enlargement
theory
c. expectancy
theory
d.
Maslow's
hierarchy of needs
theory
34. Which of the following is true of the equity theory of
motivation?
a. Motivation depends on individuals' mental expectations about their ability to perform tasks and receive
desired
rewards.
b. Behavior that is not reinforced with positive attention and rewards will gradually
disappear.
c.
People
will
believe1he
y
are1realedfuirlyif1heyperceive1heirrewards
a
s
equal
towhato1her
s
=ivefo
r
simila
r
contributions.
d. If the outcomes that are available from high effort and good performance are not valued by an
employee,
motivation will be low.
35.
proposes that people are motivated to seek social equality in the rewards they receive
for
perfonuance.
a.
Herzberg's
two-factor
theory
b. Acquired needs
theory
c.
Expectancy
theory
d.
Equity1heoty
36. Which of the following is a result of employee
empowerment?
a. Greater
self-efficacy
b. Decreased job
responsibility
c. Better working conditions
d. Greater extrinsic
satisfaction
37.
Empowerment
refers to
.
a.
1hevalueofoutcorne
s
to1heindividual
b.
satisfactio
n
wi1h
wotkconditions
c. the delegation of authority to subordinates in the organization
d. incorporationofhigh-levelmotivalots
38.
Which
of1hefollowing
is
a
n
element
1hatmust
be
i
n
place
before
employees
can
be
trnly
empowere
d
t
o
perfonn1heir
job
s
effectively?
a.
lnfonnationaboutemployees
'
salary
b. Knowledge and skills
c. A centralized organizational
hierarchy
d. A fixed chain of
command
39. One way to increase a job's motivational and empowerment potential is
to:
a. increase skill
variety.
b. use reward and
punislunent.
c. use the carrot-and-stick method of
motivation.
d. focus on an employee's "lower"
needs.
40. refers to a motivational approach that incorporates high-level motivators into the
work.
a.
Job
satisfaction
b. Gainsharing
c. Profit
sharing
d. Job
eruiclunent
41.
Organizations
can motivate
employees by:
a.
comparing
results with
competitors.
b.
improving infrastructure.
c. creating a
horizontal organizational structure.
d. helping them fmd true
value
in their
work.
42.
Employee engagement
means that
people:
a. are
unable
to share
power.
b. feel a sense of
belonging
to the
organization.
c. look for solutions to improve working
conditions.
d. are
delegated authority.
43. Which of the following primarily affects employee
engagement?
a. The behavior of
co-workers
b.
The
behavio
r
ofuruons
c. The behavior of
leaders
d. The behavior of
customers
44. The goal of empowerment and engagement is to transform the
culture
..
a.
True
b.
False
45. refers to the forces either internal or external to a person that arouse enthusiasm and persistence to pursue a
certain course of
action.
46. are internal satisfactions a person receives in the process of performing a particular
action.
47. appeal to the
"lower
"
needs of
individuals.
48. The approach to motivation strives to motivate people by providing them with the opportunity to
satisfy
higher needs and become intrinsically
rewarded.
49. proposes that humans are motivated by multiple needs and those needs exist in a hierarchical
order.
50. , the first dimension of Herzberg's two-factor theory, involves the presence or absence of working
conditions,
pay, company policies, and interpersonal relationships.
51.
,the
second dimension of Herzberg's two-factor theory, involves job satisfaction and meeting
higher-
level
needs.
52. The proposes that certain types of needs (achievement, affiliation, power) are
developed
during an individual's lifetime.
53. The states that positively reinforced behavior tends to be repeated and behavior that is not reinforced
tends
not to be
repeated.
54. is a theory that suggests that motivation depends on individuals' mental anticipation about their
ability
to perform tasks and receive desired
rewards.
55. and learning are the two components of thriving
individuals.
a. Vitality
b. Affiliation
c.
Self-efficacy
d.
Valence
56. Why is it important for leaders to understand
motivation?
57. Briefly describe the two categories of
motives.
58. Describe the reinforcement perspective on
motivation.
59. Explain positive reinforcement with a suitable
example.
60. List the five dimensions of jobs in which leaders can make alterations to increase a job's motivational
and
empowerment
potential.
61. Briefly describe the concept of a thriving
workforce.
62. You are the owner of a small business with ten employees. What methods would you use to motivate
them?
63. Describe the needs-based theories of
motivation.
64. What are Maslow's five general levels of motivating
needs?
