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would save energy as well as increase the
company’s efficiency. Posters of drought-hit
SCENARIOS
TERMS
Media Quiz Questions
Topic
Category
Which of the following
statements is true of
brainstorming?
a. Brainstormers can pass
judgments on the ideas of
other group members.
b. Brainstormers should not be
timid about expressing weird
or fanciful ideas.
c. A brainstorming session
focusses on quality rather than
quantity of ideas generated.
d. A brainstorming session
Leadership Challenge #5
Connect
discourages combining of
ideas of different group
members.
In electronic brainstorming
sessions, _____.
a. people can extend others’
ideas
Leadership Challenge #5
Connect
Manipulating the components
of a product, situation, or
process in unusual ways to
create a valuable new idea is
known as _____.
a. appreciative inquiry
Leadership Challenge #5
Engage
Pre-Test Questions
Topic
Category
It is the job of a leader to
make sure organizations
change as needed to:
a. respond to threats,
opportunities, or shifts in the
environment.
b. increase the profits earned
Leadership Challenge #1
Connect
Change programs in
organizations don’t produce
the intended results because:
a. some policies prohibit
organizations from
Leadership Challenge #1
Connect
customer expectations.
c. of existing rivalries with
Leaders who can accomplish
successful change projects:
a. necessitate workplace
spirituality programs for
employee welfare.
b. follow an authoritarian
leadership style.
c. define themselves as people
who want to maintain the
status quo.
d. believe in employees’
capacity to assume
responsibility.
Leadership Challenge #2
Connect
Brian is the CEO of
MindMatrix Inc. He
encourages employees to take
up challenging projects that
give them opportunities to
think outside the box. He
delegates work to his
employees as he believes in
their capacity to assume
responsibility. He is also
capable of efficiently
d. negotiator.
Leadership Challenge #2
Perform
According to the eight-stage
model of planned
organizational change, leaders
communicate the urgency for
change in a way that:
a. compels employees to
accept changes.
b. organizations receive wide
media coverage.
Leadership Challenge #3
Connect
c. provides facts and figures to
employees.
d. touches the emotions of
employees.
According to the eight-stage
model of planned
organizational change, for
successful change, leaders
build:
a. a strong coalition of people
with a shared commitment to
the need for and possibility of
Leadership Challenge #3
Connect
Leaders at Nebula Inc. advised
their employees to bring their
own coffee mugs to office.
Earlier, coffee was served in
paper cups which caused a lot
of wastage. This decision is
met with resistance by the
employees. According to the
eight-stage model of planned
organizational change, which
of the following steps should
the leaders take?
a. The leaders should
communicate to the
employees that replacing
Leadership Challenge #3
Perform
better alternative for paper
cups.
c. The leaders should continue
serving coffee in paper cups if
According to the eight-stage
model of planned
organizational change, a
highly visible and successful
short-term accomplishment:
a. reduces employee turnover
and absenteeism.
b. provides various change
options.
c. minimizes the resource
requirement to attain a major
long-term change goal.
d. boosts the credibility of the
change process.
Leadership Challenge #3
Connect
Which of the following
statements is true of the
appreciative inquiry (AI)
approach to leading a change
process?
a. AI focuses on learning from
failure.
b. AI takes a positive,
affirming approach toward a
change process.
Leadership Challenge #4
Connect
During the _____ stage of the
appreciative inquiry (AI)
Leadership Challenge #4
Engage
process, the unique qualities
of a group that have
contributed to an
organization’s success are
identified.
a. discovery
d. destiny
Which of the following
statements best defines
creativity?
a. It is defined as a technique
for leading change in an
organization by reinforcing
positive messages and
focusing on learning from
success.
Leadership Challenge #5
Connect
Although many individuals
have creative ideas, creativity
soars:
a. when people work together.
b. when stakeholders are
satisfied.
c. with an autocratic
leadership style.
d. when the number of
employees increases.
Leadership Challenge #5
Connect
Howard is the marketing
manager at Novelty Inc. and is
planning a new package
design for Golden Gleam
which is a shampoo
manufactured by the company.
He arranges a face-to-face
interactive session for
employees to suggest a wide
range of ideas for a new
package design. Employees
are asked not to pass
judgments on others’ ideas.
The goal of this session is to
generate as many ideas as
possible. This is an example
of:
a. brainstorming.
Leadership Challenge #5
Perform
Personal compacts are the
reciprocal obligations and
commitments that define the
relationship between:
a. employees and
organizations.
b. suppliers and wholesalers.
c. retailers and customers.
d. organizations and
customers.
Leadership Challenge #6
Engage
Jared is the new CEO of
Rudiments Corp. He has
arranged for new spacious
cubicles for his employees so
that they get the privacy they
need and also eliminate
distractions during work.
Eventually, employees found
themselves to be inspired and
their work productivity
increased. In this case, Jared
is:
a. using after-action to review
the outcome of change
activities.
Leadership Challenge #6
Perform
b. involving the employees
early in a change process.
Post-Test Questions
Topic
Category
Leadership is about _____
rather than stability.
a. change
b. consistency
Leadership Challenge #1
Engage
Which of the following is a
force that is creating a greater
need for change leadership
within organizations?
a. Social status of consumers
b. Celebrity endorsement of
Leadership Challenge #1
Engage
Leaders at ElectroExpo Inc.
want to develop a results-
oriented organizational
culture. To do this, they devise
a new system to maintain
project logs in order to record
any lags in project execution.
