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1. Leaders
communicate
to inspire and
motivate
people to strive toward a
vision.
a.
True
b.
False
2. The key elements of the
communication
process include
encoding, transmitting
the
message
through a channel,
and
decoding.
a.
True
b.
False
3. Leaders are responsible for communicating facts, statistics, and
decisions.
a.
True
b.
False
4. In many
oftoday's
organizations,
command-and-control
management has proved to be very
effective.
a.
True
b.
False
5. Open communication runs according to the traditional flow of selective information downward
from
supetvisor
s
to
1h
e
subordinates.
a.
True
b.
False
6. A discussion's focus is to reveal feelings and builds common ground, with the emphasis on inquiry rather
than
advocacy.
a.
True
b.
False
7. When leaders communicate with candor, they encourage others to do the
same.
a.
True
b.
False
8. Written communication is the highest in channel richness because it permits immediate
feedback.
a.
True
b.
False
9. In order to effectively use electronic communication, one should think twice before hitting
"Send."
a.
True
b.
False
10. Leaders should select a communication channel to fit their
message.
a.
True
b.
False
11. Nonverbal communication may be referred to as messages transmitted tluough electronic
channels.
a.
True
b.
False
12. "Management by wandering around" means that employees speak to leaders only tluough electronic channels
of
commllllication.
a.
True
b.
False
13. Persuasion is a valuable communication process that individuals can use to lead others to a shared solution
or
commitment.
a.
True
b.
False
14. A leader should maintain low visibility during times of rapid change, uncertainty, or crisis.
a.
True
b.
False
15. Ina
crisi
s
situation,
a
leade
r
shoul
d
refrai
n
from
absotbin
g
people's
fears
an
d
mcet1aintie;.
a.
True
b.
False
16. The traditional role of a manager is that of
a
(n)
:
a.
encoder.
b.
sensegiver.
c. communication champion.
d. information
processor.
17.
Whichof1hefollowingis
true
of
a
leade
r
as
acommllllicationcharnpion?
a. He or she uses rich channels of
communication.
b. He or she communicates facts and pieces of
information.
c. He or she is present at the center of information
networks.
d. He or she directs and controls an
organization.
18. In the communication process, the is the tangible formulation of the thought or idea sent to the
receiver.
a.
feedback
b.
channel
c. nmse
d.
message
19. Without , leaders can miss important signals that something is going
wrong.
a. filters
b. fear
tatics
c.
feedback
d. noise
20. In the
communication
process, the sender (such as a leader) initiates a communication by a thought or
idea.
a. encoding
b. decoding
c. filtering
d. channeling
21. Leaders communicate
to:
a. to improve their presentation
skills.
b. inspire others to strive toward a
vision.
c. direct and control an
organization.
d. understand each individual's personal
goal.
22. is the element of the
communication
process that enables someone to determine whether the
receiver
correctly interpreted the
message.
a.
Channel
b. Signal
c.
Noise
d.
Feedback
23. A leader, as a(n)
,uses communication
to unite people around a common sense of purpose and
identity.
a. open
communicator
b.
encoder
c.
communication champion
d. change
catalyst
24. An open communication climate in an organization is essential
because:
a. a leader's communication of a vision must be shared and practiced by
them.
b. it enables the flow of selective information downward from supervisors to
subordinates.
c. it is a reflection of the
employees.
d. a vision is accepted and understood immediately after it is
communicated.
25. questioning helps leaders tap into the expertise and ideas of
followers.
a. Follower-centered
b.
Leader-centered
c.
Customer-centered
d.
Employee-centered
26. Which of the following is true of a leader who is a good
listener?
a. He or she listens for facts rather than central
themes.
b. He or she pays complete attention to the
message.
c. He or she concentrates on what to say next rather than on what is being
said.
d. He or she is quick to point out delivery
errors.
27. In most organizations, there are some issues that are characterized by strong emotions and extreme uncertainty
and
that can't be resolved by resorting to facts and logic. These issues are referred to as .
a.
grapevme
b.
rumors
c. hot topics
d. noise
28. A discussion results in:
a.
ratifYing
one's position.
b.
buildingccmrnmgromd
c. fixing the big
issues.
d. =phasizinginquity.
29. The result of a dialogue is marked
by:
a. opposition by individuals who advocate their positions and convince others.
b.
group
unity
,
shared
meaning,
an
d
transfonnedrnindsets.
c. talking more than listening.
d. "beating down" opponents.
30. The richness of an information channel is influenced by
the:
a. ability to handle multiple cues simultaneously.
b. ability to handle one-way
feedback.
c. quality of information transmitted during an episode.
d. ability to establish an impersonal focus for
communication.
31. Nonroutine
messages:
a. convey data or
statistics.
b. are simple and
straightforward.
c. can be efficiently communicated tluough a channel lower in
richness.
d. are often characterized by time pressure and
surprise.
32. To practice the art of persuasion, leaders
should:
a.
dictate1heirtenns
to
followers.
b. build goals on common ground.
c.
beinflexiblewi1hrespectt
o
goal
s
an
d
plans.
d.
relyonfuct
s
an
d
figures
alone.
