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A leader who is visionary, empowering, and committed to serving others is operating at
the post conventional or principled level of personal moral development.
a. True
b. False
Forces driving the need for organizational change leadership include:
a. nationalization.
b. reduced regulations.
c. political affiliations.
d. technological advances.
It is the behavior of co-workers that makes the biggest difference in whether people feel
engaged at work.
a. True
b. False
Which of the following statements is true ofleading with head and heart?
a. It plays an important role in creating avoidance behavior in an organization.
b. It is not used in the decision making process in times of uncertainty and change.
c. It is used to give people a sense of meaning and purpose when major changes occur
ahnost daily.
d. It sticks to a domestic mental model that sees everything from one's own limited
personal perspective.
Leaders can enact cultural values in an organization through:
a. relationship marketing.
b. specialized language.
c. diversification.
d. the rule of reciprocity.
Which of the following is true of people who work in fear-based organizations?
a. They prevent their leaders from creating avoidance behavior.
b. They typically do not perform up to their real capabilities.
c. They enjoy the freedom of taking risks and challenging the status quo.
d. They generally do not perform with cautiousness and secrecy.
Which of the following is a quality of managers?
a. They create vision and strategy instead of planning and budgeting.
b. They use personal influence instead of the power of their position.
c. They invest in people instead of investing in goods.
d. They have expert minds ra1herthan open minds.
A leader using the approach of excellence focuses on emphasizing discovery rather than
focusing people on being the best.
a. True
b. False
At its most basic, culture is a pattern of shared assumptions and beliefs about how
things are done in an organization.
a. True
b. False
A team is a group of people, and the two are one and the same.
a. True
b. False
Followers want their leaders to be:
a. manipulative
b. authoritative
c. pass1ve
d. competent
The dominating style of conflict handling in a team reflects:
a. neither assertiveness nor cooperativeness.
b. assertiveness to get one's own way.
c. a moderate amount of both assertiveness and cooperativeness.
d. a high degree of cooperativeness.
Assumptions are:
a. a part of a leader's mental model.
b. regarded by a leader as fixed truths.
c. a personality trait.
d. an expression of the organizational mission.
Which of the following statements is true of self-confidence?
a. It includes being arrogant and prideful.
b. It causes one to become jaded and pessimistic.
c. It involves managing competing points of view.
d. It includes knowing and trusting in oneself.
Leadership coaching means trying to change people and make them something other
than what they are.
a. True
b. False
Leaders communicate to inspire and motivate people to strive toward a vision.
a. True
b. False
A leader who scores high on agreeableness:
a. seems warm and approachable.
b. tends to become anxious or tense.
c. likes to be in control and have influence over others.
d. comes across as quiet and withdrawn.
Describe coalitional leadership.
A(n)___________is a unit of two or more people who interact and coordinate their
work to accomplish a shared goal or purpose for which they are committed and hold
themselves mutually accountable.
What are mental models? What is their importance?
Briefly describe a strategic conversation.
Describe the differences between autocratic leaders and democratic leaders.
__________are internal satisfactions a person receives in the process of performing a
particular action.
______is the amount of information that can be transmitted during a communication
episode.