They also encourage their
employees to work on every
alternate Saturday of a month
in order to increase
productivity in exchange for
additional compensation.
However, the leaders face stiff
resistance from the employees
Leadership Challenge #1
Perform
a. The leaders should take
legal actions against the
employees who oppose the
change or who instigate other
employees to resist the
change.
Good leaders can facilitate
needed changes to:
a. help an organization adapt
to external threats and new
opportunities.
Leadership Challenge #2
Connect
Kevin is the CEO of
MegaVision Inc. who is
courageous and is able to
describe his sharp vision to his
employees in vivid terms. He
is able to articulate
organizational values that
promote adaptability. He does
not shy away from
recognizing his faults and
learning from his own
Leadership Challenge #2
Perform
mistakes. Kevin is a leader
who is acting as a:
a. personal compact.
According to the eight-stage
model of planned
organizational change,
considering the complexities
of change required in
organizations, _____.
a. no single leader can
implement a change alone
Leadership Challenge #3
Connect
According to the eight-stage
model of planned
organizational change,
leaders:
a. help people understand why
an organization is undertaking
an effort.
Leadership Challenge #3
Connect
According to the eight-stage
model of planned
organizational change, which
of the following actions can be
undertaken to get rid of
obstacles that undermine a
change effort?
a. Leaders can give people
time and resources to take
steps.
Leadership Challenge #3
Connect
48
In the discovery stage of the
appreciative inquiry (AI)
process, _____.
a. leaders celebrate the best of
what exists and push forward
to realize a dream by creating
specific programs
b. people reflect on what they
learned during the dream stage
Leadership Challenge #4
Connect
The design stage of the
appreciative inquiry (AI)
process involves:
a. making decisions about
what an organization needs to
do in order to be what it wants
to be.
Leadership Challenge #4
Connect
and best practices.
Joshua and his team
passionately believe that
incorporating a compensation
management software will
help their company better
manage the salaries and
benefits of employees. They
have made a proposal to the
top management about
implementing the new system
as they are optimistic about its
success. Joshua and his team
are known as:
Leadership Challenge #5
Perform
Companies use cross-
functional teams and self-
managed teams to enable:
a. lateral thinking.
b. brainstorming sessions.
c. appreciative inquiry.
d. creative collaboration.
Leadership Challenge #5
Connect
With _____, people move
“sideways” to try different
perceptions, different
concepts, and different points
of entry to gain a novel
solution to a problem.
Leadership Challenge #5
Engage
When employee productivity
was found to be decreasing at
Datacell Inc., the management
constructed a recreation room
stacked with magazines and
journals. Employees could
relax on couches while
Leadership Challenge #6
Perform
scenario, Datacell is:
a. using after-action review to
evaluate the outcome of
employees.
Matt is the CEO of Cerulean
Inc. who believes in making
the company more cost-
efficient. He encourages his
employees to use essential
resources such as electricity
wisely by switching off lights
and air conditioners in rooms
that are not being used. As a
reminder, a poster with a
“save electricity” slogan is
installed on their desktops. In
the given scenario, Matt is:
a. applying after-action
reviews to evaluate the
outcome of the change activity
to see what worked, what
didn’t, and what can be
learned from it.
Leadership Challenge #6
Perform
Self-Assessment Questions
Topic
Category
Which of the following
activities indicates a strong
taking-charge attitude toward
organizational change in the
workplace?
a. Correcting a faulty
procedure or practice
Leadership Challenge #3
Connect
Employees who strive to
eliminate redundancies in
work procedures:
a. exhibit a low tolerance
toward change.
b. demonstrate a high
resistance to change.
Leadership Challenge #3
Connect
Which of the following is
characteristic of change
leaders?
a. They try to institute new
work methods that are more
effective for a company.
b. They firmly believe that an
organization can be successful
Leadership Challenge # 3
Connect
Change leaders:
a. adopt improved procedures
for doing a job.
b. employ obsolete
technologies for work.
c. have a low tolerance toward
Leadership Challenge #3
Connect
Employees with a creative
personality:
a. have a more formal work
approach.
Leadership Challenge #5
Connect
Which of the following is
characteristic of creativity in
organizations?
a. Being sincere and honest
while implementing a business
project
Leadership Challenge #5
Connect
Leaders who inspire creativity
in organizations are:
a. conservative.
Leadership Challenge #5
Engage
Employees who are
dissatisfied of their work and
are suspicious of others:
a. have a high tolerance for
change.
Leadership Challenge #5
Connect
Which of the following
actions illustrates
innovativeness in the
workplace?
a. Sticking by traditional
Leadership Challenge #5
Connect
project handling methods
b. Being skeptical of
If the behavior of a manager
influences his employees to
follow new work practices, it
is considered as:
Leadership Challenge #5
Connect
A person is said to be
innovative if:
a. he likes to spend time trying
out new things.
b. he feels that the old way of
doing things is the best way.
Leadership Challenge #5
Connect
Which of the following is
characteristic of employees
who are resistant to change in
organizations?
a. Their views are inconsistent
over time.
b. They feel less stress when
things go according to their
plan.
Leadership Challenge #2
Connect
Employees who stick to the
conclusions they arrive at:
a. favor unexpected surprises
in life.
Leadership Challenge #2
Connect
Employees who tighten up
when informed of a significant
change in their work:
a. find changes somewhat
Leadership Challenge #2
Connect
Employees who are resistant
to change in organizations:
a. have inconsistent views
over time.
b. stick to conclusions which
they arrive at.
Leadership Challenge #2
Connect
